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INDEXED PUBLICATIONS4
CROSSREF CITATIONS0
CROSSREF · CITED PUBLICATIONS0.0%
CROSSREF · MEAN CITATIONS0.0

Crossref citation coverage: 4 / 4 publications (100.0%). Latest observation: 21 Oct 2026, 07:22 UTC. Means and percentages use records with known counts.

Research collection

4 publications

JOURNAL ARTICLE

An assessment of the safety of drivers in the e-hailing taxi industry (South Africa)

M. Given Makola · R J Mokwena

International Journal of Research in Business and Social Science · 2026

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This article explores the safety of drivers in the e-hailing industry in the light of criminal activities, regulatory challenges, and potential preventative measures. Between 2020 and 2024, the number of assaults, robberies, car hijackings, instances of malicious damage to property, and murder has risen considerably. The key safety risks of the these crimes includes armed violent attacks. E- Hailing taxis face safety risks like route deviations and potential assaults. The lack of real-time tracking transparency and driver vetting can heighten risks, especially at night or in isolated areas. Driver’s faces risk robbery, assault or disputes over fares. Inadequate safety features in apps and poor passenger screening contribute to these risks. Implementing tech security measures boosts e-hailing safety. Recommendations includes, driver and passenger verification (biometrics or ID checks), real-time GPS tracking with route sharing, in-app emergency SOS buttons linked to authorities and AI-driven driver behaviour monitoring. In South Africa, the e-hailing industry is regulated by the National Land Transport Act. A qualitative research approach was adopted and a systematic literature review was conducted to collect the data. The purpose of this study is to examine the safety concerns of drivers in the e-hailing industry. Drivers face several safety risks such as assault, robbery, hijacking and malicious damage to property, even murder. The key recommendation of this article is that the e-hailing industry enhance its security measures to ensure the safety and well-being of its drivers. With this article, the authors hope to add to the scientific literature on the phenomenon under investigation. The article finds that e-hailing management has neglected the safety of drivers by failing to provide them with technological device such as dashboard cameras. In addition, e-hailing drivers have not been trained in safety and security.

DOI 10.20525/ijrbs.v15i1.45540 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The impetus for Gig employment in the digital economy: A systematic review

Arvid Muzanenhamo

International Journal of Research in Business and Social Science · 2026

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A fast-growing number of workers have turned to digital platforms as an alternative to traditional work arrangements. Digital platform work is assumed as short term, temporary ‘gigs’ interceded by businesses that are linking self-employed workers to clients via an application. This study explores the factors that influence the growth of gig employment in the digital economy. The study uses a systematic review to obtain relevant data from Google Scholar, Taylor and Francis and Science Direct. The study revealed that autonomy, flexibility, value creation and performance feedback motivate individuals to work as gig workers. The findings show how digital platforms have developed to attract individuals to participate as gig workers in the sharing economy. The paper contributes to the literature by highlighting factors that drives the development of digital platforms. The results of this study have implications for future research on gig employment to the society and businesses.  

DOI 10.20525/ijrbs.v15i1.46730 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Digital agriculture: implications for the agricultural labour market

Emmanuel Ndhlovu

International Journal of Research in Business and Social Science · 2025

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The advent of digital technologies and their subsequent integration in the agricultural sector has had mixed implications for various stakeholders. However, while studies on the benefits and challenges of digital transformation abound, there is limited scholarly attention on the impact of digital transformation in the agricultural labour market. This article closes this gap in the literature by exploring how digitalisation impacts the agricultural labour market. It also highlights the future trajectory of labour in agriculture under digitalisation transformation. The article a semi-systematic literature review approach and draws from existing literature in both academic and grey formats. The article shows that digital transformation has mixed outcomes for the agricultural labour market. While it smoothens operations, improve production, and accountability, it is also disrupting agricultural labour relations, compromising workers' collective bargaining power, altering income and working conditions, distorting working time and work intensity, generating discrimination in digital work, and worsening worker surveillance and control. It concludes that while highly digitally skilled workers could benefit from integrating digital tools in their operations, non-skilled, independent, and contracted workers, who are the majority in the sector, are on the losing end. It recommends that the welfare of employees be prioritised as enterprises move into digital transformation.

DOI 10.20525/ijrbs.v14i4.39970 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Implementation of Standard Operating Procedures (SOP), attitudes and assessment of income of two-wheeled Gojek partner drivers in the Jakarta Area

Meiliyah Ariani · Zulhawati

International Journal of Business Ecosystem & Strategy · 2023

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Gojek is one of the technology companies in Indonesia that serves transportation through two-wheeled vehicle services. Currently, Gojek services are available in 50 major cities in Indonesia. Now, information technology is widely used by business people in transportation services. The presence of online-based transportation services using the internet impacts the community in carrying out their daily activities efficiently. It can facilitate the use of transportation services and make the community more effective in making it easier for consumers as well in terms of meeting transportation needs, bearing in mind the needs of the Indonesian people. The current use of transportation services can be said to be very high. This study aims to determine the effect of implementing Standard Operating Procedures (SOP), Driver-Partner Attitudes, and Ratings by Gojek Consumers on the Income of Two-Wheeled Gojek Driver Partners in the Central Jakarta Region. The sample in this study was 100 Gojek partner drivers who live in the Tanah Abang area of Jakarta. The sample selection was carried out using a non-probability sampling technique. The data used in this study is using primary data. The analytical model used in this study is multiple linear regression. The results of this study indicate that Profitability has a positive effect on Standard Operating Procedures, which affects Revenue, while the Attitude of Gojek Partners has no impact on Income; giving rating affects Revenue. Standard Operating Procedures, Gojek Partner Attitudes, and Ratings significantly affect Income together.  

DOI 10.36096/ijbes.v5i2.4110 Crossref citations2 OpenAlex citations