Research collection
76 publications
JOURNAL ARTICLEMd. Rana · Sadia Noor Khan · Afsana Sarwar
International Journal of Research in Business and Social Science · 2026
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This study examines the effects of Mobile Financial Services (MFS) on the growth and composition of bank deposits in Bangladesh over the period 2015-2024 based on bank-level panel data for 26 commercial banks. Using Fixed Effects (FE), Random Effects (RE), and Generalized Least Squares (GLS) estimation and controlling for COVID-19 dummy, the study finds that MFS transaction volume has a negative and statistically significant effect on deposit growth. This indicates that rising mobile financial activity slows the pace at which banks accumulate deposits. However, MFS positively and significantly affects both current and savings deposit levels, consistent with the financial inclusion channel through which mobile platforms channel funds into the formal banking system. The effect on total deposits and fixed deposits is statistically insignificant, indicating no direct substitution at the aggregate or long-term deposit level. Bank size and loan-to-deposit ratio are the most consistent determinants across all models. Non-performing loans negatively affect depositor confidence. The COVID-19 pandemic dampened deposit growth and total deposit accumulation but exerted limited influence on current and savings deposit levels. These findings suggest that MFS and traditional banking are complementary rather than substitutive, and that well-designed policy interventions can harness MFS-driven financial inclusion to strengthen rather than undermine the deposit base of commercial banks in Bangladesh.
DOI 10.20525/ijrbs.v15i5.53180 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMD. Naimur Rahman Khandkar · S.M. Nasim Azad · Rehena Parveen · Tushar Ahmmad
International Journal of Research in Business and Social Science · 2026
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Government-led housing initiatives are essential in disrupting cycles of poverty, as access to adequate shelter serves as a foundation for wider social and economic progress. This article includes 280 landless families from the Asharayan of Gopalganj district. The primary data for this study were collected with a predetermined questionnaire from June to August 2024. A stratified sampling technique was used to ensure a representative sample of landless households across the five upazilas of Gopalganj District. The sample is almost evenly split between males (47.9%) and females (52.1%), showing a slightly higher proportion of women. The largest age group is 25–40 years (44.6%), followed by 40–55 years (34.6%). Most respondents belong to nuclear families (80.4%), while only 19.6% live in joint families. The majority of households consist of 4–6 members (59.6%). Most households have at least one earning member (76.1%). A large proportion of respondents are illiterate (48.9%), while about one-third (33.2%) have completed primary education. Most earn between BDT 10,000–15,000 (28.2%). A majority (74.6%) reported an improvement in their condition, while 25.4% stated no improvement from staying in the Ashrayan project. Bivariate analyses showed a significant association between the improvement of overall conditions-such as housing, health, child education facilities, economic situation, satisfaction level, employment status, average monthly income, access to loans, and electricity-and the living conditions of the Ashrayan project’s residents. Binary logistic regression model detect that electricity facilities, housing condition and employment have significant impact on socio-economic condition of the landless people of that Ashrayan Project.
DOI 10.20525/ijrbs.v15i4.52610 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMd. Shahidur Rahman Khan · Fatema-Tuz Zohora · Md. Amimul Ehasan · Md. Mohiuddin
International Journal of Research in Business and Social Science · 2026
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This study investigates the relationship between exposure to online promotional content and changes in business image evaluations and purchase intention toward informal clothing enterprises in Bangladesh. Based on the O-S-O-R framework, the study conceptualizes online promotional content as the stimulus, post-exposure business image as the post-orientation construct, and purchase intention as the response, considering age group and frequency of social media usage as pre-orientation factors. Using a nonprobability purposive sampling approach with self-selected participation, the study implemented a one-group pretest-posttest design through an online questionnaire administered to 391 respondents in Bangladesh. Analyses included descriptive statistics, reliability tests, exploratory factor analysis, paired-samples t tests, Spearman correlations, and linear regression. Results indicated statistically significant increases between pre-exposure and post-exposure for business image (mean difference = −1.297, t = −50.945, p < .001) and purchase intention (mean difference = −1.254, t = −39.308, p < .001). Age group was negatively associated with post-exposure business image, whereas frequency of social media use was positively associated with it. Post-exposure business image was also a strong predictor of purchase intention (β = .486, p < .001, R² = .236). This study contributes to the literature by extending extant research on digital consumer response in informal small-business clothing retail in Bangladesh and suggests that well-designed promotional content is positively associated with business evaluations and purchase-related intentions. Since this study used a one-group pretest-posttest design, the results should be interpreted as evidence of association rather than causation.
DOI 10.20525/ijrbs.v15i4.51770 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEAyesha Akter · Muhammad Hoque
International Journal of Research in Business and Social Science · 2026
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University students commonly undergo activities in their educational and social environments that may affect their psychological adjustment. Emotional Intelligence (EI) acts as a protective component in preventing psychological adjustment difficulties. Hopelessness acts as a risk factor in the dimension of psychological adjustment. Little research exists in the context of Bangladesh in the intersection of EI and hopelessness. The present research aimed to explore the effects of EI and hopelessness in predicting psychological adjustment of the students at Chittagong University. A cross-sectional survey design was adopted. A total of 100 students aged 18-25 years old, comprising 50 men and 50 women selected randomly from different departments/institutes of Chittagong University. Data was gathered utilizing a Personal Information Form (PIF), Bangla version of the EI Scale (EIS), Hopelessness Scale (BHS), & Bangla Adult Personality Assessment Questionnaire (PAQ). SPSS 16.0 was used to perform the analysis of the information gathered. The inferential statistics revealed moderate to high levels of EI (M = 129.07, SD = 12.84) but low levels of hopelessness (M = 4.55, SD = 3.51) and moderate levels of psychological adjustment (M = 137.28, SD = 25.00). There was a negative correlation between EI measures of hopelessness (r = -.54, p < 0.01) and psychological adjustment (r = -.67, p < 0.01) but a positive association between hopelessness and psychological adjustment (r = 0.50, p < 0.01). Using the regression analysis, psychological adjustment was significantly predicted by the measures of EI (β = -.56, p < 0.01) but hopelessness (β = 0.19, p < 0.05) when taken together explaining 47% of the total variability of psychological adjustment (R² = 0.47, p < 0 EI serves as a protective factor for psychological adjustment in university students, while hopelessness serves as a risk factor for the psychological adjustment of university students. These factors may influence the enhancement of psychological adjustment.
DOI 10.20525/ijrbs.v15i2.48220 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEAfrin Sultana · Md. Johir Rayhan · Sadia Noor Khan
International Journal of Research in Business and Social Science · 2026
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In Bangladesh, women’s participation in small businesses is rapidly increasing. Although the lack of capital appears to be a significant barrier, banks play an important role in assisting women in obtaining small business loans. This study examines whether foreign banks operating in Bangladesh facilitate access to financing for women entrepreneurs. Using primary data collected from 100 women-owned small businesses in Dhaka, this study employs probit regression models to estimate the likelihood of obtaining small business loans from foreign banks. The results indicate that the accessibility of credit by women entrepreneurs is much less when they apply to foreign banks. The estimated marginal effects convey that the likelihood of securing financing on application to a foreign bank is expected to be lower by about 52 percentage points than domestic banks. The findings also reveal the significance of firm performance, managerial traits, and bank-firm relationships in determining access to credit. Overall, the findings suggest that foreign banks contribute only marginally to small business financing for women entrepreneurs in Bangladesh, implying the need for more targeted policy interventions.
DOI 10.20525/ijrbs.v15i2.48870 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMusammat Tahmina Khanom · Mohammad Zahed Hussain
International Journal of Research in Business and Social Science · 2026
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The financial reporting environment is experiencing a profound transformation driven by digitalization, cloud computing, artificial intelligence (AI), blockchain technologies, environmental, social, and governance (ESG) integration, and growing cybersecurity threats. The objective of this study is to review and synthesize recent academic literature to identify emergent issues and challenges influencing contemporary financial reporting practices. This study adopts a thematic literature review approach, drawing on peer-reviewed research from accounting, finance, governance, and information systems disciplines. The scope of the review focuses on digital reporting infrastructures, AI-enabled analytics, sustainability disclosures, and technology-related governance risks. The findings indicate that digital and cloud-based reporting systems improve efficiency, accessibility, and data integration, but simultaneously increase dependence on third-party providers and algorithmic processes, raising concerns related to cybersecurity, concentration risk, and regulatory compliance. AI adoption enhances predictive accuracy and reporting quality but introduces ethical, disclosure, and accountability challenges. ESG reporting strengthens corporate accountability; however, inconsistent standards and measurement frameworks continue to limit comparability. Blockchain and FinTech innovations offer transparency and inclusion benefits but face scalability and governance constraints. Overall, the review demonstrates that financial reporting is at a critical juncture where technological innovation must be balanced with ethical governance, regulatory coordination, and professional judgment to sustain transparency, comparability, and stakeholder trust.
DOI 10.20525/ijrbs.v15i2.48440 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMd Asiqur Rahman · Md. Harun Or Rosid · Sujan Chandra Paul
International Journal of Research in Business and Social Science · 2026
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This qualitative study explores the complex factors that affect the acceptance of digital technologies (ADT) in the setting of a least developed country (LDC). In-depth interviews using purposive and convenience sampling techniques were conducted with business professionals (n=40) in Bangladesh, acknowledging the distinct challenges and opportunities that these settings present. Qualitative research offers the chance to delve into professional experiences and obtain comprehensive insights into how they view digital technologies in the real world. In order to provide a theoretical framework for future research, this study employed grounded theory and thematic analysis to explain the factors of the acceptance of digital technologies (ADT). This study proposed five factors to re-conceptualize ADT based on three theories. The study offered a novel insight into factors for ADT from the viewpoints of varied professions, which provided a framework that may serve as the basis for explaining ADT.
DOI 10.20525/ijrbs.v14i10.46440 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMd. Mustain Imtiaz · Nazia Bushra
International Journal of Finance & Banking Studies · 2025
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Employee promotion in State-Owned Commercial Bank (SOCB) and Private Commercial Bank (PCB) depends on Key Determining Factors (KDF). The study aims to identify these factors. The objective is to compare the impact of KDF on employee promotion between SOCB and PCB. The study finds that Education, Qualifications, Job performance and Skills do not impact promotion in SOCB, whereas Experiences, Tenures, Work ethics and Dependability determine employee promotion in PCB. Social relationships and interpersonal relationships both influence employee promotion at PCB. Bias and Favouritism exist from a certain level in SOCB, whereas the study unveils a strong presence of Bias and Favouritism in PCB. There is no presence of Age, Gender and Ethnicity in employee promotion in SOCB, while PCB experienced a mixed influence of Age, Gender and Ethnicity on employee promotion. While there is no influence of Union Status, Firm Size on employee promotion in PCB, an indirect influence on employee promotion has been observed in this study. Luck and External factors both influence employee promotion in SOCB and PCB. Seniority is maintained up to a certain level in SOCB, after that, both merit and seniority is considered whereas performance plays a pivotal role in employee promotion in PCB.
DOI 10.20525/ijfbs.v14i3.43890 Crossref citations0 OpenAlex citations
JOURNAL ARTICLERozina Akter · Nawrin Afrin · Mohammad Robiul Islam Fahim · Umma Salma Hoque
International Journal of Research in Business and Social Science · 2025
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Our way of life has evolved due to the advent of AI. Artificial intelligence (AI) is already having an impact on many parts of the industry and will likely find additional uses in the future. This research study investigates the students' readiness to adopt AI. An exploratory research design undergirds this investigation. A questionnaire (based on a prior study) survey was used to gather data. The SPSS and AMOS Graphics are used to conduct EFA and CFA. 387 respondents were taken into consideration for the study. In this investigation, the KMO value is 0.839. Factor loading is larger than 0.45, with 22 items. This study extracts five components: educational content (EC), institutional facilities (IF), artificial intelligence awareness (AW), acceptance barriers (AB), and usage/application (AP). The Eigen values of those components are 5.056, 2.420, 1.640, 1.411, and 1.000, explaining 52.4% of the total variation. The CFA model fit findings show that CMIN/DF=2.360, GFI= 0.0.913, AGFI= 0.884, CFI= 0.880, RMSEA=0.05, SRMR=0.05, Hoelter's N returns value at 5% significant level = 195 and at 1% significant level = 210, Chi square= 372.870, df=158, p=0.000. Today, AI may boost tertiary students' productivity. Engaging pupils with technology in our country helps determine their AI interests. The study shows how educational content, institutional facilities, artificial intelligence knowledge, acceptance hurdles, and usage/application affect students' preparedness to adopt AI. This research will help higher education authorities to introduce IT infrastructure, teach students to understand AI technology, and inspire future academics to contribute to this era of intelligent robots.
DOI 10.20525/ijrbs.v14i6.43030 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMd. Samiul Islam · Rafiul Hoque · Sagor Sarkar · Md. Rajibul Palas
International Journal of Research in Business and Social Science · 2025
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The growing prevalence of mental health issues, particularly depression and suicidal thoughts, points to the need to develop automated tools capable of detecting such sentiments from online communication. This study addresses some critical challenges by introducing a novel sentiment analysis framework for Bangla text, aimed at classifying content into non-depressive, depressive, and suicidal categories. We propose a hybrid deep learning model leveraging the strengths of transformer-based architectures, designed to manage long textual sequences effectively, a critical aspect in the context of natural language processing. Our model integrates RoBERTa (Robustly Optimised BERT Pre-Training Approach) with a Self-Attention Network (SAN), creating a synergistic framework for nuanced sentiment detection in Bangla social media posts, comments, and articles. This method addresses the scarcity of Bangla specific datasets by utilising a dataset curated for the study. The results demonstrate the superiority of our model, achieving an accuracy of 82.58%, alongside precision, recall, and F1-scores of 82%. Subsequently, it emphasises the potential for the proposed model to support early identification of mental health concerns, thereby enabling timely interventions and contributing to mental health awareness and prevention efforts. In the future, deploying the model as a real-time chatbot or browser extension could scan Bangla social media for depressive, non-depressive, and suicidal content and alert professionals to the risk factors.
DOI 10.20525/ijrbs.v14i5.42741 Crossref citations1 OpenAlex citations
JOURNAL ARTICLEAfroza Sultana
International Journal of Research in Business and Social Science · 2025
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Recent evidence indicates that citizens exhibit low involvement in financial activities within formal financial institutions. Therefore, this study explores how Digital Financial Literacy (DFL) influences savings in formal financial institutions. Using data from the Global Findex Database 2021 and the Standard & Poor’s Global FinLit Survey 2014, covering 135 countries, the study applies multiple regression analysis to assess how DFL predicts savings in formal financial institutions, while controlling for various country-level factors. The results show that among the three dimensions of digital financial literacy, financial skills and behaviors positively affect savings. In contrast, financial attitudes like trust in financial institutions and confidence in managing financial matters negatively affect savings behavior. Overall, financial literacy explains 78.8% of the variation in savings at the formal financial institutions across countries, with cross-validation supporting the robustness of the findings. This study contributes to existing literature by integrating several digital and segmented dimensions of financial literacy and enhancing external validity by including a broad range of countries for cross-country generalization in financial inclusion research.
DOI 10.20525/ijrbs.v14i5.42961 Crossref citations1 OpenAlex citations
JOURNAL ARTICLESujan Chandra Paul · Ashim Kumar Nandi · Fatema Tuz Zohora · Md Arif Hosen
International Journal of Research in Business and Social Science · 2025
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This study aims to explore the effect of foreign direct investment on the educational attainment. This paper employed the POLS and 2SLS models. In Pooled Ordinary Least Square Model, educational attainment in primary, lower secondary, upper secondary and masters’ level have the significant positive relationship with foreign direct investment. In Two stage Least Square Model, educational attainment in primary, lower secondary, upper secondary, tertiary and masters’ level have the significant positive relationship with foreign direct investment. This study contributes to look at the impact foreign direct investment on educational attainment. Panel data from 38 Asian countries was gathered for this study, which spanned the years 2011 to 2022. The study results have important policy implications as they are directly linked to the United Nations’ Sustainable Development Goals (SDGs) Target 4.1, which aims to guarantee that all girls and boys get free, equitable, and high-quality primary and secondary education by 2030, resulting in relevant and effective learning outcomes.
DOI 10.20525/ijrbs.v14i4.39440 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMohammad Moniruzzaman · Niluthpaul Sarker · Md. Jamil Sharif
International Journal of Research in Business and Social Science · 2025
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This study investigates the relationship between corporate governance and firm performance in the Bangladeshi insurance sector, focusing on variables like board independence, female directors, audit committee size, leverage, and firm age. Using a sample of 42 insurance firms from 2017 to 2021, regression analysis is employed to assess these relationships. The findings show that board independence positively impacts performance, while audit committee size, leverage, and firm age have negative effects. Female directors exhibit a marginal but weak positive influence. This research contributes to the literature by providing empirical evidence from a developing economy, where limited studies exist. It also offers insights into governance practices in emerging markets. The implications suggest that policymakers and corporate leaders in Bangladesh should prioritize enhancing board independence, managing leverage, and promoting gender diversity to improve performance. Future research could explore causal relationships and extend the analysis to other sectors or emerging markets, considering cultural and regulatory factors.
DOI 10.20525/ijrbs.v14i4.40760 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMd. Shahidul Islam Zahid · Md Golam Ramij
International Journal of Research in Business and Social Science · 2025
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This study investigates the relationship between banks' corporate governance practice and its impact on financial sustainability. In this study, twenty-four private commercial banks' data have been analyzed from 2014 to 2023. Our investigations included a variety of econometric models, including cross-sectional GLS, fixed effect, random effect, and pooled OLS. In our study, we found that including women on the Board of directors plays a positive role in ensuring the financial sustainability of banking sectors in Bangladesh. Apart from that, increasing the participation of independent directors on the board of directors, expenditures in research and development in the best banking practices, and inflation positively increase banks' profitability, which translates into financial sustainability. This finding is consistent with the findings of the random effect model. On the other hand, whenever we used ROE as an explained variable, we found that both in pooled OLS and random effect methods, board diversity, CEO tenure, firms audited by the big four firms, and inflation have a positive association with ROE. In the fixed effect method, we observed that audit committee size and ownership concentration play a vital role in explaining the financial sustainability of private commercial banks in Bangladesh. In the FGLS method, We found that CEO tenure, age of the firm, firms audited by the big four firms, presence of the independent director on the board, and inflations significantly impact the financial sustainability of commercial banks of Bangladesh.
DOI 10.20525/ijrbs.v14i3.40051 Crossref citations1 OpenAlex citations
JOURNAL ARTICLEMd. Mustain Imtiaz · Nazia Bushra
International Journal of Finance & Banking Studies · 2025
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Environmental, Social, and Governance (ESG) -related information has become a primary non-financial consideration for investors. Carbon Auditing has emerged as a significant accounting framework for providing ESG information. As climate change intensifies, the demand for transparent and accurate carbon auditing has risen. This Study aims to understand how emerging carbon auditing could proactively prevent future scandals, e.g., Volkswagen's Diesel gate Scandal, and mitigate environmental risks. This paper examines the level at which carbon auditing effectively curbs emissions, considering Volkswagen's "Dieselgate" scandal as a case study. It assesses how well carbon auditing works in controlling environmental risks and discusses how enhancements in carbon accounting in the future can help avoid such scandals. The Study was conducted through case study analysis and scenario analysis. The Study found that the Diselgate Scandal reduced share prices, raised awareness through Academia, and produced some policy implications. Scenario 1 analysis shows that a lack of carbon auditing triggers environmental degradation, leading to financial losses. On the other hand, in scenario 2, the Study shows that continuous monitoring leads to long-term financial stability.
DOI 10.20525/ijfbs.v14i2.41080 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEAfroza Sultana
International Journal of Finance & Banking Studies · 2025
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There are growing concerns about ongoing digital innovation in the private sector, which poses the possibility of central banks losing their autonomy and even being backward in payment efficiency. Hence, CBDC has become the reality of central banks with several economies' ongoing digitalization and adaptation. This review explores the growing literature on CBDC design, its emergence, variations, potentials, and challenges for smooth future applications. It addressed research articles and gray literature to accumulate the current implementation concerns. Findings show that CBDC poses prospects for exploiting emerging technology, efficient payment systems, tax collections, and tracking illegal financial activities. However, there were mixed expectations regarding financial inclusion, financial stability, bank runs, disintermediation, monetary policy, privacy, security, technology, sustainability, and regulatory framework. Finally, as CBDCs will reduce the influence of private money creation and digital alternatives, they ensure that the central bank remains at the center of the financial system in the future.
DOI 10.20525/ijfbs.v14i2.40491 Crossref citations1 OpenAlex citations
JOURNAL ARTICLEPuja Rani Saha · Hasina Sheykh · Shamim Ahmed
International Journal of Finance & Banking Studies · 2025
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This paper examines the exchange rate pass-through (ERPT) and its impact on home inflation in Bangladesh, particularly in the post-pandemic era. Examining important economic factors including the nominal exchange rate (NER), money supply (M2), industrial production (IP), and global commodity index (GCI) using monthly data from January 2002 to August 2023 helps one to grasp their combined influence on consumer price inflation (CPI). By means of Johansen cointegration and Vector Error Correction Model (VECM) approaches, the study reveals important short-term and long-term dynamics. Contrary to patterns in many emerging nations, the results show that changes in exchange rates have apparently little impact on home prices. Rather, changes in the money supply and world commodities prices mostly influence inflation; the latter becomes a major factor. The study also exposes an unexpected positive link between industrial production and CPI, implying complexity in Bangladesh's production-driven economic structure. Moreover, this investigation underlines how complex monetary expansion, external commodities shocks, and devaluation of money interact to shape inflationary pressures. These results offer legislators important new perspectives and support strong monetary policies and focused involvement in world commodities markets to help to lower inflation. This study clarifies ERPT in developing countries and provides direction on inflation control techniques for Bangladesh.
DOI 10.20525/ijfbs.v14i2.40661 Crossref citations1 OpenAlex citations
JOURNAL ARTICLESojib Islam · Rahatul Islam Shanto · Raad Mozib Lalon
International Journal of Research in Business and Social Science · 2025
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This paper examines the financial behaviors of university students in Bangladesh, including gender and academic level. The study, involving a sample size of 416 students, was done at the University of Dhaka using a standardized questionnaire to collect data on financial behaviors, including monthly expenditures, saving habits, and financial decision-making techniques. One-way ANOVA and independent samples t-tests indicated significant gender disparities; male students showed greater spending habits, whilst female students displayed a stronger propensity for savings. Academic levels influenced spending behaviors; first-year students had distinct financial patterns compared to seniors, however, savings habits were rather consistent across groups. The findings emphasize the necessity of encouraging structured saving strategies and financial awareness among university students. Identifying substantial demographic and behavioral insights in this study aids legislators and financial institutions in improving customized financial planning strategies for students. The research highlights the potential for future studies to incorporate private colleges and investigate the impact of socioeconomic issues and digital payment systems on student financial conduct that may mold Bangladesh's orderly and economical student demographic.
DOI 10.20525/ijrbs.v14i2.38950 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEMohammad Moniruzzaman · Md Jamil Sharif · Akif Mohammad Alam
International Journal of Finance & Banking Studies · 2025
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This study examines the relationship between audit quality and tax avoidance practices among listed banking companies in Bangladesh. The investigation utilized secondary data from the published annual reports of 36 listed banks on the Dhaka Stock Exchange, covering the period from 2018 to 2022. Therefore, the final dataset consists of 170 firm-year observations. In this research, audit quality was measured using four different variables: audit fees, audit tenure, the presence of a Big4 audit firm, and the disclosure of Key Audit Matters (KAM). The findings indicate that both the audit fees and KAM disclosure have a statistically significant positive relationship with tax avoidance. Conversely, while the presence of a Big4 auditor and audit tenure also demonstrate a positive relationship with tax avoidance, but this relation is not statistically significant. These findings suggest that rigorous auditing practices are essential for maintaining tax compliance within financial systems. Conducting audits with integrity, thoroughness, and adherence to professional standards can significantly impact tax compliance. Furthermore, the results highlight the need for tax authorities to identify and close the tax loopholes that companies exploit for tax avoidance. Promoting collaboration between regulatory bodies, tax authorities, and auditing firms is necessary to reduce tax avoidance activities by the firms.
DOI 10.20525/ijfbs.v14i1.39190 Crossref citations0 OpenAlex citations
JOURNAL ARTICLEDhiman Barua · S.M. Akber · Rozina Akter · Md. Roman Khan
International Journal of Research in Business and Social Science · 2025
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Financial inclusion aims to include the unbanked population in the official financial system. To quickly serve the unbanked population, this study aims to investigate the concept of agent banking as a means of financial inclusion and to assess the elements that influence the acceptance of agent banking in Bangladesh. The study also covered the main advantages of agent banking and pertinent barriers to its adoption. Using a basic judgmental sampling technique, 195 respondents from the Chittagong region made up the study's sample. Face-to-face interviews and a structured questionnaire were used to collect the data. The impact was investigated using statistical measures such as mean, standard deviation, correlation, and regression. Kendall's W test, also known as Kendall's coefficient of concordance, was utilized to evaluate the benefits and drawbacks of accepting agent banking in this study. According to the result, there is a significant positive correlation between acceptance of agent banking and independent variables - perceived trust, convenience, perceived risk, awareness, and service quality. The study also found that easy banking is the key reason for agent banking, marked by the respondents, followed by the nearest location and adding new customers. Lack of training is the major challenge, followed by a lack of logistic support and cyber security risk in implementing agent banking in Bangladesh.
DOI 10.20525/ijrbs.v14i1.38031 Crossref citations1 OpenAlex citations