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INDEXED PUBLICATIONS2
CROSSREF CITATIONS2
CROSSREF · CITED PUBLICATIONS50.0%
CROSSREF · MEAN CITATIONS1.0

Crossref citation coverage: 2 / 2 publications (100.0%). Latest observation: 21 Oct 2026, 00:14 UTC. Means and percentages use records with known counts.

Research collection

2 publications

JOURNAL ARTICLE

Effects of digital marketing practices on performance of insurance sector

Ben Kajwang

International Journal of Business Ecosystem & Strategy · 2022

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Digital marketing practices have had explosive growth in the past decade, especially in the insurance sector of developing countries. In particular, the internet has been instrumental in providing digital marketing services to customers from the insurance sector. The purpose of this study, therefore, is to assess the effect of digital marketing practices on the performance of the insurance sector. A desktop literature review was used for this purpose. Relevant seminal references and journal articles for the study were identified using Google Scholar. The inclusion criteria entailed papers that were not over ten years old. The study found that the use of digital marketing strategies has a positive effect on the insurance sector's performance. Profitability improved, market share grew, and they expanded their market share. Increased customer loyalty and access to new markets are benefits of internet marketing for insurance companies. According to the findings, insurance companies should make IT infrastructure investments and implement technology-enhanced processes. Employers require adequate training on the use of e-business platforms, as well as collaboration with providers of digital services to enable them to store and market their products and services online. Aside from using traditional marketing methods (such as direct mail), the study advises general insurance companies to be innovative by implementing new strategies, such as digital marketing, to gain a larger share of their target market. This is because strategies for digital marketing have a positive impact on the overall performance of the insurance industry.

DOI 10.36096/ijbes.v4i4.3572 Crossref citations3 OpenAlex citations
JOURNAL ARTICLE

Influence of marketing innovation on the performance of coffee cooperatives in Kenya

Peter Ngibuini Kuguru · Jan-Erik Jaensson · Kinyanjui Nganga

International Journal of Business Ecosystem & Strategy · 2022

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The purpose of the study was to assess the influence of marketing innovation on the performance of coffee cooperatives in Kenya. A descriptive research design was applied. The target population of this study was 525 coffee cooperative societies in Kenya registered with the Commissioner for Cooperatives and licensed by AFFA (Coffee Directorate) as of 30th of October 2016. The sample size was 227 respondents. Structured questionnaires were used to collect primary data from the selected respondents. The results revealed that marketing innovation and performance are positive and significantly related (?=0.674, p=0.001). This implied that significant changes in product design and packaging led to a positive change in the performance of coffee cooperatives. The study affirms that to improve performance by targeting the customers, constant improvements in how the company promotes its new products to capture the attention of new customers is a key aspect to be considered. The study recommends the management employ skills in developing clear operating procedures to run the business successfully, coordinate different areas of the business to achieve results and the ability and design jobs to suit staff capabilities and interests.

DOI 10.36096/ijbes.v4i4.3660 Crossref citations0 OpenAlex citations