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As globalization continues to reshape the business landscape, the use of Business process outsourcing services and activities is gaining significant popularity among businesses. The exact services and activities that benefits and create a sustainable competitive advantage to organizations remain underexplored and few studies have been conducted in the Southern Africa developing countries including South African mobile operators. The main purpose of this study was to redress the existing knowledge gap by ascertaining the actual services and activities that the mobile telecom operators are outsourcing for sustainable competitive advantage. A structured closed-ended questionnaire was used to collect raw data from 210 employees. Overall, the results indicate that some of the key services and activities outsourced for sustainable competitive advantage included building and managing network infrastructure, network roll-out and management, manufacturing of mobile network equipment, monitoring the mobile network on capacity overload and breakdowns and assembly operations, maintenance of the base stations of mobile network, manufacturing of hard software components and resolving software problems and fleet management. The practical implications of the findings, assist organizational management in making informed and structured decisions through the identification of critical activities and services that contribute to the attainment of a sustainable competitive advantage and performance improvement of the mobile telecom operators.

The study assesses the benefits and challenges of inventory management practices and systems in the South African automotive industry. The study used a qualitative approach in which focus groups and semi-structured interviews were conducted on 18 supply chain professionals drawn from the automotive sector in four provinces in South Africa. ATLAS.ti software was used to analyse data. The study generated two themes: the benefits and challenges of inventory management practices and systems. This study concludes that inventory management practices play a critical role within companies in the South African automotive sector since managing inventory is an indispensable part of the more extensive supply chain management (SCM) practice. Regarding inventory management challenges, SCM professionals find it difficult to retain the resilience required to adapt and react to any disruptive circumstances due to inadequate support from the South African government. Also, it appeared difficult to deal with this challenge as some companies within the South African automotive sector have limited resources, making it extremely difficult to deal with uncertainties when they arise.