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Technological advancement has transformed the grocery retail, fundamentally altering how consumers interact with retailers and purchase essential goods. Despite rapid digital adoption since the COVID-19 pandemic, uptake of online grocery shopping (OGS) in emerging markets remains uneven. The drivers of consumer attitudes towards this channel are not well understood in the South African context. This paper investigates the effects of perceived usefulness, perceived ease of use and perceived risk on consumer attitudes towards OGS in Gauteng, South Africa. It investigate whether perceived usefulness mediates the effect of perceived ease of use on attitude. Data were collected through a structured, self-administered questionnaire distributed online to grocery shoppers aged 18 to 60 across Gauteng, yielding a final valid sample of 507 respondents. The data were analysed using a two-step structural equation modelling approach in Stata 17, with Spearman correlation and quantile regression conducted as additional robustness checks. Perceived usefulness emerged as the strongest, most consistent driver of consumer attitudes towards OGS (β = 0.555, p < 0.001). Perceived ease of use had a positive direct effect (β = 0.162, p = 0.020) that did not hold consistently under the quantile regression check; it was, however, strongly correlated with perceived usefulness (ρ = 0.589, p < 0.001). A formal mediation test found that perceived usefulness did not significantly mediate the relationship between perceived ease of use and attitude (Sobel p = 0.321), indicating that perceived ease of use influences attitude directly rather than through perceived usefulness. Contrary to previous studies and initial expectations, perceived risk did not significantly influence consumer attitudes (β = 0.059, p = 0.319). These findings extend the Technology Acceptance Model to an emerging online grocery market and offer practical guidance for retailers seeking to strengthen consumer adoption in similar developing-market contexts.

This paper provides a systematic constitutional analysis of telemarketing regulation in South Africa, arguing that intrusive practices violate the foundational rights to privacy, dignity, freedom of association, and equality. Using a doctrinal methodology, it examines the jurisprudential evolution of these rights in digital commerce, the efficacy of key statutes such as the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA), and the normative influence of international law. The analysis reveals a critical disjuncture between robust constitutional guarantees and their practical enforcement, exacerbated by systemic challenges including inadequate regulatory capacity, technological advancement outpacing legislation, and the disproportionate targeting of vulnerable populations. The paper concludes by proposing an integrated, rights-based reform agenda, contending that effective telemarketing regulation is essential not only for protecting fundamental rights and human dignity in the digital age but also for promoting consumer trust, ethical business conduct, and sustainable digital market development.

The research investigates the impact of conflicting role obligations on the aspirations for postgraduate education among administrative staff in higher education institutions (HEIs). It subsequently presents a conceptual framework aimed at enhancing comprehension of the obstacles and incentives linked to inter-role conflicts in regard to postgraduate ambitions inside higher education institutions. Utilising illustrative case data and employing a qualitative systematic literature review approach, the research investigates the impact of conflicting role demands on individuals' motivation and ability to attain advanced academic levels. Anchored on Role Conflict Theory, Boundary Theory, and the Conservation of Resources Theory, which together address role interference, domain permeability, and resource depletion, the research investigates how perceived conflicts within study domains influence aspirations for postgraduate pursuits. Research indicates that occupational stress combined with personal and familial obligations presents considerable obstacles to academic progress, while simultaneously driving individuals to seek postgraduate education as a means of career enhancement and professional development. The research emphasises the dual function of conflict as both a motivator and a limitation in influencing postgraduate educational ambitions. Despite the constraints posed by the lack of literature specifically addressing postgraduate ambitions among administrative staff in higher education institutions, the research provides significant exploratory perspectives on the lived experiences of this underexplored demographic and underscores the necessity for institutional measures that facilitate a balance between work and study. The study offers a cohesive conceptual framework that connects conflicting inter-role tensions to intentions for postgraduate studies, thereby making a significant contribution to career development research and laying the groundwork for future empirical studies within the administrative sector of higher education

The study focused on Sustainable adoption of cryptocurrencies for enhancing financial stability in emerging markets. The problem of the study is lack of awareness on the use of cryptocurrency resulted in many transacting people losing their money to scam and criminals who use fraudulent methods to deprive those with little knowledge to transact through the cryptocurrency. The specific objectives of the study are to; establish the factors influencing the adoption of cryptocurrencies for enhancing financial stability emerging markets, analyse the opportunities and challenges for the adoption of cryptocurrencies in emerging markets, establish strategies for enhancing financial stability through the adoption of cryptocurrencies in emerging markets. The research study is guided by the Technology Acceptance Model by Davis, (1989). the findings of the research indicated that the perceived usefulness and perceived ease of use showed positive association on the intention to use cryptocurrencies. The ease and usefulness of cryptocurrencies was found in fulfilling various roles including making instant international money transfer, transacting at low charges, using it as an alternative source of currency, making free anonymous transaction and paying for the online service that accept cryptocurrencies. The results indicate that higher inflation and increased exchange rate volatility are positively associated with greater use of cryptocurrencies, explaining that such economic conditions drive individuals to seek alternative financial instruments. The study concluded that, the adoption of cryptocurrency is important for enhancing financial inclusion amongst people of different walks of life in emerging markets. The adoption of cryptocurrency by the emerging markets is significant in maintaining financial stability and reduce the erosion of the local currencies in emerging markets.

In the post COVId-19 era, online education has become an integral part of higher education, underscoring the need to understand students’ experiences, satisfaction and preferences to inform institutional strategies for optimising online education. The study follows a quantitative survey approach in which an online cross-sectional descriptive study was undertaken among 295 purposively selected students’ in South African higher education institution. A self-administered validated online questionnaire was used for data collection. Data was analysed using the Statistical Package for the Social Sciences (SPSS. Descriptive statistics was used to determine the reliability of the various constructs, mean scores, and standard deviations. Students found online teaching enjoyable (54.9%), (55.1%) engaging, with the opportunity to ask questions. Findings can inform HEIs’ managers and leaders’ strategic decisions regarding online education, including investment in infrastructure, faculty training, and support services. Creating interactive and engaging online content such as videos, simulations, and gamification to enhance student engagement. Providing online orientation, technical support and troubleshooting services to address technical issues and ensure smooth online learning experiences.

Customers’ demand for printing industry to be more productive and compete globally in relation to delivery, cost, quality and use of technological factors is one of the factors which have a possible impact on productivity. Printing establishments through the South African printing industry have a major role to play in the country’s economy. Printing industry is characterised by overloading, inefficiency and ineffectiveness affecting overall organisational performance. The purpose of this study is to examine the factors influencing productivity improvement practices and develop productivity improvement model to improve printing division. This study follows a qualitative research approach as it is an exploratory research technique used to understand the underlying reasons, perceptions and motivations of individuals in solving a problem. A sample of Government Printing Works’ (GPW) employees directly involved in the printing, finishing and packaging of Higher Education and Training examination question papers located in Pretoria, City of Tshwane municipality participated in this study. A number of critical success and barriers to productivity improvement practices are identified.  Barriers factors include poorly designed process; poorly designed layout; poor quality materials; lack of effective maintenance plans; unsatisfactory planning; supplier inefficiencies and customer inefficiencies were the major causes of low productivity in the GPW. This comprehensive and holistic framework can assist government printing employees’ and lean practioners’ in their lean manufacturing implementation journey systematically and improve the organisation’s performance.

The quality of institutions continues to be a pertinent issue due to its potential direct and indirect effects on economic growth. The research examined the correlation between institutional quality and economic growth in Botswana from 1990 to 2022. The research utilised the Autoregressive Distributed Lag (ARDL) Bounds model to assess cointegration and the Toda and Yamamoto and Dolado and Lütkepohl (TYDL) model to investigate the direction of causality. The ARDL methodology is favoured for this research because to its applicability to small sample sizes. This method is not constrained by the sequence of integration among the variables. The results demonstrate that corruption adversely impacts economic growth in both the short term and the long term. Regulatory frameworks and governmental stability exert a substantial favourable influence on economic growth in both the short and long term. The analysis identified a bidirectional causative relationship between government stability and economic growth, as well as a unidirectional causal relationship from regulatory rules to economic growth. This study revealed a negative impact of labour on economic vitality. The cointegrating link indicates that the Botswana government ought to prioritise investments in institutional quality, targeted procedures, and policies due to their direct influence on economic growth. The report advocates for the Botswana government to formulate and implement legislation that fosters and advances the development of the citizen sector. The Botswana government should improve and sustain the factors that contribute to institutional quality, as they facilitate development.

Notwithstanding the presence of comprehensive legislative and regulatory frameworks designed to direct the South African Police Service (SAPS) towards enhanced service delivery, a continual disparity persists between policy objectives and real-world results. Hoeyi &amp; Makgari (2021) assert that SAPS leadership has persistently encountered difficulties in improving service performance, notwithstanding several reformative mandates and policies intended to alter policing in democratic South Africa. Efficient police service provision is essential for ensuring public safety and cultivating confidence between law enforcement authorities and the communities they serve.  This research examined community opinions regarding police service delivery in the Vhembe District of Limpopo Province. The research employed a mixed methods approach. The study comprised 383 respondents in the quantitative phase, while the qualitative phase contained interviews with persons from varied demographics and geographic regions. Participants were selected using purposive sampling and cluster sampling methods. The researchers employed semi-structured interviews and questionnaires to gather data. Qualitative data underwent theme analysis, while quantitative data was evaluated via the Statistical Package for Social Sciences (SPSS). The results indicated a dichotomy in community perceptions. Tangible resources, including well-maintained police stations and modern cars, were valued; but, the relational and procedural dimensions of service delivery were deemed inadequate. Principal issues encompassed erratic reactivity, inadequate communication, restricted transparency, and allegations of corruption and favouritism. Participants emphasised unaddressed community-specific problems, including insufficient focus on gender-based violence and substance-related concerns. The report proposes creating policies that emphasise transparency and accountability, improving training programs in emotional intelligence and cultural sensitivity, and promoting community engagement through frequent forums and collaborations with local organisations.

In South Africa, the effective use of crime statistics by the South African Police Service (SAPS) is essential for monitoring and addressing contact crimes, such as murder, sexual offenses, and robberies. The quarterly release of these statistics is crucial for understanding crime trends, especially in the eThekwini District of KwaZulu-Natal, where contact crimes have been on the rise. This study evaluates how effectively SAPS utilizes crime statistics to combat contact crimes in the eThekwini District, identifies gaps in their current approach, and recommends strategies for improvement. Using a qualitative research design, this study engaged 18 participants, including station commanders, members of the Crime Information Management Analysis Centre (CIMAC), Strategic Management officers, and chairpersons of Community Policing Forums (CPFs). Semi-structured one-on-one interviews were conducted at selected police stations in the eThekwini District to gather insights on their perspectives regarding the use of crime statistics. Thematic analysis was applied to the collected data, revealing recurring themes and patterns. The findings indicate that while SAPS utilizes crime statistics to develop strategies and operational plans, significant gaps exist in their effective application. Socio-economic conditions were identified as factors influencing crime rates, underscoring the complexity of the issue. Furthermore, although crime statistics are used to assess the performance of station commanders, there is a need to review the criteria for these evaluations to better reflect the multifaceted nature of crime. This study highlights the importance of improving the effectiveness of crime statistics as a tool for monitoring and addressing contact crimes in South Africa. It contributes to the ongoing discussion on crime prevention and policing strategies by offering insights into SAPS’s utilization of crime data. The research provides guidance for enhancing policing efforts in combating contact crimes and promoting safer communities. In conclusion, SAPS has the opportunity to refine its strategies and interventions to align more closely with international best practices in crime prevention and community safety.

The study investigates the nexus between income inequality and crime in the two provinces of Eastern Cape and KwaZulu-Natal in South Africa. The study adopted a qualitative research approach, which combines both primary and secondary data sources, including interviews with nine participants and consultation with academic journals, monographs and reports, respectively. Thematic data analysis was utilised to analyse the participants' insights. The theoretical frameworks are relative deprivation theory and economic theory of crime. Inequality breeds social jealousy in societies and seemingly culminates in crime. The findings of this study revealed that the country’s history coated in apartheid and other factors are responsible for the high income inequality in South Africa, which in turn is a major factor influencing crime in the country. It recommended that through good leadership by the political class, objective anti-corruption drive and provision of infrastructure, the private sector would thrive so that they can provide more jobs. The study also recommended that good education and skill acquisition to promote the entrepreneurship capacity and employability of youths should be promoted.

Understanding the role of the Fourth Industrial Revolution (4IR) on the future contact centre managers in the South African Police Service (SAPS). The purpose of this study was to investigate the role of 4IR on future contact centre managers. 4IR has been discussed in different contexts, but its precise effects on the future of contact centre managers are still unclear, and this research intends to bridge this gap. This research employed a qualitative approach within interpretivism to gather information from 12 participants who fit the predetermined criteria using a nonprobability convenience sampling. ATLAS.ti was utilised to analyse data. The study found that the 4IR impacts the development and transformation of contact centre managers' roles, while also automating contact centre operations. Key themes identified in the study include the adoption of advanced technology, capacity building, rapid response, improved customer experience, and the facilitation of remote work and collaboration, all of which are essential for the future roles of contact centre managers within the SAPS. This has the potential to assist managers within the SAPS contact centres in comprehending the consequences of 4IR and embracing the use of disruptive technologies in contact centres. The study will assist the contact centre managers in ensuring the development and redefining of new skills and roles to enhance productivity in contact centres.

As globalization continues to reshape the business landscape, the use of Business process outsourcing services and activities is gaining significant popularity among businesses. The exact services and activities that benefits and create a sustainable competitive advantage to organizations remain underexplored and few studies have been conducted in the Southern Africa developing countries including South African mobile operators. The main purpose of this study was to redress the existing knowledge gap by ascertaining the actual services and activities that the mobile telecom operators are outsourcing for sustainable competitive advantage. A structured closed-ended questionnaire was used to collect raw data from 210 employees. Overall, the results indicate that some of the key services and activities outsourced for sustainable competitive advantage included building and managing network infrastructure, network roll-out and management, manufacturing of mobile network equipment, monitoring the mobile network on capacity overload and breakdowns and assembly operations, maintenance of the base stations of mobile network, manufacturing of hard software components and resolving software problems and fleet management. The practical implications of the findings, assist organizational management in making informed and structured decisions through the identification of critical activities and services that contribute to the attainment of a sustainable competitive advantage and performance improvement of the mobile telecom operators.

Amid the dynamic manufacturing landscape of the modern world, innovation remains key in fostering competitiveness and growth. Whereas psychological safety has been proven to be an inducer of innovative work behaviour (IWB), fewer studies have probed the mechanism through which this is achieved, particularly in emerging economies. Addressing this literature gap, the current study examines the mediating effect of perceived organisational support (POS) between psychological safety and innovative work behaviour in a South African manufacturing company. We adopted a quantitative cross-sectional design, where data were collected from 423 employees with the help of reliable and validated measures. Data were analysed using STATA version 17, and all the respondents were collected with the help of a structured, closed-ended questionnaire. The results indicate that perceived organisational support plays a partial mediating role in the association of psychological safety with innovative work behaviour. In other words, perceived organisational support enhances the positive effect of psychological safety on employees' inclination to innovate, which highlights its strategic significance. This study contributes to the organisational behaviour field by unpacking the indirect role of POS in the safety–innovation relationship and offers practical implications for HR practitioners and leadership. Organisations are encouraged to create inclusive feedback systems, reward the contributions of employees, and infuse support mechanisms into workplace culture to release employee innovation and build adaptive capacity in competitive environments.

This study examines how soft skills enhance the audit committee effectiveness in South African municipalities. The paper adopts the positivist paradigm and a quantitative technique. Surveys were conducted using questionnaires, and data was collected from 87 participants using purposive sampling. Data were analysed using the exploratory factor analysis with the Kaiser-Meyer-Olkin Measure of Sampling Adequacy (KMO) value of 0.716 level and descriptive statistics which indicates that the audit committee's soft skills demonstrate commitment to understanding the operations. The paper’s finding is connected to audit committees in charge of the public sector.  The paper highlights the need for improved audit committee soft skills for good judgement, objectivity and honesty, a high level of ethics, strong communication skills, and freedom from undue influence or intimidation. Further research is needed to examine the role of soft skills on auditors and management in South African municipalities. The Study recommends enhancing audit committee effectiveness in South African municipalities through structured soft skills training and mandatory governance reforms. This includes training programs on leadership and stakeholder engagement, soft skills assessments in audit committee selection, and professional certifications for audit committees. This study addresses a significant gap in the literature by specifically focusing on audit committee soft skills.

Entrepreneurship is a fundamental driver of economic growth and innovation, particularly in emerging economies where youth unemployment remains a critical challenge. This study examines the role of self-efficacy in shaping entrepreneurial motivation and behaviour among students at Tshwane University of Technology (TUT), South Africa. Grounded in Bandura’s Social Cognitive Theory, this study integrates Ajzen’s Theory of Planned Behaviour and Becker’s Human Capital Theory to explore the link between self-efficacy, entrepreneurial intentions, and long-term business success. A qualitative research design was employed, involving in-depth interviews with purposively selected students enrolled in entrepreneurship programs. Thematic analysis was utilised to extract key themes related to self-efficacy, resilience, risk-taking behaviour, and socio-economic influences. The findings indicate that students with higher levels of self-efficacy demonstrate stronger entrepreneurial motivation, persistence, and proactive business engagement. The study further explores the role of mentorship programs, institutional support, and policy interventions in enhancing self-efficacy among young entrepreneurs. The research offers critical policy recommendations for higher education institutions, government bodies, and business incubators, advocating for structured entrepreneurship training, financial accessibility reforms, and mentorship-driven ecosystem development. The findings contribute to the growing body of literature on entrepreneurial self-efficacy in emerging markets and provide actionable strategies to foster an entrepreneurial mindset among university students.

Foreign capital inflows (FCI) are essential for economic growth in developing countries. This study examines the socioeconomic factors affecting FCI in 31 Sub-Saharan African (SSA) countries, utilizing panel data from 1985 to 2019 and employing the System GMM dynamic modeling approach. The findings indicate that when foreign direct investment (FDI) is treated as an endogenous variable, real interest rate (RIR), life expectancy (LEX), GDP growth rate, and food security (foodsec) have significant positive impacts. Conversely, the real exchange rate (RER) and inflation (INF) negatively correlate with FDI. Human capital investment is not statistically significant while the relationship between lagged FDI and current FDI is positive but nonsignificant. When foreign portfolio investment (FPI) is considered an endogenous variable, only food security exhibits a positive and statistically significant factor, suggesting that food security can enhance FPI flows. The study recommends that SSA countries aiming to attract more FCI should focus on improving healthcare, food security, and education. It is also suggested that countries should develop highly skilled R&amp;D employees, public and private scientific research institutions, and industrial concentration in a country because they fundamentally drive the development and success of foreign capital flow levels. Central banks should also implement effective strategies to optimize capital flows by advancing financial institutions.

Pandemics result in significant devastation, leaving considerable destruction in their wake. Numerous researchers contend that the coronavirus disease 19 (COVID-19) pandemic exceeded prior pandemics in various aspects. The COVID-19 pandemic significantly impacted global economies, businesses, and societies, resulting in substantial damage and lasting effects. The aviation industry experienced a significant near-collapse for the first time since the advent of aeroplanes, attributed to the COVID-19 pandemic. This research was initiated to synthesise existing studies on the strategies utilised by Small, Medium, and Micro Enterprises (SMMEs) to sustain operations during disasters such as COVID-19 in South Africa. This systematic literature review analyses the survival strategies and failures of SMMEs in Africa in response to the economic disruptions induced by the COVID-19 pandemic. Sixteen accredited journals were incorporated into the data analysis. The thematic analysis identified several themes from the original data: Networking and Accessing Financial Support, Response to Crisis Conditions, Digital Technology, Disruption of Supply Chains, and Inadequate and Insufficient Government Support. This study synthesises existing research to identify factors that supported SMMEs in sustaining operations and recovering from challenges induced by the pandemic. This study offers significant insights into the survival strategies and challenges faced by SMMEs during the COVID-19 pandemic in Africa. African leaders should supervise the execution of digital transformation initiatives, focused financial assistance, and strategies for long-term business continuity.

Administrative employees are essential in delivering services to both internal and external stakeholders. Their function is to facilitate the seamless execution of daily operations within the organisation. Meeting the needs of these employees fortifies professional relationships and improves employee retention. This study investigates the perception of job satisfaction among administrative employees in the South African public sector. The study employed a quantitative research approach with a cross-sectional design, examining 180 administrative employees selected from a total population of 1,150 employees. Descriptive statistics were utilised to fulfil the primary objectives of the research. The study identified three out of ten ranked factors that hinder job satisfaction: supervision, relationships with co-workers, and fringe benefits. The determinants of job satisfaction were prioritised in the following order: (1) Pay, (1) Recognition, (2) Nature of work, (3) Appreciation, (4) Supervision, (5) Promotion, (6) Relationship with co-workers, (8) Communication, (9) Fringe benefits, (10) Growth. The study demonstrated a positive correlation between years of service and job satisfaction, indicating that employees with longer tenure exhibit greater job satisfaction. This research contributes to the existing literature by identifying the factors that influence employee work satisfaction. The findings highlight particular opportunities for advancement in South African public sector management, especially concerning barriers to job satisfaction and factors influencing employee satisfaction. Based on the findings, South African public sector policymakers ought to formulate strategies aimed at enhancing supervision, communication, and career advancement opportunities. This study suggests the development of a job satisfaction framework specifically designed for South African public administration by management.

In the rapidly evolving digital era, introducing AI has become a pivotal factor across all organisational levels. However, the global proliferation of artificial intelligence has sparked immediate apprehension among the currently employed and those seeking employment. As we navigate the societal transformations of the twenty-first century, the dynamic interplay between AI and job security has risen as a crucial area of investigation within Human Resources Management research. This investigation delves into the global perceptions of artificial intelligence on the future of employees' job security in the workplace, a question of paramount importance in the current landscape. This study is a systematic review, with the data comprising previously published research articles, reports, and studies collected and analysed to gain comprehensive insights. The systematic literature review was conducted in five steps: developing explicit questions for critique, collecting and categorising data, evaluating, summarising evidence, and discussing. The process necessitated retrieving data from various databases, including Scopus, Sabinet, Science Direct and Elicit. The research adhered to the PRISMA guidelines, a widely accepted framework for conducting systematic reviews, to ensure methodological rigour and transparency in the research process. The findings offer mixed perceptions of artificial intelligence on future employees' job security in Africa. The study provides themes in relation to how employees in the African affiliation view the integration of AI in the workplace: Future uncertainties, Role of AI in HR Practices, Employee well-being, training and development, Positive attitudes towards AI and job opportunities. The investigation highlighted AI challenges and opportunities in Africa, making sense of why employees do not trust the introduction of AI, as it is perceived as a threat to their jobs. It offers valuable guidelines for decision-makers in Africa to ensure that AI is utilised legally and ethically and that steps are in place to mitigate employment losses.

This research investigates the implementation of Electronic Records Management Systems (ERMS) at specific Technical and Vocational Education and Training (TVET) colleges in Limpopo, particularly emphasising Capricorn TVET College. The research seeks to improve administrative efficiency by tackling the difficulties associated with good record management. Critical issues examined encompass barriers to ERMS implementation, its advantages, and the correlation between staff productivity and technological acceptability. A quantitative research methodology was employed, utilising a cross-sectional descriptive design. Data were gathered from 180 administrative personnel at Capricorn TVET College using standardised questionnaires. The research concentrated on identifying obstacles to ERMS implementation, advantages of the system, and its effect on work performance. Research demonstrates that ERMS markedly enhances administrative performance through improved efficiency, collaboration, and data security. The results indicate that ERMS promotes administrative efficiency, bolsters data security, and minimises errors. Nonetheless, insufficient training and reluctance to change were recognised as major obstacles to acceptance. The perceived utility and user-friendliness of the system were pivotal elements affecting employee adoption and performance enhancement.