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The paper seeks to highlight the challenges faced by women street vendors in Zimbabwe. The paper provides an overview of the brutal attitudes displayed toward women and young girl vendors by law enforcement agencies in Zimbabwe. Street vending is an important source of income for the poor in the developing world. Street vending activities contribute to the livelihoods of millions of people and to national wellbeing at large, especially in developing countries. Secondary sources including journals, newspapers and online news articles were used in the compilation of this study. These sources were analysed for any insights into women street vendors’ socio-economic status, police treatment of street vendors and working conditions. Street vendors experience arbitrary arrests, harassment, and confiscation of their wares and the government continues to move them out of the town and cities structures despite the unavailability of alternative accommodation. is a need for the government of Zimbabwe to see economic and social rights as a priority and the government should also protect women and girls from police brutality. Without the state’s protection, women and young girls who ply their trade in the street will remain in a state of harassment, beatings and arbitrary arrest by the police.

The higher education sector has evolved over the past decade due to the ever-changing needs of students who are its primary customers. As a result, most students have to deal with unmet expectations which subsequently lead to service failure. Even though service failure cannot be eliminated, higher education institutions are expected to provide an effective complaints management system to resolve student problems and service failure incidents. This study analyzed service failure and complaints management in higher education institutions. A quantitative, descriptive, and cross-sectional study was undertaken using 430 full-time students across three public universities in South Africa. The findings of this study showed that students encounter various forms of service failures in institutions of higher learning with the majority experiencing service failures in respect of funding and academic registration. Also, most of the students were generally satisfied with the complaints management system. Thus, this study can help institutional managers to understand service failure incidents confronting the sector. Furthermore, the study provides an opportunity for institutional managers to assess the effectiveness of the complaints management system and make improvements to ensure a better student experience