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The study examines the supply chain for fresh fruits and vegetables in cities. In particular, the study determines the functions of intermediaries in the supply chain for fresh fruits and vegetables in urban settings. The study is qualitative with an ethnographic design. The study involved a sample of 92 participants obtained purposively. Data are obtained using In-Depth Interviews (IDIs), document reviews and researchers’ observations. Findings demonstrate that intermediaries typically facilitate transportation services that involve the collection, packing and handling facility selection, and delivery of fruits and vegetables. Secondly, intermediaries provide efficient storage services for storing fruits and vegetables and education about proper storage practices. Thirdly, intermediaries have involved value addition and improvement of the quality of fruits and vegetables through sorting, grading, gathering, inspection, branding, and packing. Fourthly, they execute marketing services and facilitate information flow and exchange. It is presented that to enhance intermediaries’ roles, there is a need to improve the road infrastructure networks and control corruption among unethical police officers. There is a great need to strengthen electricity. This will facilitate a reliable power supply that will enhance the easy storage of fruits and vegetables. Farmers and intermediaries need more education on quality, and financial assistance. This will support the continuum of the fresh fruits and vegetable supply chain.

Despite the critical role played by intermediaries in storage services of urban fresh fruits and vegetables, storage services of urban fresh fruits and vegetables in Dar es Salaam are still poorly provided by intermediaries. In this paper, we examine the factors constraining intermediaries in providing storage services in the sector. A qualitative case study was adopted and data were collected using documentary review, in-depth interviews, and Focus Group Discussion (FGD) and non-participant observations based on the purposive sample size of 73 respondents. Thematic data analysis strategy was adopted and data were analyzed using MAXQDA 20 software. Findings showed that the intermediaries are generally constrained by technological-related factors, the inadequacy of funds to invest in modern storage, limited knowledge and awareness of modern storage, excessive temperature and atmospheric conditions. We recommend that, in order to improve storage services installation of modern storage facilities in markets and collection centers, providing loans to intermediaries to buy modern packaging and packing facilities, improving market infrastructures, and training intermediaries on the importance of proper storage and how to use contemporary methodology could solve the problem at hand.