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Supply Chain Management (SCM) includes management of materials, products, services, information and financial flows which network of consisting suppliers, manufacturers, logistics service companies, and clients. The individual elements of this chain with coordination and integration of each element to perform themselves ensure successful of SCM. Information technology has a very important role in activities for coordination and integration of supply chain. Acceleration of sharing information, simplification and increasing of reliability provide effective use of time in logistics companies, cost savings like effective management ways. In this prepared study which taking into account the positive impact on supply chain of information technologies, it was investigated on the effectiveness of sharing information of supply chain by examining infrastructure of the information technology, ranging from the production of raw materials to the end user in SCM. The results of the analyses by using the structural equation model indicate that the use of information technology in supply chain management enhances the relationship between buyer-supplier; the enhancement of such relationship improves the quality, safety, and flexibility of products and reduces the cost of products; as a result, it increases firm performance.

This paper attemts to ilustrate how the managers and the staff of a 5 star hotel in Kosovo define quality. Furthermore, it explores the number of critical success factors related to TQM culture and how they are applied in the hotel operations. Different theories related to the quality in the field of service provision, more particular in hospitality or hotel sector and the introduction of the TQM culture in the same sector. A conceptual framework based on existing theories and literature is developed which is than confirms through the research findings and analysis. The findings suggest that most features associated with TQM, like critical success factors assessed throughout the research (leadership, customer focus, and training, communication, teams and staff empowerment) can produce an advantage for the 5 star hotel operations that will affect the quality of service. Furthermore, it confirms that some of the TQM aspects are applied and can be applied in 5 star hotel operations in Kosovo. The issue is whether these aspects are understood as TQM principles and whether their added value is embraced in the day-to-day running of the hotel. The outcomes imply that, indeed, the TQM culture is present in the The Hotel, a 5 star hotel in Kosovo. Some of the critical success factors are directly linked to TQM and some less and it also provides suggestions for improvement where needed, especially related to specific tools that are integral parts of the TQM culture.