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INDEXED PUBLICATIONS1
CROSSREF CITATIONS1
CROSSREF · CITED PUBLICATIONS100.0%
CROSSREF · MEAN CITATIONS1.0

Crossref citation coverage: 1 / 1 publications (100.0%). Latest observation: 21 Oct 2026, 07:22 UTC. Means and percentages use records with known counts.

Research collection

1 publications

JOURNAL ARTICLE

Perceived value of ride-hailing providers

Rana S. Roshdy · Zhou Erhua

International Journal of Research in Business and Social Science · 2020

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Despite providing service and consumption are two sides of the same coin of value co-creation in the gig economy, value as an outcome was only investigated from the customer point of view, not from the provider. This study aims to explore the impact of algorithmic management, customer dysfunctional behavior and perceived injustice on Uber and Careem drivers perceived value in Egypt. Qualitative interviews and content analysis were employed. Thematic analysis will be used for identifying, analyzing, and reporting patterns within data. Our findings define how drivers’ perceived value is negatively influenced by algorithmic management, customer dysfunctional behavior, and perceived injustice. In order to increase drivers’ perceived value, ride-hailing companies should not only put consideration on how to improve the control of algorithmic management and customer empowerment but also have to revise their policies and decisions to provide positive value to their drivers.

DOI 10.20525/ijrbs.v9i7.9601 Crossref citations1 OpenAlex citations