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Service quality and customer retention remain essential issues in the service sector. This research delves into unravelling the complex relationships between the facets of the SERVQUAL model (reliability, responsiveness, tangibility, assurance, and empathy) and the retention of hotel customers in less-urban areas of Ghana. A cross-sectional survey of 450 customers of hotels in the Volta Region produced data for descriptive and regression analyses using Smart PLS 4. The results show that service quality was rated moderately, only assurance and empathy significantly affect customer retention, while tangibility, reliability, and responsiveness do not. Generalizability of our findings to other regions of Ghana and elsewhere might be questioned because the study was limited to only one region. However, this seeming limitation provides novelty and value in several ways. Firstly, while SERVQUAL is widely used, its application to less-urban geographical areas like the Volta Region is uncommon. Moreover, the study provides a deeper understanding of how service quality affects customer retention by focusing on a specific, narrow regional area. Further, by differing from the usual broader hospitality research, this distinctive approach offers valuable insights into local customers' unique preferences and behaviours that larger-scale studies may overlook.

The study aims to explore inadequate pedagogical training for higher education and strategies that could enhance effective teaching. The study adopted a constructivist paradigm and qualitative research design as it is qualitative in nature. Bandura’s social cognitive theory forms the basis for the study. The theory holds that learning occurs in a social context, interacts with the surroundings and actions, and applies the already stored schemata to acquire new knowledge. Data were generated from the critical review of the relevant literature. It was interpreted and analyzed thematically following Castle and Amanda’s five steps of thematic analysis. The results showed inadequate funding and wrong assumptions about the teaching abilities of lecturers with advanced degrees. In addition, there is also a lack of formal training programs, which contributes to the poor state of teacher training. The study revealed that enough funding and transparent lecturers’ pedagogical training structures can enhance lecturers’ teaching abilities. The study concludes that teacher training for higher education is insufficient. However, proper financial support for relevant and effective teacher training programmes could improve lecturers’ teaching skills and thus better students’ performance. The study recommends that all lecturers in higher education should go under formal teacher training. Universities should also source funds to enhance formal teacher training for novice lecturers. There should be frequent refresher courses on the latest teaching methods for gurus already in the field.

This study aims to explore the culture of reading literary texts in higher education and the strategies that can enhance the acquisition and learning of the content knowledge for both English Language and Literature in English. The study adopted an interpretivist paradigm and qualitative research design. The study is qualitative in nature. Language in/for/with content and schema theories form the basis for the study. The former holds that language cannot be acquired outside content whilst schemata are stored mental structures that determine the acquisition of new knowledge; thus, literary content knowledge may not be acquired/learned outside linguistic and communicative competencies and vice versa. Data were collected from the relevant literature from the past six years. It was interpreted and analysed thematically. The results showed that students' habit of reading is poor which affects their academic performance. In addition, new technological devices make learning easier and more accessible, but it negatively affects students' ability to read authentic texts for information and entertainment. The study therefore concludes that university students do not read literary texts because of the bad use of information and communication technology. However, the use of digital libraries could improve the situation. The findings suggest that institutions of higher learning should have strategies to engage linguists and literary scholars in the habit of reading literary texts. University libraries should be equipped with relevant and updated digital reading materials.  

In the current higher education environment in Ghana, universities have directed their attention towards fulfilling their social obligations, which are referred to as University Social Responsibility (USR), to both their internal and external stakeholders. This study, driven by the Stakeholders Theory, examines the premise that affective commitment serves as a positive and substantial mediator in the relationship between USR and employee engagement. Therefore, this study investigates the impact of both internal and external corporate social responsibility (CSR) initiatives on the emotional commitment and level of involvement of employees in Ghanaian institutions. This study utilised the research onion framework to guide its methodology. It employed a cross-sectional survey design, based on the positivism paradigm and supported by the hypothetico-deductive model. The purpose was to test hypotheses and measure the relationships between user satisfaction and staff engagement, with affective commitment acting as a mediator. The study was conducted within the context of Ghanaian universities.  A two-stage stratified sampling method was utilised to choose 412 participants for the survey. The data collected via a 5-point Likert scale empirically validated questionnaire with Cronbach’s alpha coefficient (?) > 0.70 was adapted for the survey. The data collected were configured and subjected to Structural Equation Modelling for analysis at a significance level of p<.05 using the SMART pls software. This survey found that affective commitment is a statistically significant factor that directly explains and predicts the mediation effect of internal CSR on employee engagement (beta=0.217; t>1.96; p=0.000: p<0.05), and external CSR on employee engagement (beta=0.065; t>1.96; p=0.000: p<0.05) in Ghanaian universities enrolled in the survey. This study recommends that public and private universities in Ghana should foster a strong sense of commitment and loyalty among employees towards the organisation and its CSR efforts.

Indigenous knowledge (IK) plays a crucial role in rural African communities by contributing to the development of mitigation and adaptation strategies, enhancing resilience to climate-related challenges. However, there is limited documentation of its application in South Africa. This study investigates the adoption of IK in the Vhembe district, focusing on general use, disease prediction and farming practices. Results indicate that the respondents possessed a rich reservoir of IK, with 76.1% affirming its use for different purposes. Most respondents (75.3%) use IK for farming, with 63.1% using it for disease prediction. Most participants (74.3%) reported adequate confidence levels in their use of IK for general purposes. Respondents who had stayed longer in Vhembe reported higher confidence levels in using IK, as did those above 66 years old in using this knowledge system for disease prediction. The use of IK indicators for early warning of malaria outbreaks was also documented. Investigating and documenting IK use in communities could inform the basis for preservation and hence, enhance IK recognition. The integration of IK in the development of early warning systems may enhance their relevance and effectiveness in combating the effects of climate change and infectious diseases.

There are numerous obstacles that local government managers still have to overcome have given rise to fresh and creative ideas for providing their communities with high-quality services at lower costs. Delivery of services in a cooperative manner It is becoming more common for the public sector to use civil society and/or the private sector to offer public goods and services. Three significant facets of these developing relationships are examined by the author in this article. Numerous such creative initiatives have surfaced as a result of the local government's cooperation with corporate, nonprofit, or other public organizations. However, before delving into this matter, the paper discusses why public partnerships are necessary in South Africa in order  to get quality services, and then specific instances of cooperative service quality projects are discussed. This article offers a viewpoint to emphasize crucial considerations that local officials should make when determining which services could profit from these kinds of partnerships and which type of cooperation might be most likely to assist a community in reaching its objectives.

Many Bachelor of Education (BEd) students encounter difficulties in understanding research concepts, particularly in formulating problem statements which hampers their ability to articulate and develop their research effectively. This paper aims to propose strategies to enhance research skills among the BEd students at a University of Technology, focusing on research skill development and exploring the effectiveness of integrating practical research skills through face-to-face interaction. The paper is rooted in connectivism, which argues for the use of technology and life-long learning to enhance research skills. The research study was qualitative involved 30 participants. A discussion group was established on WhatsApp in order to gather qualitative data. WhatsApp is commended for being quick and easy to use, enabling participants to interact from the comfort of their own spaces. Purposive sampling was employed in this paper with 30 final year students from different specialisations. The data was analysed using themes and sub-themes. The findings indicates that many students struggle with formulating the problem statement, establishing the background of the study, and providing a rationale for their research, which negatively impacts their research development. The study proposes targeted interventions such as structured research mentorship programs, integration of research workshops into the curriculum and the use of technology-enhanced learning tools to scaffold research learning. Further propose a strategy to bridge the gap between theoretical knowledge and practical research application, ultimately fostering a culture of inquiry and academic rigor among future teachers. Based on these findings, restructuring the research component within the B Ed program is essential.  This includes integrating research components in Teaching Practice training to promote reflective practice and facilitate research skill development among BEd students.

The growing use of AI in higher education has heightened interest in genuine e-assessment to improve assessment efficacy, inclusivity, and academic integrity. Nonetheless, the implementation of AI-enhanced assessment techniques in South African higher education is inconsistent, influenced by structural disparities, ethical dilemmas, and differing degrees of institutional preparedness. This study offers a qualitative systematic literature analysis that investigates the implementation issues and pedagogical ramifications of AI-enhanced genuine e-assessment at South African Higher Education Institutions (SAHEIs). The evaluation, structured using a PICo-informed framework and according to PRISMA principles, synthesised evidence from 49 peer-reviewed publications published from 2020 to 2024. A narrative theme synthesis was utilised to examine persistent patterns concerning implementation obstacles, ethical considerations, assessment change, inclusion, and governance. AI-driven assessment technologies have significant advantages, such as higher grading consistency, scalability, tailored feedback, and increased student involvement. Nonetheless, infrastructural constraints, ongoing digital disparities, inadequate faculty readiness, and the lack of cohesive institutional policies hinder these advantages. Ethical concerns, especially algorithmic bias, data privacy, and academic integrity, exacerbate the implementation of AI in varied and resource-limited settings. This analysis finds hybrid evaluation models that integrate AI automation with human judgement as the most pedagogically sound and ethically responsible method. The study indicates that AI-enhanced authentic e-assessment possesses transformative potential for SAHE, contingent upon context-sensitive policies, ongoing professional development, equitable infrastructure investment, and strong ethical governance frameworks.

This study examines how small agribusinesses in Mangaung Metropolitan Municipality, South Africa, respond to digital disruption within a changing rural economy. Using a hybrid methodology combining bibliometric analysis and thematic synthesis, it draws on 2015–2024 data from Scopus and Web of Science. Bibliometric mapping reveals global research trends, while thematic analysis identifies local coping strategies. Findings show that despite financial and infrastructural constraints, small agribusinesses employ informal digital practices to improve efficiency and navigate market challenges. The study highlights grassroots innovation and resilience in a resource-constrained context, offering a context-sensitive view of digital adoption. It contributes to theory by extending the Diffusion of Innovation framework to rural entrepreneurship and emphasises the role of digital inequality in shaping innovation. The research provides valuable insights for policy, support mechanisms, and future studies aimed at fostering inclusive digital transformation in marginalised agribusiness settings.

The psychological and emotional well-being of academic staff in the South African higher education system is affected by multiple challenges that obscure the delivery of distinct academic projects. These challenges have an impact on the academic staff’s mental health. The primary objective of this study is to investigate the mental health stressors affecting academic program coordinators at a South African university. By identifying and analyzing specific challenges, the research aims to provide actionable insights to inform institutional policies and interventions designed to improve the mental well-being of academic staff. This study will broaden the understanding of the mental health stressors among South African universities. The study is premised within an interpretivist paradigm and uses a case study qualitative design. Individual interviews were conducted with 4 purposively selected academic programme coordinators.  Data were analysed using thematic and narrative analyses. The findings identified five mental health stressors that affect academic programme coordinators. These stressors are (1) increased and heavy workload with many modules and extra administration; (2) understaffing- increased students-no creation of new posts; (3) duplication of duties and work transfer; (4) lack of support, and lack of implementation of resolutions; and (5) over-use of part-time lectures at most 50 part-time lectures.  As part of the conclusions, the study recommends that the university conduct a job analysis to revisit and reimagine job descriptions and organizational structure to alleviate job duplication and job transfer. Furthermore, the study proposes adequate staffing and equitable workloads across the university’s academic and support staff