CiteNScope — Scholarly Index & Analytics
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Research across participating journals · All insights follow your collection filters.

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OpenAlex coverage 100.0% · 5/5 recordsLast OpenAlex observation 22 Oct 2026, 01:31 UTC
PUBLICATIONS5In the selected collection
CROSSREF CITATIONS185/5 with known counts
OPENALEX CITATIONS275/5 with known counts
OPENALEX MEAN5.4Per article with a known count
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topic: Digital Transformation in Financial Services Remove ×
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Output and reach

Publication activity alongside incoming citations.

Publication activity

Articles grouped by publication year

Publications

Hover over a year or focus the chart and use arrow keys to inspect values.

2026 is year to date. 0 undated publications excluded.

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Citations received

OpenAlex · year of the citing work

OpenAlex

Hover over a year or focus the chart and use arrow keys to inspect values.

2017–2026 annual-history window. 2026 is year to date. Unknown years have gaps.

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Research landscape

Leading affiliations and themes in this collection.

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Institutions

Kenyatta University1College of Business Education1Catholic University in Erbil15/5 records with data

Countries

Switzerland1India1Kenya15/5 records with data

Primary topics

Digital Transformation in Financial Services55/5 records with data
Two perspectives on citations

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Independent sources. Clear time scales.

Lifetime citations by publication year

Crossref and OpenAlex · separate totals for the same publication cohorts

Hover over a year or focus the chart and use arrow keys to inspect values.

Latest lifetime totals, grouped by the cited article’s year. These are not citations received in that year.

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Citations received each year

OpenAlex · incoming citation links grouped by citing-work year

OpenAlex

Hover over a year or focus the chart and use arrow keys to inspect values.

2017–2026 annual-history window. 2026 is year to date. Unknown years have gaps.

View data & coverage
Annual history: 5/5 articles. Latest history observation: 2026-10-22T01:31:33.166845+00:00. Source totals are never added together.
Research side by side

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International Journal of Research in Business and Social Science

Publications

Articles by publication year

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Crossref citations

Latest lifetime totals · grouped by publication year

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OpenAlex citations

Latest lifetime totals · grouped by publication year

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OpenAlex · Citations received

By year of the citing work · 2017–2026

View data & coverage

2026 is year to date. Crossref and OpenAlex lifetime charts share a citation scale. Unknown observations appear as gaps; known zero stays zero. Annual receipts use available OpenAlex histories and may not sum to lifetime totals. 0 undated publications excluded from publication-year charts.

Full analytics report All distributions, publications, comparisons & data provenance
5 MATCHING PUBLICATIONSExplore results →Export CSV ↓
INDEXED PUBLICATIONS5
CROSSREF CITATIONS18
CROSSREF · CITED PUBLICATIONS80.0%
CROSSREF · MEAN CITATIONS3.6

Crossref citation coverage: 5 / 5 publications (100.0%). Latest observation: 21 Oct 2026, 07:22 UTC. Means and percentages use records with known counts.

OpenAlex / Separate citation source

A broader view of this research

DOI-matched OpenAlex observations for the same selected publications. These counts are separate from Crossref and are never added together.

OPENALEX CITATIONS27
DOI MATCH COVERAGE100.0%5 / 5 publications
MEAN · KNOWN COUNTS ONLY5.45 known · 0 unknown
MEDIAN · KNOWN COUNTS ONLY1

Observation range: 21 Oct 2026 07:22 UTC — 22 Oct 2026 01:31 UTC. Missing matches are not zero citations. Previous observations may remain if a refresh fails or a DOI no longer matches.

OpenAlex citation distributionNo citations11–536–20021+1Unknown0

Institutions, countries & topics

OpenAlex affiliations and primary-topic classification. Each publication counts once per institution or country; multi-affiliated publications appear in multiple groups, so percentages can sum above 100%. Countries describe author affiliations, not nationality. Topics use one primary topic per publication.

Institutions

5 / 5 with data · 0 missing or unmatched. Percentages use all 5 selected publications.

Countries

5 / 5 with data · 0 missing or unmatched. Percentages use all 5 selected publications.

Primary topics

5 / 5 with data · 0 missing or unmatched. Percentages use all 5 selected publications.

Citation year / OpenAlex

Citations received over time

Incoming citations to the selected publications, grouped by the year of the citing work. This is separate from lifetime citation totals grouped by the cited article’s publication year.

The publication filters above define which articles receive the citations. The citation-year range below only controls this chart and the incoming-citation comparison. Removing publication-year filters includes older articles’ incoming citations too.

Annual history available for 5 / 5 selected publications. Supported display window: 2017–2026; 2026 is incomplete. Within a successfully fetched ten-year window, omitted years mean zero. Missing histories and years beyond a saved observation’s window remain unknown (—); partial coverage can understate totals.

Annual-history observations (UTC): 2026-10-21T07:22:59.260865+00:00 — 2026-10-22T01:31:33.166845+00:00. Older observations may be retained after failed or incomplete refreshes.

OpenAlex · Citations received by year

84.00 2017 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 5/52018 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 5/52019 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 5/52020 · All selected publications · OpenAlex · Citations received by year: 2 · Annual history coverage 5/52021 · All selected publications · OpenAlex · Citations received by year: 3 · Annual history coverage 5/52022 · All selected publications · OpenAlex · Citations received by year: 4 · Annual history coverage 5/52023 · All selected publications · OpenAlex · Citations received by year: 8 · Annual history coverage 5/52024 · All selected publications · OpenAlex · Citations received by year: 5 · Annual history coverage 5/52025 · All selected publications · OpenAlex · Citations received by year: 2 · Annual history coverage 5/52026 · All selected publications · OpenAlex · Citations received by year: 3 · Annual history coverage 5/5 2017201820192020202120222023202420252026
View openalex · citations received by year data & coverage
Citation yearJournal / scopeOpenAlex · Citations received by yearPublicationsAnnual history known
2017All selected publications055/5
2018All selected publications055/5
2019All selected publications055/5
2020All selected publications255/5
2021All selected publications355/5
2022All selected publications455/5
2023All selected publications855/5
2024All selected publications555/5
2025All selected publications255/5
2026All selected publications355/5

Counts represent citation links, not unique citing papers across a journal: one paper citing two selected articles contributes two links. Older citations outside this window are excluded, so annual sums need not equal lifetime totals. OpenAlex methodology ↗

Crossref citation distribution

Latest Crossref totals for the selected publications; not citations received in the selected years.

Mean3.6
Median1
No citations11–536–20121+0Unknown0

Unknown counts are excluded from the mean, median and cited-publication rate.

Journal comparison

Same filters, source and counting rules across journals. Descriptive statistics, not a quality ranking.

Journal / publisherPublicationsCrossref citationsOpenAlex citationsOpenAlex coverageCrossref meanCrossref medianCrossref cited %*Crossref coverage
International Journal of Research in Business and Social Science
SSBFNET
518275/53.6180.05/5 · 100.0%

* Percentage among publications with a known citation count.

Explore publications

View all 5 →

Most cited · Crossref

JOURNAL ARTICLE

The role of digital technologies on growth of mutual funds industry

Kishore Kumar Das · Shahnawaz Ali

International Journal of Research in Business and Social Science · 2020

Read abstract

This study aims to evaluate the effect of rapid changes in financial technologies and their impact on the financial services industry of India. A descriptive study has been made on the implementation of financial technologies in modern-day financial services Industries. An intensive literature review has been done from the existing most recent available journals, newspaper articles, government websites, and magazines. We have discussed the effects of the financial technologies on the existing financial system of India, the threats and challenges faced by the regulators in regulating the novel disruptive technologies. We have also discussed potential threats, challenges and future prospects of upcoming technologies in the mutual funds industry in India. Based on the literature review, it is found that financial technologies (FinTech) have a positive and important effect on the financial services industry of India. The AUM (Asset Under Management) has seen a tremendous jump in the recent past. It has also increased the customer experience with better access to the back office, even from remote places. In addition, the paper has also discussed the challenges faced by the regulators, who are yet to fully understand the implication of the fast-changing technological environment around us. Finally, this article contributes to the knowledge building and understanding of financial technologies and its impact on the financial industry, challenges, and future prospects.

DOI 10.20525/ijrbs.v9i2.63514 Crossref citations21 OpenAlex citations
JOURNAL ARTICLE

Impact of the new digital competitors on Swiss banking business models

Ozenc Atca Gorgun · Bert Wolfs

International Journal of Research in Business and Social Science · 2021

Read abstract

This study examines the impact of new digital-only competitors on the Swiss banking business models and value chain. Despite various studies and articles available in the literature about the impact of new digital competitors on the banking industry, there is little research focusing on the Swiss market. The comprehensive research conducted in this study and the data collected through the survey provides a foundation to gauge the impact of the new digital competitors’ pressure on business models and value chain in the Swiss banking industry. The design of the research instrument employed for collecting the primary data has been achieved through a survey shared with 75 managers and experts working in the Swiss banking industry including Swiss banks, FinTechs, BigTechs, and other financial services and consultancy firms. One sample z-test and descriptive statistics have been applied to the survey results to gain a deeper understanding. The outcome of the analysis suggests that the competitive pressure of BigTechs and FinTechs is expected to have a significant impact on the Swiss banking industry, and mainly BigTechs are anticipated to be significantly dominant with disruptive impact.  The obtained results also strongly indicate that the cross-industry ecosystems and close partnerships with the new digital competitors are the potential key strategies to be pursued as the future Swiss banking business models. Besides, the disruptive new market entrants are anticipated to be highly likely to gain significant market share in certain market segments of the banking industry and also to create an “ecosystem” accordingly. The area of Personal and Corporate Banking is found out to be more vulnerable to digital disruption in comparison with the other banking areas.  

DOI 10.20525/ijrbs.v10i2.10552 Crossref citations4 OpenAlex citations
JOURNAL ARTICLE

Digital transformation strategy: the quest for competitive advantage among commercial banks in Kenya

Nthenya Nelly Musau · Stephen Muathe

International Journal of Research in Business and Social Science · 2025

Read abstract

The banking industry in Kenya must adopt digital transformation to sustain competitiveness and improve customer experience in the context of rapidly evolving digital technologies. Despite the increasing focus on digitisation in the sector, the particular initiatives undertaken by commercial banks and their resulting impact on competitive advantage are not sufficiently comprehended. This study analysed the impact of digital transformation strategies on competitive advantage within commercial banks in Kenya. The primary aim was to evaluate the impact of service automation, data analytics, mobile banking applications, employee upskilling, and digital payment solutions on the competitiveness of banks. The study employed a descriptive design, focussing on 39 commercial banks categorised by tiers, which included 412 functional heads. A multi-stage sampling method integrating proportionate stratified and simple random sampling techniques was utilised to guarantee equitable representation. Employing Yamane’s formula, a sample of 203 respondents was determined. Primary data were collected using structured questionnaires that were pretested with 15 participants and validated by subject experts to ensure content relevance and clarity. Reliability testing employing Cronbach’s Alpha produced satisfactory results (? ? 0.7), signifying robust internal consistency. The analysis of data encompassed both descriptive and inferential statistics. The results were presented visually through charts, graphs, and tables to facilitate interpretation. The findings indicated that all five digital transformation strategies impacted competitive advantage, although their contributions differed in magnitude. The findings indicate that commercial banks must move beyond the simple implementation of digital technologies and prioritise strategic integration to improve customer experience and value creation. Banks ought to implement targeted automation that preserves human engagement for intricate services while improving feedback systems. Banks must enhance data governance and invest in sophisticated, customer-centric analytical tools. Ongoing innovation in mobile banking is advisable, encompassing feature enhancements and improved interoperability, underpinned by robust cybersecurity standards. Prioritising employee upskilling is essential through structured training, digital leadership development, and industry-wide certification. Finally, banks must reassess their digital payment strategies to prioritise user experience, fraud prevention, and differentiated services, while regulators encourage secure and innovation-friendly environments.

DOI 10.20525/ijrbs.v14i5.43081 Crossref citations1 OpenAlex citations
JOURNAL ARTICLE

Mobile banking and the performance of savings and credit cooperative societies in Tanzania

Lucas Kisinga · William Gomera

International Journal of Research in Business and Social Science · 2024

Read abstract

In recent times, the use of mobile banking has expanded significantly in Tanzania, but its impact on Savings and Credit Cooperative Society (SACCOS) purposes are still uncertain. This study examined mobile banking's effects on Tanzania's SACCOS, using a quantitative research approach. Purposive sampling was employed to select three SACCOS offering electronic banking services in Dar es Salaam and Kilimanjaro regions, with a total sample size of 64 employees and supplemented them with secondary data from 2020 to 2024 from SACCOS reports and financial statements. Statistical analysis was used to describe mobile banking usage and regression analysis was performed to evaluate the correlation between mobile banking usage and return on assets (ROA). The results showed a favourable correlation between mobile banking and performance (ROA), mobile banking was favorably viewed for improving accessibility and efficiency. Mobile banking positively affects SACCOS in Tanzania by offering and enhancing new ways of addressing financial barriers. Emphasizing the need for SACCOS to adopt the evolving technological innovations and other electronic banking features. Despite the existing challenges, SACCOS continually strive to minimize such challenges. The study recommends that SACCOS should set up robust customer support systems to address technical and security issues, streamlined regulatory compliance and mitigate the challenges associated with the adoption of mobile banking. This conclusion emphasizes the dual need for technological advancement and organizational support to fully leverage mobile banking as a tool for financial growth and inclusion in cooperative societies.

DOI 10.20525/ijrbs.v13i10.36611 Crossref citations1 OpenAlex citations
JOURNAL ARTICLE

The role of the knowledge economy in the development of banking services in Libya

Aza Yousef Alhasadi · Yavuz Demirel

International Journal of Research in Business and Social Science · 2020

Read abstract

The study focuses on the basic variables of the knowledge economy, where aims to know the role of the knowledge economy in the banking sector and solving the problems facing Libyan commercial banks in the development of banking services. In order to achieve the main purpose of the study, we used the descriptive-analytical method, by using the questionnaire. Where we surveyed a total of 320 employees at six commercial banks operating in the eastern region of Libya. Through incoming questionnaires, we have analyzed 299 questionnaires. The results of the analysis showed a positive relationship between the knowledge economy and the development of banking services and that the knowledge economy plays an active role in the development of banking services, as the sub-variables of the knowledge economy are knowledge, skills, education, IT infrastructure, speed, access to service, research and development, Innovation, institutional regime, economic incentives as well as the sub-dimensions of the developing of banking services that represented in online banking, data transfer services, the use of technology, and customer relations. all of them show a high positive relationship among them. Also, the study includes information on whether there are differences between the knowledge economy and the development of banking services in the banks included in the research. The results of the study showed that knowledge, skills, training, economic incentives, and institutional regime vary according to banks

DOI 10.20525/ijrbs.v9i4.7110 Crossref citations0 OpenAlex citations

Selected results

JOURNAL ARTICLE

Digital transformation strategy: the quest for competitive advantage among commercial banks in Kenya

Nthenya Nelly Musau · Stephen Muathe

International Journal of Research in Business and Social Science · 2025

Read abstract

The banking industry in Kenya must adopt digital transformation to sustain competitiveness and improve customer experience in the context of rapidly evolving digital technologies. Despite the increasing focus on digitisation in the sector, the particular initiatives undertaken by commercial banks and their resulting impact on competitive advantage are not sufficiently comprehended. This study analysed the impact of digital transformation strategies on competitive advantage within commercial banks in Kenya. The primary aim was to evaluate the impact of service automation, data analytics, mobile banking applications, employee upskilling, and digital payment solutions on the competitiveness of banks. The study employed a descriptive design, focussing on 39 commercial banks categorised by tiers, which included 412 functional heads. A multi-stage sampling method integrating proportionate stratified and simple random sampling techniques was utilised to guarantee equitable representation. Employing Yamane’s formula, a sample of 203 respondents was determined. Primary data were collected using structured questionnaires that were pretested with 15 participants and validated by subject experts to ensure content relevance and clarity. Reliability testing employing Cronbach’s Alpha produced satisfactory results (? ? 0.7), signifying robust internal consistency. The analysis of data encompassed both descriptive and inferential statistics. The results were presented visually through charts, graphs, and tables to facilitate interpretation. The findings indicated that all five digital transformation strategies impacted competitive advantage, although their contributions differed in magnitude. The findings indicate that commercial banks must move beyond the simple implementation of digital technologies and prioritise strategic integration to improve customer experience and value creation. Banks ought to implement targeted automation that preserves human engagement for intricate services while improving feedback systems. Banks must enhance data governance and invest in sophisticated, customer-centric analytical tools. Ongoing innovation in mobile banking is advisable, encompassing feature enhancements and improved interoperability, underpinned by robust cybersecurity standards. Prioritising employee upskilling is essential through structured training, digital leadership development, and industry-wide certification. Finally, banks must reassess their digital payment strategies to prioritise user experience, fraud prevention, and differentiated services, while regulators encourage secure and innovation-friendly environments.

DOI 10.20525/ijrbs.v14i5.43081 Crossref citations1 OpenAlex citations
JOURNAL ARTICLE

Mobile banking and the performance of savings and credit cooperative societies in Tanzania

Lucas Kisinga · William Gomera

International Journal of Research in Business and Social Science · 2024

Read abstract

In recent times, the use of mobile banking has expanded significantly in Tanzania, but its impact on Savings and Credit Cooperative Society (SACCOS) purposes are still uncertain. This study examined mobile banking's effects on Tanzania's SACCOS, using a quantitative research approach. Purposive sampling was employed to select three SACCOS offering electronic banking services in Dar es Salaam and Kilimanjaro regions, with a total sample size of 64 employees and supplemented them with secondary data from 2020 to 2024 from SACCOS reports and financial statements. Statistical analysis was used to describe mobile banking usage and regression analysis was performed to evaluate the correlation between mobile banking usage and return on assets (ROA). The results showed a favourable correlation between mobile banking and performance (ROA), mobile banking was favorably viewed for improving accessibility and efficiency. Mobile banking positively affects SACCOS in Tanzania by offering and enhancing new ways of addressing financial barriers. Emphasizing the need for SACCOS to adopt the evolving technological innovations and other electronic banking features. Despite the existing challenges, SACCOS continually strive to minimize such challenges. The study recommends that SACCOS should set up robust customer support systems to address technical and security issues, streamlined regulatory compliance and mitigate the challenges associated with the adoption of mobile banking. This conclusion emphasizes the dual need for technological advancement and organizational support to fully leverage mobile banking as a tool for financial growth and inclusion in cooperative societies.

DOI 10.20525/ijrbs.v13i10.36611 Crossref citations1 OpenAlex citations
JOURNAL ARTICLE

Impact of the new digital competitors on Swiss banking business models

Ozenc Atca Gorgun · Bert Wolfs

International Journal of Research in Business and Social Science · 2021

Read abstract

This study examines the impact of new digital-only competitors on the Swiss banking business models and value chain. Despite various studies and articles available in the literature about the impact of new digital competitors on the banking industry, there is little research focusing on the Swiss market. The comprehensive research conducted in this study and the data collected through the survey provides a foundation to gauge the impact of the new digital competitors’ pressure on business models and value chain in the Swiss banking industry. The design of the research instrument employed for collecting the primary data has been achieved through a survey shared with 75 managers and experts working in the Swiss banking industry including Swiss banks, FinTechs, BigTechs, and other financial services and consultancy firms. One sample z-test and descriptive statistics have been applied to the survey results to gain a deeper understanding. The outcome of the analysis suggests that the competitive pressure of BigTechs and FinTechs is expected to have a significant impact on the Swiss banking industry, and mainly BigTechs are anticipated to be significantly dominant with disruptive impact.  The obtained results also strongly indicate that the cross-industry ecosystems and close partnerships with the new digital competitors are the potential key strategies to be pursued as the future Swiss banking business models. Besides, the disruptive new market entrants are anticipated to be highly likely to gain significant market share in certain market segments of the banking industry and also to create an “ecosystem” accordingly. The area of Personal and Corporate Banking is found out to be more vulnerable to digital disruption in comparison with the other banking areas.  

DOI 10.20525/ijrbs.v10i2.10552 Crossref citations4 OpenAlex citations
JOURNAL ARTICLE

The role of the knowledge economy in the development of banking services in Libya

Aza Yousef Alhasadi · Yavuz Demirel

International Journal of Research in Business and Social Science · 2020

Read abstract

The study focuses on the basic variables of the knowledge economy, where aims to know the role of the knowledge economy in the banking sector and solving the problems facing Libyan commercial banks in the development of banking services. In order to achieve the main purpose of the study, we used the descriptive-analytical method, by using the questionnaire. Where we surveyed a total of 320 employees at six commercial banks operating in the eastern region of Libya. Through incoming questionnaires, we have analyzed 299 questionnaires. The results of the analysis showed a positive relationship between the knowledge economy and the development of banking services and that the knowledge economy plays an active role in the development of banking services, as the sub-variables of the knowledge economy are knowledge, skills, education, IT infrastructure, speed, access to service, research and development, Innovation, institutional regime, economic incentives as well as the sub-dimensions of the developing of banking services that represented in online banking, data transfer services, the use of technology, and customer relations. all of them show a high positive relationship among them. Also, the study includes information on whether there are differences between the knowledge economy and the development of banking services in the banks included in the research. The results of the study showed that knowledge, skills, training, economic incentives, and institutional regime vary according to banks

DOI 10.20525/ijrbs.v9i4.7110 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The role of digital technologies on growth of mutual funds industry

Kishore Kumar Das · Shahnawaz Ali

International Journal of Research in Business and Social Science · 2020

Read abstract

This study aims to evaluate the effect of rapid changes in financial technologies and their impact on the financial services industry of India. A descriptive study has been made on the implementation of financial technologies in modern-day financial services Industries. An intensive literature review has been done from the existing most recent available journals, newspaper articles, government websites, and magazines. We have discussed the effects of the financial technologies on the existing financial system of India, the threats and challenges faced by the regulators in regulating the novel disruptive technologies. We have also discussed potential threats, challenges and future prospects of upcoming technologies in the mutual funds industry in India. Based on the literature review, it is found that financial technologies (FinTech) have a positive and important effect on the financial services industry of India. The AUM (Asset Under Management) has seen a tremendous jump in the recent past. It has also increased the customer experience with better access to the back office, even from remote places. In addition, the paper has also discussed the challenges faced by the regulators, who are yet to fully understand the implication of the fast-changing technological environment around us. Finally, this article contributes to the knowledge building and understanding of financial technologies and its impact on the financial industry, challenges, and future prospects.

DOI 10.20525/ijrbs.v9i2.63514 Crossref citations21 OpenAlex citations

Data coverage & freshness

Source coverage refers to this result set; a publication may occur in several sources. Sync times refer to contributing journals.

Missing abstracts: 0 · Missing authors: 0 · Missing publication dates: 0 · Dates without day precision: 0

SourceMost recent successful journal syncLatest attempt
crossref21 Oct 2026 07:22 UTC · ijrbscomplete · ijrbs · 21 Oct 2026 07:22 UTC
ojs-rest21 Oct 2026 07:22 UTC · ijrbscomplete · ijrbs · 21 Oct 2026 06:46 UTC
oai-pmh20 Oct 2026 19:55 UTC · ijrbscomplete · ijrbs · 20 Oct 2026 19:50 UTC
openalex-enrichment21 Oct 2026 07:23 UTC · ijrbscomplete · ijrbs · 21 Oct 2026 07:22 UTC
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