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The study evaluates the effect of reverse logistics operational responsiveness on customer satisfaction in retailing. Data was gathered from 223 online shoppers and the data was analyzed using descriptive analysis to analyze the type of product return and the reasons for return while the effect of reverse logistics operational responsiveness on customer satisfaction was analyzed using multiple regression in accordance with the output of SPSS 21.0 Findings indicated that operational responsiveness in the reverse logistics process significantly influences customer satisfaction.

Despite the crucial role that businesses have played in the adoption of green supply chains, it appears that manufacturing enterprises have not effectively utilized their responsibility to ensure green manufacturing. This study uses Bakhresa Foods Product Limited as a case study to better understand the constraints facing manufacturing firms engaged in green manufacturing and offers suggestions for overcoming them. A qualitative design was adopted and data was gathered via in-depth interviews, focus group discussions (FGD), indirect observation, and secondary data analysis based on a purposive sample size of 60 respondents. Using the MAXQDA 10 program, data were analyzed using the thematic analysis technique. The study's findings showed that constraints to reducing were associated with a lack of innovation, professionals, an understanding of economics and finance and presence of extensive inventories, and inadequate production planning. Remanufacturing was further constrained by poor technology, unfavorable consumer attitudes, and a weak market strategy. Other constraints with reuse came from poor customer attitudes and awareness, lack of uniform standards for materials and goods, and inadequate government support. Constraints to recycling include a lack of support from senior top management executives, significant upfront expenses, and low-quality recycled goods. Therefore, to improve the situation, we suggest that industries make use of modernized equipment, and clean technology, improve monitoring and evaluation systems, implement the lean production philosophy, and give education about the value of recycling programs.

The field of supply chain management has been undergoing numerous changes before and during the pandemic. Emerging areas have caught the attention of researchers across the globe. The purpose of this study is to provide a bibliometric review and analysis of the research trends on supply chain management practice (SCMP) in the pre-pandemic and mid-pandemic periods. We collect and filter data from the Scopus database and conduct bibliometric analysis. Before and during pandemic periods, 293 and 211 papers were selected, respectively, from 9,246 publications. The researcher utilizes VOS viewer software to analyze the findings by carrying out citation analysis and keyword analysis. The study reveals seven current research streams of high interest within SCMP: Big Data, Sustainable Supply Chain Management, Circular Economy, Industry 4.0, and Green Supply Chain. Supply chain management and sustainability are the most frequently occurring keywords. The most influential countries in pre-pandemic and mid-pandemic periods are USA and UK, respectively, with 59 and 37 publications. The Journal of Cleaner production was the most significant source of publications. This study is among the few pieces of research revealing current SCMP research trends during the pandemic. By considering the current SCMP concepts, business and policy decision-makers can adopt the modern concepts of the field to identify new opportunities by expanding capabilities in big data analytics, sustainable development, and industry 4.0 technologies.

Despite the crucial role that businesses have played in the adoption of green supply chains, it appears that manufacturing enterprises have not effectively utilized their responsibility to ensure green manufacturing. This study uses Bakhresa Foods Product Limited as a case study to better understand the constraints facing manufacturing firms engaged in green manufacturing and offers suggestions for overcoming them. A qualitative design was adopted and data was gathered via in-depth interviews, focus group discussions (FGD), indirect observation, and secondary data analysis based on a purposive sample size of 60 respondents. Using the MAXQDA 10 program, data were analyzed using the thematic analysis technique. The study's findings showed that constraints to reducing were associated with a lack of innovation, professionals, an understanding of economics and finance and presence of extensive inventories, and inadequate production planning. Remanufacturing was further constrained by poor technology, unfavorable consumer attitudes, and a weak market strategy. Other constraints with reuse came from poor customer attitudes and awareness, lack of uniform standards for materials and goods, and inadequate government support. Constraints to recycling include a lack of support from senior top management executives, significant upfront expenses, and low-quality recycled goods. Therefore, to improve the situation, we suggest that industries make use of modernized equipment, and clean technology, improve monitoring and evaluation systems, implement the lean production philosophy, and give education about the value of recycling programs.

The field of supply chain management has been undergoing numerous changes before and during the pandemic. Emerging areas have caught the attention of researchers across the globe. The purpose of this study is to provide a bibliometric review and analysis of the research trends on supply chain management practice (SCMP) in the pre-pandemic and mid-pandemic periods. We collect and filter data from the Scopus database and conduct bibliometric analysis. Before and during pandemic periods, 293 and 211 papers were selected, respectively, from 9,246 publications. The researcher utilizes VOS viewer software to analyze the findings by carrying out citation analysis and keyword analysis. The study reveals seven current research streams of high interest within SCMP: Big Data, Sustainable Supply Chain Management, Circular Economy, Industry 4.0, and Green Supply Chain. Supply chain management and sustainability are the most frequently occurring keywords. The most influential countries in pre-pandemic and mid-pandemic periods are USA and UK, respectively, with 59 and 37 publications. The Journal of Cleaner production was the most significant source of publications. This study is among the few pieces of research revealing current SCMP research trends during the pandemic. By considering the current SCMP concepts, business and policy decision-makers can adopt the modern concepts of the field to identify new opportunities by expanding capabilities in big data analytics, sustainable development, and industry 4.0 technologies.

The study evaluates the effect of reverse logistics operational responsiveness on customer satisfaction in retailing. Data was gathered from 223 online shoppers and the data was analyzed using descriptive analysis to analyze the type of product return and the reasons for return while the effect of reverse logistics operational responsiveness on customer satisfaction was analyzed using multiple regression in accordance with the output of SPSS 21.0 Findings indicated that operational responsiveness in the reverse logistics process significantly influences customer satisfaction.