Social interaction as a method to solve non-performing loan in bank X of Medan Area, Indonesia
Eben Ezer Pasaribu · Zulkili Lubis · Zulkifli Zulkifli · Rizabuana Ismail · Henry Sitorus
International Journal of Research in Business and Social Science · 2019 · Vol. 8 / Issue 6 · 287-291
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Abstract
Clients’ non-performing loan is one of the problems faced by a Bank. The differences in character, culture, and people’s socio-economy influence a Bank, through its collectors, to solve the problem of this non-performing loan. The objective of this research was to find out social interaction done by Bank X in solving the non-performing loans of non-performing clients. The research used a qualitative method. The data were gathered by conducting interviews with nine informants – five clients, one collector, and three managers of Bank X in the area of Medan. The result of the research showed that in solving non-performing loan, Bank X did social interaction approach by conducting cooperation in achieving Agreement between collectors and clients, accommodation by understanding clients’ socio-cultural character in order to adjust to clients and to decrease the tension, and contravention by disgracing clients in front of their neighbors.
Keywords: {'name': 'Social Interaction'}, {'name': 'Non-Performing Loans'}, {'name': 'Client'}, {'name': 'Collector'}
Authors & affiliations
Eben Ezer Pasaribu
Affiliation not supplied
Zulkili Lubis
Affiliation not supplied
Zulkifli Zulkifli
Affiliation not supplied
Rizabuana Ismail
Affiliation not supplied
Henry Sitorus
Affiliation not supplied
Deposited references
Supplied references, not a list of publications citing this article.
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