Transformation electronic payment system as predictor on financial satisfaction
Andro Agil Nur Rakhmad Nur Rakhmad · Dediek Tri Kurniawan Kurniawan · Yesiana Ihda Kusnayain
International Journal of Research in Business and Social Science · 2022 · Vol. 10 / Issue 8 · 250-256
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Abstract
Digitalization in Indonesia has entered a new phase, the development of technology that makes several services run more efficiently and more flexible. Digital services that are quite complex are financial services such as electronic payment systems. Currently, the payment system is able to increase the overall satisfaction of the individual. This study examines the role of using an electronic payment system and the determinants of individual financial satisfaction as a whole. This study uses structural equation modeling (SEM) to test hypotheses regarding financial satisfaction. The results of this study prove that financial capability is able to increase financial satisfaction. However, different results show that the use of an electronic payment system does not affect financial satisfaction. This finding can expand the literature review on digital awareness, satisfaction and behavior in addressing individual financial satisfaction.
Keywords: {'name': 'Financial Capability'}, {'name': 'Financial Advice'}, {'name': 'EPS use'}, {'name': 'Financial Satisfaction'}
Authors & affiliations
Andro Agil Nur Rakhmad Nur Rakhmad
Affiliation not supplied
Dediek Tri Kurniawan Kurniawan
Affiliation not supplied
Yesiana Ihda Kusnayain
Affiliation not supplied
Deposited references
Supplied references, not a list of publications citing this article.
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