The impacts of store price image and brand image on repurchase intention with customer satisfaction as mediation

Abstract

Transmart needs the right strategy to increase consumer desire to make repeat purchases at Transmart MX Mall Malang during the post-pandemic recovery period. Repurchase intention can be formed from a positive brand image and customer satisfaction. Consumer perception of price or price image positively influences repurchase intention. This research was built using Consumer Behaviour Theory. This study aimed to test and analyze store price and brand image's influence on repeat purchase intention mediated by consumer satisfaction at Transmart MX Mall Malang. This research uses Transmart MX Mall Malang as the research object. The results of this study indicate that there is an influence between store price image and consumer satisfaction. This study also shows an influence between store price image and repurchase intention. In addition, this study shows an influence between brand image and consumer satisfaction. There is an influence between brand image and repurchase intention. This study's results indicate an influence between store price image and repurchase intention through consumer satisfaction. Finally, this study's results indicate an influence between brand image and repurchase intention through consumer satisfaction.

Keywords: {'name': 'Store Price Image, Brand Image, Repurchase Intention, Customer Satisfaction, Retail'}

Authors & affiliations

Octhavian Sukmartha Lucky
Affiliation not supplied

Siti Aisjah
Affiliation not supplied

Astrid Puspa Ningrum
Affiliation not supplied

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