Assessing the impact of on-the-job training on employee performance

Abstract

The study assessed the effectiveness of On-The-Job training on the performance of employees, focusing on the Integrated Tertiary Software Users at Walter Sisulu University. Data was collected using semi-structured interviews. The study employed a qualitative approach, focusing on in-depth knowledge from the participants rather than numerical facts. Participants were employees from the Registrar’s division within Walter Sisulu University, and students and a sample of twelve participants were purposefully selected. Seven of the thirteen participants were employees from the same division but different units: The examinations office, the Admissions and Registration office, and one faculty officer. Six participants were students from various faculties. Data were analyzed using Atlas ti, version 9. In this study, the light was shared on the importance of On-The-Job training and its effectiveness on employee performance and productivity. The focus of the interviews was on the effectiveness of this training method, and the study found that this method is effective in upskilling recruits and existing employees. Training and employee motivation were seen as the essential elements of increasing employee performance in this technology-infused University. It has been discovered that development programs directly influence organizational effectiveness, advancement, and development is critical for an effective organization.

Keywords: {'name': 'Employee Performance, Training, Development, On-the-Training, ITS Users'}

Authors & affiliations

Mabungela Mvuyisi
Affiliation not supplied

Ifeanyi Mbukanma
Affiliation not supplied

Deposited references

Supplied references, not a list of publications citing this article.

Afriati, M. J., & Ahmad, M. (2022). Quality Management Human Resource Training and Development. Journal of Curriculum Indonesia, 5(1), 63-69.

DOI: 10.22161/ijels.62.26

DOI: 10.5267/j.msl.2021.10.004

DOI: 10.1007/s11133-019-9413-7

DOI: 10.22161/ijebm.5.3.3

Chukwuemeka, O., & Endurance, G. W. (2022). Impact of Training and Development on Employees' Performance in Epenal Group Ltd. International Journal on Integrated Education, 5(5), 281-293.

DOI: 10.1016/j.jdeveco.2020.102585

Etim, E. O., Daferighe, E. E., & Umoh, U. P. (2015) Adoption of quantitative techniques and performance of selected quoted manufacturing companies in Nigeria.

DOI: 10.1080/13645579.2016.1144401

Ginting, E. C., & Meilani, Y. F. C. P. (2022). The Effect of Training and Development, Supervisor Support, and Compensation on Employee Retention during COVID-19 Pandemic on Nurses of X Hospital in Jakarta. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(2), 11541-11553.

Grobler, P. A. (2011). Human Resource Management in South Africa 4th ed., Andover. Hampshire, United Kingdom: Cengage Learning EMEA.

Grobler, P. A., Warnich, S., & Mokobane, G. (2018). Human Resource Management Practices in South Africa: Report on the South African findings. UNISA.

Igudia, P. O. (2022). Employee Training and Development, and Organisational Performance: A Study of Small-Scale Manufacturing Firms in Nigeria. American Journal of Economics and Business Management, 5(5), 38-54.

DOI: 10.31920/2634-3622/2022/v11n1a3

DOI: 10.1007/978-981-15-2993-1_2

Kaminsa, M. N. (2022) The Effect of Training and Developing Employees on the Performance of an Organisation.

Karim, M. M., Choudhury, M. M., & Latif, W. B. (2019). The impact of training and development on employees’ performance: An analysis of quantitative data. Noble International Journal of Business and Management Research, 3(2), 25-33.

DOI: 10.1108/ICT-04-2019-0035

DOI: 10.1308/003588414X13824511649454

DOI: 10.3390/joitmc7010047

DOI: 10.1108/ER-09-2016-0172

Obaid, T. F., & Eneizan, B. M. (2016). Transfer of training and post-training on job performance in Middle Eastern countries. Review of Public Administration and Management, 400(3786), 1-11.

Obiri-Yeboah, K., Fosu, C., & Kyere-Djan, R. (2013). Exploring the Trend of ICT Adoption in Tertiary Institutions in Ghana: A Case Study of Kwame Nkrumah University of Science and Technology. In Information and Knowledge Management (Vol. 3, No. 5, pp. 44-52).

DOI: 10.1016/j.acalib.2021.102319

DOI: 10.5465/amj.2010.51468988

Sithole, S. L., Higson-Smith, C., & Bless, C. (2013). Fundamentals of social research methods: An African perspective.

DOI: 10.6007/IJARBSS/v4-i4/756

Timsal, A., Awais, M., & Shoaib, O. (2016). On job training its effectiveness: an employee perspective. South Asian Journal of Banking and Social Science, 2(1), 1-21.

DOI: 10.1002/ppp3.10145

DOI: 10.1016/j.amsu.2015.03.002

DOI: 10.5296/ijhrs.v9i1.14050

Yating, W., & Yang, Y. (2017). Job performance modelling: A holistic theoretical analysis. Management Science and Engineering, 11(4), 20-29.

DOI: 10.1080/14767333.2017.1358600