Linking digital transformation and strategic partnership to partnership performance: the mediating role of service innovation

Abstract

This research is intended to investigate the effect of digital transformation, strategic partnerships, and service innovation on partnership performance. The population in this study is made up of 95 organizations that are partners of the Ministry of Finance in receiving state revenues. The research is explanatory research with a quantitative approach that collects data by distributing questionnaires to 95 managers from different organizations. The data was analyzed using structural equation modelling and partial least squares with SmartPLS software. The results show that digital transformation has an insignificant effect on partnership performance, while the other variables, namely strategic partnership and service innovation, have a significant effect on partnership performance. However, with the mediating variable service innovation, the effect of both digital transformation and strategic partnership becomes significant. The results of this study suggest that organizations must apply digital transformation to service innovation to obtain the desired partnership performance.

Keywords: {'name': 'digital transformation'}, {'name': 'strategic partnership'}, {'name': 'service innovation'}, {'name': 'partnership performance'}

Authors & affiliations

Ahmad Royan Nushobah
Affiliation not supplied

Sumiati
Affiliation not supplied

Kusuma Ratnawati
Affiliation not supplied

Deposited references

Supplied references, not a list of publications citing this article.

DOI: 10.5267/j.ijdns.2021.7.011

DOI: 10.1108/BPMJ-12-2020-0573

DOI: 10.5539/ibr.v10n1p199

DOI: 10.1108/ITP-12-2015-0310

DOI: 10.1177/014920639101700108

DOI: 10.1287/mnsc.32.10.1231

DOI: 10.2307/3250983

DOI: 10.1002/smj.4250140603

DOI: 10.1111/radm.12269

DOI: 10.1016/j.tifs.2016.05.016

DOI: 10.1080/10170660809509100

DOI: 10.1108/IntR-12-2013-0265

DOI: 10.1016/j.emj.2019.12.005

DOI: 10.3390/su11215946

DOI: 10.1108/K-12-2019-0828

DOI: 10.15728/bbr.2018.15.6.2

DOI: 10.31686/ijier.vol6.iss3.977

DOI: 10.3390/ijerph191710614

DOI: 10.1108/MD-09-2019-1239

DOI: 10.3390/su14138137

DOI: 10.1016/j.jbusres.2017.02.013

DOI: 10.1016/j.techfore.2019.05.025

Ghozali, I., & Latan, H. (2015). Konsep, Teknik, Aplikasi Menggunakan. Smart PLS 3.0 Untuk Penelitian Empiris. BP Undip.

DOI: 10.1108/REGE-11-2020-0103

DOI: 10.1016/j.jclepro.2018.05.017

Gupta, G., & Sehgal, S. (2015). Market orientation and service innovation: Examining the linkages to organisation performance. Indore Management Journal, 7(2).

DOI: 10.1108/BPMJ-03-2022-0122

DOI: 10.1108/BIJ-12-2016-0188

DOI: 10.1016/j.jbusres.2020.11.020

DOI: 10.3390/su11216181

DOI: 10.1016/j.csi.2018.11.002

DOI: 10.1016/j.csi.2018.11.002

DOI: 10.5267/j.uscm.2021.12.002

DOI: 10.3390/su14159482

DOI: 10.3390/su15010649

DOI: 10.1108/EJIM-11-2018-0246

DOI: 10.1504/IJDSS.2019.104569

Mitroulis, D., Kitsios, F. C., & Kitsios, F. (2019). Digital transformation strategy: a literature review. https://www.researchgate.net/publication/331501521

Nwankpa, J. K., & Roumani, Y. (2016). IT Capability and Digital Transformation: A Firm Performance Perspective. 1.

DOI: 10.3390/su13168734

DOI: 10.1016/j.ribaf.2017.10.002

DOI: 10.1108/JIC-09-2016-0088

Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian (Edisi 6). Salemba Empat.

DOI: 10.1016/j.sbspro.2012.03.185

DOI: 10.5267/j.uscm.2021.2.006

DOI: 10.1108/IJCMA-09-2019-0166

DOI: 10.2307/2393356

DOI: 10.1080/09537325.2021.1876220

DOI: 10.3390/su14084800

DOI: 10.1108/MRR-11-2012-0243

DOI: 10.1016/j.techsoc.2021.101841

DOI: 10.3390/su11020495