Employee motivation and its impact on employees’ productivity and efficiency: a study of Pick n Pay Pine Crest Mall, Pinetown

Abstract

Management's primary responsibilities encompass cultivating a more satisfying work environment for employees and synchronising employee motivation with organisational goals. These interconnected responsibilities are essential for organisational performance and employee welfare. This study utilised Pick n Pay Pine Crest Mall in Pinetown as a case study to investigate the impact of employee motivation on productivity and efficiency, as well as to discover the existing techniques employed by Pick n Pay to enhance employee motivation for enhanced productivity and efficiency. The study employed a qualitative methodology with an exploratory research design, utilising a non-probability quota sampling strategy to pick eleven respondents from a population of 144 employees. Open-ended interview questions were employed, and the data were analysed utilising NVivo 11 software. The results indicated that Pick n Pay management incentivises employees by providing efficient tools, fostering a conducive work environment, and offering monetary rewards or awards. The survey also identified shortcomings, including insufficient team-building activities, inadequate communication among staff, and discontent with existing compensation. To improve performance and cultivate a productive staff, it was advised that management revamp motivational strategies, prioritising respect, acknowledgement, and enhanced information distribution. Suggestions for improving staff enthusiasm, productivity, and efficiency at Pick n Pay Pine Crest Mall encompass improved feedback and communication, a clear career progression, extensive training programs, investment in team development, and the provision of competitive remuneration.

Keywords: {'name': 'Efficiency'}, {'name': 'Employee'}, {'name': 'Motivation'}, {'name': 'Productivity'}

Authors & affiliations

Happiness Ifunanya Anusi
Affiliation not supplied

Emmanuel Mutambara
Affiliation not supplied

Deposited references

Supplied references, not a list of publications citing this article.

DOI: 10.3386/w28257

DOI: 10.1108/IJQRM-03-2018-0064

DOI: 10.1257/mac.20170114

DOI: 10.5539/ijbm.v18n2p55

Awan, A. G., & Tahir, T. (2015). Impact of working environment on employee’s productivity: A case study of banks and insurance companies in Pakistan. European Journal of Business and Management, 7(1), 329-345.

DOI: 10.3386/w28731

Bhattacharyya, D. K. (2012). Human resource research methods (3rd ed.). New Delhi: Excel Books.

DOI: 10.1257/aer.20170491

DOI: 10.3386/w24001

DOI: 10.3386/w25148

DOI: 10.1016/j.labeco.2017.05.001

Cofer, C. N., & Petri, H. L. (2023). Motivation. Encyclopedia Britannica. https://www.britannica.com/topic/motivation

Cole, G. A., & Kelly, P. (2011). Management theory and practice. London: Cengage.

DOI: 10.1057/jors.2015.92

Deci, E. L. (2014). Intrinsic motivation. New York: Plennum Press.

DOI: 10.1108/S1569-375920200000104009

DOI: 10.1037/a0031058

DOI: 10.4324/9781315871585-1

DOI: 10.1016/j.jclepro.2015.04.064

DOI: 10.1177/0886368710390493

DOI: 10.2139/ssrn.3846680

DOI: 10.17687/JEB.0601.02

DOI: 10.13106/jafeb.2020.vol7.no6.387

Herzberg, F. B. (1966). Work and the nature of man. Cleveland: The World Publishing Company.

DOI: 10.1108/MRR-02-2018-0094

DOI: 10.1016/j.techfore.2018.07.056

DOI: 10.2139/ssrn.3356581

DOI: 10.33258/birci.v3i2.928

DOI: 10.1037/a0012760

DOI: 10.1111/j.1468-232X.1967.tb01060.x

DOI: 10.1007/978-3-319-28099-8_1162-1

Lunenberg, F. C. (2011). Goal-setting theory of motivation. International Journal of Management, Business and Administration, 15(1), 203-211.

DOI: 10.1016/j.buildenv.2016.11.041

DOI: 10.1037/h0054346

Miller, S. (2021). Better pay and benefits loom large in job satisfaction. The Society for Human Resource Management (SHRM). https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/pay-benefits-satisfaction.aspx

DOI: 10.14208/BF03353817

DOI: 10.3390/su10010247

DOI: 10.13106/jafeb.2020.vol7.no8.577

Palmer, W. W., & Dean, C. C. (1973). Increasing employee productivity and reducing turnover. Training and Development Journal, 27(3), 52–54.

Pick and Pay Annual Report (2007).

Rachman, M. M. (2017). The influence of work culture on job satisfaction and performance: A study on the employees of the Bank Jatim in Surabaya, East Java, Indonesia. European Journal of Business and Management, 9(26), 30–39.

DOI: 10.20473/jmtt.v15i3.37848

Rachman, M. M., Sugiyanto, M., & Syamsiyah, S. (2020). Pengaruh Kepemimpinan Transformasional Terhadap Kinerja Pegawai Dan Kepuasan Kerjasebagai Variabel Intervening. Journal of Organizational Behavior and Management, 12(14), 12–23.

DOI: 10.1037/a0034934

DOI: 10.1146/annurev.ps.33.020182.002545

DOI: 10.26858/jo.v5i2.13378

DOI: 10.1037/a0018416

DOI: 10.1037//0003-066X.55.1.68

Serhan, N., & Shammari, K. (2015). The effect of work environment on employees productivity. International Journal of Science and Research, 4(5), 1554-1558.

Singh, S., & Chaudhary, N. (2022). Employee productivity: An analysis of dimensions and methodology through systematic literature review. Empirical Economics Letters, 21(4), 183-204.

DOI: 10.1080/10508619.2012.634781

Sull, D., Sull, C., & Zweig, B. (2020). Measuring culture in leading companies. MIT Sloan Management Review, 61(2), 1-18.

DOI: 10.1093/jeg/lby056

DOI: 10.5897/JEIF12.086

Vanesa, Y. Y., Matondang, R., Sadalia, I., & Daulay, M. T. (2019). The influence of organizational culture, work environment and work motivation on employee discipline in PT Jasa Marga (Persero) TBK, Medan Branch, North Sumatra, Indonesia. American International Journal of Business Management (AIJBM), 37-45.

Vroom, V. H. (1964). Work and motivation. New York: John Wiley and Sons.

DOI: 10.1007/s10111-018-0501-3

DOI: 10.1016/j.heliyon.2019.e01983

Wiese, M., & Coetzee, R. (2013). The importance of non-financial motivators to pharmaceutical sales representatives: A demographic study. South African Business Review, 17(1), 17-29.

Yunus, E. N., & Ernawati, E. (2017). Productivity paradox? The impact of office redesign on employee productivity. International Journal of Productivity and Performance Management, 1-23. https://doi.org/10.1108/IJPPM-01-2017-0001