Barriers to quality nursing documentation at a mental health institution
Andile Glodin Mokoena-De Beer ORCID ↗ · Itumenng George Masondo ORCID ↗ · Nkhensani Florence Mabunda ORCID ↗
International Journal of Research in Business and Social Science · 2025 · Vol. 14 / Issue 1 · 199-208
Publication metrics
External links open provider records or DOI searches. Provider counts are not combined. Mendeley readership measures saves, not citations.
Dimensions
Live provider badge. If unavailable, use the Dimensions link above.
Observed 21 Oct 2026, 07:22 UTC
Observed 21 Oct 2026 07:22 UTC
OpenAlex and Mendeley observations refresh on article visits, at most once per 24 hours. Unavailable data is not zero. Google Scholar opens a DOI search.
Citations received by this article, grouped by the year of the citing work. Crossref and OpenAlex lifetime totals remain separate in Publication metrics.
2017–2026 Annual history last updated:
Citations received
OpenAlex · year of the citing work
Hover over a year or focus the chart and use arrow keys to inspect values.
2017–2026 annual-history window. 2026 is year to date. Unknown years have gaps.
View data & coverage
2026 is incomplete. Within a successfully fetched ten-year window, omitted years mean zero. Years beyond a saved observation’s window remain unknown (—). Older citations are excluded, so this chart’s sum may differ from the OpenAlex lifetime total. The date above belongs to this annual history; an unsuccessful refresh keeps the previous observation.
Abstract
This qualitative study explores the barriers to quality nursing documentation at a mental health institution in South Africa. Nursing documentation forms a fundamental part of care as it ensures continuity of care and collaboration amongst mental health care providers on the mental health of the persons being treated. Thus, the need to obtain an in-depth understanding of the hindrances mental health nurses face in producing high-quality nursing documents arose. Using in-depth interviews and reflexive thematic analysis, the researchers identified that mental health nurses face challenges such as workforce constrains, resource limitation, leadership and supervision deficits as well as lack of quality assurance mechanisms. Subsequently, suggestions to enhance documentation excellence through capacitation, strategic oversight and standardization of documentation practices were made. The study highlights the importance of ensuring high quality of nursing documentation. Therefore, the findings offer valuable insights applicable to mental health globally, where there are concerns related to the quality of nursing documentation
Keywords: {'name': 'Documentation practices'}, {'name': 'Mental Health Institution'}, {'name': 'Mental Health Nurses'}, {'name': 'Nursing Documentation'}, {'name': 'Nursing Records'}, {'name': 'South Africa'}, {'name': 'Quality'}
Authors & affiliations
Andile Glodin Mokoena-De Beer
Affiliation not supplied
Itumenng George Masondo
Affiliation not supplied
Nkhensani Florence Mabunda
Affiliation not supplied
Deposited references
Supplied references, not a list of publications citing this article.
DOI: 10.19044/esj.2016.v12n3p101
American Nurses Association. (2010). ANA’s Principles for Nursing Documentation: Guidance for Registered Nurses. In Nursing. https://www.nursingworld.org/~4af4f2/globalassets/docs/ana/ethics/principles-of-nursing-documentation.pdf
DOI: 10.1080/21528586.2024.2349106
DOI: 10.4135/9781071878699
DOI: 10.1016/j.ijans.2019.01.001
DOI: 10.3389/fcomp.2021.624555
DOI: 10.1186/s12912-023-01490-8
DOI: 10.53841/bpsqmip.2022.1.33.46
DOI: 10.1177/23779608221075165
DOI: 10.4102/curationis.v43i1.2041
Chelagat, D., Sum, T., Chebor, A., Kipto, R., & Bundtich, P. (2013). Documentation?: Historical perspectives , purposes , benefits and challenges as faced by nurses. International Journal of Humanities and Social Science, 3(16), 236–240. http://www.ijhssnet.com/journals/Vol_3_No_16_Special_Issue_August_2013/28.pdf
Creswell, J. W., & Poth, C. N. (2025a). Qualitative Inquiry and Research Design: Choosing Among Five Approaches (5th Ed.). Sage.
Creswell, J. W., & Poth, C. N. (2025b). Qualitative Inquiry and Research Design (5th Editio). SAGE Publications, Inc.
DOI: 10.1590/s1980-220x2018003703471
DOI: 10.1136/bmjhci-2022-100699
Denzin, N. (2024). The SAGE Handbook of Qualitative Research (6th Ed.). SAGE Publications, Inc.
DOI: 10.1111/2047-3095.12400
DOI: 10.1177/2333393620960076
Fain, J. A. (2021). Nursing Research: Reading, Understanding, and Applying Nursing Research (6th ed.). FA Davis Company.
Jooste, K. (2017). Leadership in Health Services Management (3rd Ed.). Juta.
Kagee, A., Docrat, S., Freeman, M., Lund, C., Phakathi, S., Shiba, D., & Thom, R. (2022). Mental Health. The South African Health Reforms 2015-2020: The Road Ahead, 178.
DOI: 10.1016/j.ijans.2018.09.002
Khwaji, M. I., Marzook, A., Alrasheedi, H., Alenazi, S. M., Mohammed, H., Alenezi, S., Hulayyil, S., & Alhazmi, B. (2024). The impact of nursing documentation on medical record accuracy and patient outcomesNu. Neuropsychopharmacologia Hungarica, 22(2), 33–38.
DOI: 10.1016/S0140-6736(20)30122-7
DOI: 10.31920/2634-3649/2024/v14n2a2
DOI: 10.2196/preprints.64762
DOI: 10.1186/s12912-021-00629-9
National Department of Health. (2012). Quality Improvement Guide: quality Improvement- the key to providing improved quality care.
DOI: 10.4102/hsag.v28i0.2257
DOI: 10.1155/2024/7392388
Polit, D., & Beck, C. (2021). Nursing Research: Generating and Assessing Evidence for Nursing Practice (11th ed.). Wolters Kluwer.
Republic of South Africa. (2002). Mental Health Care Act No. 17 of 2002. Government Gazette, 44(17), 40. https://www.gov.za/sites/default/files/gcis_document/201409/a17-02.pdf%0Ahttp://www.nsw.gov.au/sites/default/files/Government_Gazette_2_December.pdf#page=15
Republic of South Africa. (2020). The Regulations Regarding the Scope of Practice for Nurses and Midwives. 2020. Goverment Gazette, 43305, 5; 17–18. chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.gov.za/sites/default/files/gcis_document/202005/43305gon521_0.pdf
Roller, M. R., & Lavrakas, P. J. (2015). Applied Qualitative Research Design. Guilford Publications, Inc.
DOI: 10.4236/ojn.2023.137028
DOI: 10.1080/23311886.2020.1838706
DOI: 10.1177/00812463221093525