Assessing the impact of supply chain practices on operational efficiency and service delivery in local municipality (LM)

Abstract

ABSTRACT This study aims to investigate how supply chain management (SCM) practices employed by Local Municipality affect service delivery efficiency and effectiveness. Objectives include identifying specific supply chain strategies, evaluating their impact on operational performance, and providing recommendations for improvement. A qualitative research design was used, involving interviews with key stakeholders like supply chain managers. Findings reveal that effective practices, such as collaborative planning and demand forecasting, significantly enhance service delivery and resource management. However, challenges such as limited technological integration and insufficient staff training impede full effectiveness. The study concludes that targeted training and modern technology adoption are essential for improving operational efficiency and community service.

Keywords: {'name': 'SCM, Service Delivery, Local Municipality, Operational Efficiency'}

Authors & affiliations

Kabelo Phahlamohlaka
Affiliation not supplied

Sabelo Mpungose
Affiliation not supplied

Deposited references

Supplied references, not a list of publications citing this article.

Agbesi, K., Osei-Tutu, E., & Kwofie, T. E. (2018). E-procurement adoption in the South African public sector. The Electronic Journal of Information Systems in Developing Countries, 84(1), e12030.

Ambe, I. M. (2019). Public procurement trends and developments in South Africa. Research in Supply Chain Management.

Ambe, I. M., & Badenhorst-Weiss, J. A. (2011). An exploration of supply chain management practices in the central district municipality. South African Journal of Industrial Engineering, 22(1), 113-128.

DOI: 10.4102/jtscm.v6i1.63

DOI: 10.1177/014920639101700108

DOI: 10.4324/9781315092539-7

Bell, L. (2018). Research ethics: A critical approach. London: Sage Publications.

DOI: 10.1108/JOPP-06-03-2006-B001

DOI: 10.1191/1478088706qp063oa

Bryman, A. (2018). Social research methods (5th ed.). Oxford University Press.

Caulfield, J. (2023). How to do thematic analysis | Step-by-step guide & examples (2nd ed.). Scribbr Publishers. https://www.scribbr.com/methodology/thematic-analysis/. [Accessed: 25 November 2024]

Chopra, S., & Meindl, P. (2016). Supply chain management: Strategy, planning, and operation. Pearson.

Christopher, M. (2016). Logistics & supply chain management. Pearson UK.

DOI: 10.1108/09600031111101439

Creswell, J. W., & Creswell, J. D. (2018). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.

Creswell, J. W., & Plano Clark, V. L. (2018). Designing and conducting mixed methods research. SAGE Publications.

Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.

Denzel, N. K., & Lincoln, Y. S. (2018). The Sage handbook of qualitative research. Sage Publications.

DOI: 10.1108/MD-01-2018-0119

DOI: 10.11648/j.ajtas.20160501.11

Field, A. (2018). Discovering statistics using IBM SPSS Statistics (5th ed.). SAGE Publications Ltd.

Flick, U. (2018). An introduction to qualitative research (6th ed.). London: Sage Publications.

Forrester, J. W. (1961). Industrial dynamics. MIT Press. https://www.science.org/doi/10.1126/science.135.3502.426

Fourie, D., & Opperman, L. (2018). Public financial management in South Africa: A critical review of supply chain management. African Journal of Public Affairs, 10(4), 127-144.

Govender, K. (2020). The impact of SCM reforms on public sector procurement practices. Journal of Public Administration.

DOI: 10.1002/smj.4250171110

DOI: 10.1177/1525822X05279903

DOI: 10.1136/eb-2015-102129

DOI: 10.1016/j.jom.2015.11.002

DOI: 10.1002/9781119464495

DOI: 10.1080/00207543.2020.1750727

Jones, A., & Brown, B. (2020). Journal of Municipal Operations Management, 15(2), 45-57.

Kiptoo, E., & Kiprono, P. (2019). Impact of e-procurement on supply chain performance: A study of Kenya's public sector. International Journal of Supply Chain Management.

DOI: 10.1177/0192512110377602

McCue, C. P., & Prier, E. (2007). Using agency theory to model cooperative public purchasing. Public Budgeting & Finance, 27(3), 85-103.

McKevitt, D., & Davis, P. (2018). Supplier relationship management in the public sector: Towards a multifaceted approach. International Journal of Public Sector Management.

Merriam, S. B., & Tisdel, E. J. (2016). Qualitative research: A guide to design and implementation. Jessey-Bass Publications.

Middleton, F. (2023). The 4 types of validity in research | Definitions & examples (2nd ed.). Scribbr Publishers. https://www.scribbr.com/methodology/types-of-validity/. [Accessed: 25 November 2024]

DOI: 10.1093/acrefore/9780190264093.013.1195

Mnguni, M., & Subban, M. (2020). Audit outcome challenges in local government: The case of three metropolitan municipalities in South Africa. African Journal of Public Affairs, 13(1). Sabinet African Journals. https://hdl.handle.net/10520/ejc-ajpa_v13_n1_a9

Molepo, M., & Jahed, M. I. (2022). E-procurement as a monitoring tool to combat corruption in South Africa. Sabinet African Journal, 30(4), 245. https://hdl.handle.net/10520/ejc-adminpub_v30_n4_a12

Muller, E. (2019). Effective procurement planning in local government: A case study of Cape Town. Local Government Studies, 45(5), 663-677.

DOI: 10.4102/td.v12i1.339

DOI: 10.4102/jtscm.v10i1.197

DOI: 10.36369/2616-9045/2024/v13i2a3

Neupane, A., Soar, J., Vaidya, K., & Yong, J. (2014). Will e-procurement reduce corruption in public procurement? Electronic Government, 11(2), 146-173. https://doi.org/10.1504/EG.2014.060849

Nhede, N. T. (2018). Improving public sector supply chain management in South Africa. Journal of Public Administration, 53(3), 543-556. Available online at https://www.researchgate.net/publication/328945171_Estimation_of_the_weld_penetration_by_the_surface_temperatures_measurement_in_arc_welding. [Accessed: 25 May 2024].

Pearcy, D., & Giunipero, L. (2008). The impact of institutional context on public procurement practices: An international comparative study. Journal of Public Procurement, 8(3), 395-422.

Pillay, P., & Mafini, C. (2017). Factors influencing the implementation of supply chain management policies in South African municipalities. Journal of Public Administration.

DOI: 10.1108/09574090910954873

Pooe, D. R. (2016). The role of BBBEE in public procurement in South Africa. Public and Municipal Finance, 5(2), 56-66.

DOI: 10.1108/13598540510612721

Saunders, M., Lewis, P., & Thornhill, A. (2019). Research methods for business students (8th ed.). Pearson Education Limited.

Schöberlein, J., & Jenkins, M. (2019). Strategies to tackle corruption in local government procurement in Asia and Africa. Transparency International. https://knowledgehub.transparency.org/assets/uploads/helpdesk/Strategies-to-Tackle-Corruption-in-Local-Government-Procurement-in-Asia-and-Africa_2019.pdf

Schoeman, M. (2019). Governance and SCM best practices in the South African municipal sector. South African Journal of Economic and Management Sciences.

DOI: 10.1080/23311975.2020.1785105

Silverman, D. (2018). Doing qualitative research (5th ed.). London: Sage Publications.

Smith, J., Brown, L., & Turner, R. (2021). Supply chain resilience and operational performance: The role of digital technologies. Journal of Supply Chain Management.

Sterman, J. D. (2000). Business dynamics: Systems thinking and modeling for a complex world. Irwin/McGraw-Hill. https://dl.acm.org/doi/10.5555/540759

DOI: 10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z

DOI: 10.2307/25148626

Watermeyer, R. (2018). Integrity in public procurement: Good practice from A to Z. OECD Journal on Budgeting, 3(3), 8-15.

DOI: 10.1002/smj.4250050207

Wisner, J. D., Tan, K.-C., & Leong, G. K. (2012). Principles of supply chain management: A balanced approach (3rd ed.). South-Western Cengage Learning.

World Bank. (2017). Enhancing government transparency through open contracting. https://openknowledge.worldbank.org/server/api/core/bitstreams/6fe98c8a-9ccb5c55-8045-c51aa71c79ac

Yin, R. K. (2014). Case study research: Design and methods (5th ed.). Sage Publications. Available online at https://www.amazon.com/Case-Study-Research-Design-Methods/dp/1452242569. [Accessed: 23 May 2024].