Evaluating community trust in the South African government: An analysis of community perceptions

Abstract

The evolving perceptions of trust within the community about both national and local government have substantial ramifications for the long-term viability of the nation's democracy and the degree of societal trust. This study sought to evaluate the degree of public trust among South African adults in their national and municipal governments, as well as to analyse the variables influencing this trust. The report underscores considerable scepticism in South African national and local administrations, attributable to performance deficiencies, inadequate service delivery, absence of transparency, and insufficient community participation. Individuals associated with the ANC exhibit comparatively more trust owing to past allegiance. We advocate promoting reforms to restore public trust by enhancing governance processes, increasing transparency, and ensuring efficient service delivery, especially for marginalised areas.

Keywords: {'name': 'accountability'}, {'name': 'colonialism'}, {'name': 'exclusion'}, {'name': 'service delivery'}, {'name': 'socio-economic'}, {'name': 'trust'}

Authors & affiliations

Angeline Ngcobo
Durban University of Technology

Sbonelo Chamane
Human Sciences Research Council

Mfundo Masuku
University of KwaZulu-Natal

Ernest Khalema
University of KwaZulu-Natal

Musawenkosi Mabaso
Human Sciences Research Council

Sinothando Dlamini
University of the Witwatersrand

Kwandokuhle Shabalala
University of the Witwatersrand

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