Mitigating workplace stress in Emergency Medical Services<i>: </i>A Pastoral-Social Worker dialogue
Patricia Manganyi ORCID ↗ · Hundzukani P. Khosa-Nkatini ORCID ↗
International Journal of Research in Business and Social Science · 2026 · Vol. 14 / Issue 9 · 109-117
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Abstract
This research investigates the prevalence, experiences, and impacts of stress among Emergency Medical Services (EMS) personnel, focussing on trauma within the South African context, occupational stress, and the breadth of emergency practice. Recent research emphasises the trauma faced by victims and the stress endured by carers. This qualitative phenomenological study utilised trauma theory as a framework, incorporating purposive sampling, in-depth interviews, and thematic analysis. The findings indicate that elevated demands and insufficient support adversely affect the biopsychosocial well-being of EMS personnel. The study posits that social workers and pastoral workers are essential in fostering supportive, growth-oriented work environments via interventions like Employee Assistance Programs (EAP) and labour relations policies aimed at alleviating occupational stress.
Keywords: {'name': 'Employee; Workplace stress; Trauma; Employee Assistance Programme; Spirituality.'}
Authors & affiliations
Patricia Manganyi
University of Mpumalanga
Hundzukani P. Khosa-Nkatini
University of Venda
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