The influence of supply chain management, service quality, operational innovation, and information technology on operational performance in logistics companies in <i>I</i>ndonesia
Emmy Ermawati ORCID ↗ · Komm Pechinthorn · Prattana Srisuk
International Journal of Research in Business and Social Science · 2026 · Vol. 14 / Issue 10 · 34-39
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Abstract
This study aims to determine and analyze the influence of Supply Chain Management, Service Quality, Operational Innovation, and Information Technology on Operational Performance in logistics companies in Indonesia. The type of research used is quantitative with a descriptive-verification approach. The population of this study were operational employees in national logistics companies such as JNE, J&T Express, SiCepat, and Pos Indonesia, with a sample of 100 respondents selected through a purposive sampling technique. Data collection was carried out through an online questionnaire using a Likert scale of 1–5. Data analysis was carried out using multiple linear regression using SPSS. The results of the study indicate that Supply Chain Management, Service Quality, and Information Technology have a positive and significant effect on Operational Performance, while Operational Innovation has no significant effect.
Authors & affiliations
Emmy Ermawati
Senior Lecturer, Master Management, Faculty of Economic and Business, Institute of Technology and Business Widya Gama Lumajang, Indonesia
Komm Pechinthorn
Thai Global Business Administration College
Prattana Srisuk
Affiliation not supplied
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