Navigating the glass ceiling: Women’s leadership experiences in a South African financial services organisation
Sithembile Nduku · Muhammad Hoque ORCID ↗
International Journal of Research in Business and Social Science · 2026 · Vol. 14 / Issue 10 · 158-163
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Abstract
Despite efforts made by the government and organizations with the intent of improving gender equality and promoting women’s participation at the highest levels of management within the financial sector and other male-dominated industries, women still lag significantly. This issue persists despite the prevalence of biases that affect their performance. This study examined the experience of female leaders working within the financial services sector of a South African organization with regards to the availability of access to mentoring and the glass ceiling phenomenon. A qualitative approach of research methodology was employed through the application of semi-structured interviews with an in-depth exploration of the opinions of nine female leaders. Themes were used to identify patterns that emerged with the application of this approach. The study results indicated that the female executives experience numerous difficulties that include inequality during the process of selecting employees, pay disparities between the female and male employees, lack of respect from their fellow workers or employees at their respective institutions of employment, as well as a lack of adequate mentoring programs. Women’s leadership journeys are affected by structural, cultural, and individual barriers. To foster the growth of female leaders, organizations should embrace solid gender equity initiative implementation and promote inclusive cultures at the workplace. This study’s results are useful in designing improved pathways of access and minimizing gender-related barriers within the male-dominated sector
Keywords: {'name': 'Women in leadership, Glass ceiling, Gender bias, Mentorship, Financial services, South Africa'}
Authors & affiliations
Sithembile Nduku
Management College of Southern Africa
Muhammad Hoque
Sefako Makgatho Health Sciences University
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