Comparative analysis of quality control practices in manufacturing: Insights from South African specialists

Abstract

This study seeks to examine the impact of quality control techniques on operational efficiency in manufacturing organisations, specifically identifying the most successful practices that foster long-term success. The research employs a twofold approach: it first analyses current literature on the incorporation of quality principles in diverse manufacturing companies, identifying shortcomings.  Secondly, employing quantitative methodologies through surveys directed at South African manufacturing experts. This study utilised a purposive sample method to choose participants from the available population.  Purposive sampling is a nonprobability sampling technique that involves gathering data from designated target groups or individuals according to a defined criterion. The results indicate that employee training, ongoing improvement, and internal audits are the paramount quality control techniques, substantially promoting a culture of quality and advancing operational development. Employee engagement, proactive strategies, and remedial actions are seen as essential components for maintaining enduring operational performance. The incorporation of supplier quality management and control charts improves decision-making and guarantees product uniformity. The research highlights that organisations can enhance competitiveness, operational efficiency, and customer happiness through the implementation of good quality control practices. These methods result in enhanced production, decreased operational expenses, and increased market sustainability. Organisations must prioritise staff training, ongoing enhancement, and supplier quality control to maintain a competitive edge. This study enhances the existing information by emphasising the essential quality control techniques that affect operational efficiency in manufacturing entities. It offers significant insights into the execution of quality control techniques and their influence on business performance, presenting pragmatic recommendations for managers aiming to enhance operational efficiency.

Keywords: {'name': 'Quality, Manufacturing, Total quality Management, Six Sigma, Service Industry, Organizations.'}

Authors & affiliations

Tshepo Mabotja
University of South Africa (UNISA)

Cheryl Rielander
University of South Africa

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