Crisis, Work, and Resilience: Institutional Lessons from COVID-19 for Sustainable Employee Livelihoods in Kenya’s Hospitality Sector

Abstract

The COVID-19 pandemic exposed deep vulnerabilities in the livelihoods of hospitality sector employees worldwide, with particularly severe consequences in developing country contexts characterized by limited social protection and high employment precarity. Kenya's hospitality sector, a vital source of employment and foreign exchange, suffered widespread operational disruptions, workforce downsizing, and prolonged income instability, yet employees' experiences of these crises remain underexplored in the literature. Drawing on a comprehensive review of global, African, and Kenyan empirical literature, this paper examines the institutional lessons that the COVID-19 crisis offers for sustaining employee livelihoods in Kenya's hospitality sector. The paper is theoretically grounded in African Socialism Theory, the Capability Approach, and Social Constructivism, which together provide an ethical, human-centered, and interpretive framework for analyzing the relationships among institutional responses, employee resilience, and livelihood sustainability. The review demonstrates that employee resilience during crises is not solely an individual psychological attribute but is significantly shaped by organizational practices, leadership quality, communication transparency, and access to welfare support. Evidence further reveals that institutional responses in the Kenyan hospitality sector prioritized business continuity over employee welfare, leaving many workers, especially those on casual and non-permanent contracts, without adequate protection. The paper argues that sustainable employee livelihoods require proactive institutional frameworks that integrate crisis preparedness, ethical employment practices, and targeted welfare mechanisms. Lessons from comparative contexts, including South Korea, Germany, and South Africa, are drawn upon to propose strategies for strengthening organizational and policy responses in Kenya's hospitality sector. The findings contribute to emerging research on ethical organizational leadership, sustainable employment, and crisis management in the Global South.

Keywords: {'name': 'employee resilience, livelihood sustainability, COVID-19, hospitality sector, institutional responses, Kenya'}

Authors & affiliations

Susan Mugechi
Tangaza University

Carolyne Buya
Technical University of Kenya

Dennis Etriga
Tangaza University

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