Investigating the Utilisation of Integrated Logistics System within the Ministry of Defence and Veteran Affairs in Khomas Region
Dorothea Amwele ORCID ↗ · Helvi Ndilimeke Petrus ORCID ↗
International Journal of Research in Business and Social Science · 2026 · Vol. 15 / Issue 5 · 261-268
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Abstract
The effective utilisation of Integrated Logistics Systems (ILS) is increasingly recognised as a critical enabler of operational efficiency, accountability, and readiness within defence organisations. The study investigated the utilisation of Integrated Logistics Systems within the Ministry of Defence and Veteran Affairs (MODVA) in the Khomas region of Namibia. A qualitative research approach was utilised, and data was gathered through semi-structured interviews with 33 participants drawn from logistics officers, supply chain managers, system administrators, and information technology support personnel. The data was analysed thematically to generate insights into patterns of system use, organisational dynamics, and user experiences. The findings revealed that although the Integrated Logistics System operates within MODVA, its use is still inconsistent, disjointed, and primarily confined to fundamental functions. Advanced system features intended to enhance complete logistics integration, real-time visibility, and strategic decision-making are greatly underused. The study also identified internal organisational elements such as leadership styles, corporate culture, workflow inconsistencies, inadequate training, and lack of ICT support as key factors influencing system utilisation. Participants also described national ICT infrastructure, procurement regulations, reliance on external suppliers, and cybersecurity requirements as contextual constraints affecting the environment in which ILS is used. Moreover, the study found that the challenges related to ILS implementation and utilisation are closely linked. Insufficient rollout planning, minimal user engagement, ineffective change management tactics, and ongoing training and capability deficiencies have led to diminished user trust and opposition to digital processes. Technical and infrastructural limitations further diminish trust in the system, while behavioural obstacles such as fear of making mistakes, preference for manual processes, and reluctance to change remain firmly embedded in the organisational culture. The study concludes that effective ILS implementation within MODVA necessitates a comprehensive strategy that combines technological proficiency with organisational preparedness, leadership commitment, ongoing skills enhancement, and organised change management. The findings contribute to the understanding of digital logistics systems adoption in defence settings in developing countries and offer evidence-based recommendations for improving system usage and operational efficiency.
Keywords: {'name': 'Integrated Logistics System (ILS), Logistics Management Logistics, Management Ministry of Defence and Veteran Affairs (MODVA), System Utilisation and Digital Transformation.'}
Authors & affiliations
Dorothea Amwele
The International University of Management
Helvi Ndilimeke Petrus
Namibia University of Science and Technology
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