Quality Management Frameworks and Performance for Campus Extension Project
Twiringiyimana Alexandre · Amolo Elvis Juma Amolo
International Journal of Finance & Banking Studies · 2025 · Vol. 14 / Issue 1 · 226-235
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Abstract
Quality Management frameworks (QMF) are structured systems driving the quality performance of the product or services that ensure products, services in project journey to excellence. Most of the extension project in HLIs in Rwanda are affected by the sub standardized implementation that leads to the close of HLI in the country. The purpose of the study was to establish the effect of quality management frameworks of Total Quality Management, Lean framework, ISO 9001 and Six Sigma on performance of Higher Learning Institution’s extension projects in Rwanda. The study was grounded on Total quality, Crosby’s Theory of Quality and Institutional theory. The study used descriptive survey and correlational research designs. Structured questionnaires and interview guide were used to collect data from 110 participants, selected through stratified, random and purposive sampling, from a target population of 167 stakeholders. The pilot study involved 12 respondents, representing 10% of the sample size. Validity was confirmed through expert evaluation, yielding a content validity index of 0.78 while Reliability was established using the split-half technique, achieving a Cronbach’s alpha coefficient of 0.79. Descriptive and inferential statistics of Correlation and Regression were done at a significance level of 0.05 using SPSS version 30 while thematic content analysis of qualitative data was done for triangulation. The findings for four hypotheses were tested at ?=0.05 level of significance and the results were: Total Quality Management Framework (P=0.000<0.05); Lean Framework (P=0.000<0.05); Six Sigma Framework (P=0.000<0.05) and; ISO 9001 Framework (P=0.000<0.05) have no significant influence on performance of HLI extension projects were rejected. The study concludes that implementing a structured quality management framework significantly enhances the performance of campus extension projects. TQM contributes by fostering continuous improvement, stakeholder engagement, and employee involvement, ensuring quality service delivery. Lean methodologies help minimize inefficiencies and optimize resource utilization, leading to cost-effective project execution. Six Sigma’s emphasis on process control and data-driven decision-making enhances reliability, while ISO 9001 ensures adherence to internationally recognized quality standards, reinforcing institutional credibility and transparency. It is recommended to explore the comparative effectiveness of different quality management frameworks across higher learning institutions and assess the impact of digital transformation on quality management processes. Further research should also investigate the long-term sustainability of these frameworks and their influence on stakeholder satisfaction in institutional projects.
Keywords: {'name': 'Quality Management Frameworks, Lean, Six Sigma, ISO 9001'}
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Twiringiyimana Alexandre
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Amolo Elvis Juma Amolo
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