Business Performance Evaluation using the Balanced Scorecard and Swot Analysis with the Implementation of ERP vMedis at Apotek Greencare
Dendy Akad Buldansyah · Akhmad Yunani · Agus Maolana Hidayat
International Journal of Finance & Banking Studies · 2025 · Vol. 14 / Issue 2 · 177-186
Publication metrics
External links open provider records or DOI searches. Provider counts are not combined. Mendeley readership measures saves, not citations.
Dimensions
Live provider badge. If unavailable, use the Dimensions link above.
Observed 21 Oct 2026, 00:21 UTC
Observed 22 Oct 2026 01:19 UTC
Observed 22 Oct 2026 01:19 UTC
OpenAlex and Mendeley observations refresh on article visits, at most once per 24 hours. Unavailable data is not zero. Google Scholar opens a DOI search.
Citations received by this article, grouped by the year of the citing work. Crossref and OpenAlex lifetime totals remain separate in Publication metrics.
2017–2026 Annual history last updated:
Citations received
OpenAlex · year of the citing work
Hover over a year or focus the chart and use arrow keys to inspect values.
2017–2026 annual-history window. 2026 is year to date. Unknown years have gaps.
View data & coverage
2026 is incomplete. Within a successfully fetched ten-year window, omitted years mean zero. Years beyond a saved observation’s window remain unknown (—). Older citations are excluded, so this chart’s sum may differ from the OpenAlex lifetime total. The date above belongs to this annual history; an unsuccessful refresh keeps the previous observation.
Abstract
This study examines the implementation of the vMedis ERP system at Greencare Pharmacy using Balanced Scorecard (BSC) and SWOT analysis. The research evaluates financial, customer, internal process, and learning perspectives, revealing significant improvements post-implementation. Key findings include a 15% profit margin increase, enhanced customer satisfaction, streamlined inventory management, and improved staff competencies. Statistical analysis using the Wilcoxon Signed-Rank Test confirmed that these improvements across the BSC perspectives were significant (p < 0.05). SWOT analysis highlights internal strengths, such as financial stability and advanced technology adoption, and external opportunities like market growth potential. Challenges include regulatory complexity and high competition. Overall, vMedis demonstrates its effectiveness in enhancing operational efficiency and competitiveness in the healthcare sector.
Keywords: {'name': 'ERP, vMedis, Balanced Scorecard, SWOT, Pharmacy, Operational Efficiency, Healthcare'}
Authors & affiliations
Dendy Akad Buldansyah
Affiliation not supplied
Akhmad Yunani
Affiliation not supplied
Agus Maolana Hidayat
Affiliation not supplied
Deposited references
Supplied references, not a list of publications citing this article.
No reference list supplied.