Framework for competitive intelligence implementation by SMEs: a systematic literature review

Abstract

External environmental changes manifest in erratic economic situations that adversely impact human lives, economies, and SMEs globally. This constitutes a significant global danger to small and medium-sized enterprises (SMEs). Small and medium-sized enterprises significantly contribute to the national gross domestic product. Nevertheless, the majority of SMEs have limitations, particularly in terms of resources. SMEs must embrace CI to forecast and make educated decisions regarding the efficient management of existing, often limited resources. Government assistance, in multiple capacities, is equally essential. Moreover, the implementation of Continuous Improvement (CI) by Small and Medium Enterprises (SMEs) may facilitate nations in attaining the United Nations Sustainable Development Goal 8, which aims for reduced unemployment through sustainable economic growth, employment, and decent work for all. Nonetheless, there exists a paucity of literature regarding CI implementation frameworks that assist SMEs in implementing CI techniques for resource management and the advancement of a sustainable economy. This study seeks to establish a framework for Continuous Improvement (CI) implementation to assist SMEs in adopting CI technologies for resource management and enhancing operational efficiency. A systematic literature review (SRL) methodology is utilised to discern essential elements vital for the implementation of continuous improvement (CI) in small and medium-sized enterprises (SMEs). This study enhances the sparse information on CI in SME contexts by synthesising best practices and significant insights from global literature. It enables SMEs to manoeuvre through economic volatility and assists policymakers in formulating specific actions. The framework ultimately promotes sustainable economic development and enhances the capacity of SMEs to endure external shocks, including IoT and AI analytics, as well as their consequences for business ecosystems.  

Keywords: {'name': 'Competitive intelligence'}, {'name': 'Competitive intelligence implementation'}, {'name': 'economic growth'}, {'name': 'Small Medium Enterprises'}, {'name': 'sustainability'}

Authors & affiliations

Murembiwa Justice Mashau
University of South Africa

Eric Tshilidzi Nenzhelele
University of South Africa

Ntsieni Fitzgerald Ramasimu
University of South Africa

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