Human Capital and Digitalisation in FMCG Supply Chain for Sustainable Operations: A Systematic Literature Review
Dimakatso Hellen Maunye ORCID ↗ · Tshilidzi Eric Nenzhelele ORCID ↗
International Journal of Business Ecosystem & Strategy · 2026 · Vol. 8 / Issue 5 · 86–102
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Observed 21 Oct 2026, 00:14 UTC
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Abstract
The Fast-Moving Consumer Goods (FMCG) business is under pressure to improve operational efficiency and solve sustainability issues in a digital world. Human capital and digitalisation drive productivity, responsiveness, and long-term competitiveness in sustainable operations. However, present research frequently isolate these elements, limiting knowledge of their combined impact. This PRISMA-guided Systematic Literature Review (SLR) examines human capital and digitisation in FMCG supply chains. Current research trends, theme insights, and knowledge gaps are reviewed. Data shows that AI, automation, predictive analytics, and the IoT boost efficiency, supply chain visibility, and decision-making. Adoption and use of these technologies require human capital, including digital skills, organisational learning, and human-machine collaboration. The analysis shows that FMCG contexts in emerging nations have underexplored human capital and digitalisation integration. The findings improve awareness of how human capital and digital capabilities support sustainable operations, and they show FMCG companies must integrate staff development with digital technology adoption. A detailed overview of their interplay and sustainable supply chain management research and practice directions are presented in this operations management paper
Keywords: Human Capital, Digitalisation, Sustainable Operations, Supply Chain Management, FMCG
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Dimakatso Hellen Maunye
University of South Africa (UNISA)
Tshilidzi Eric Nenzhelele
University of South Africa
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