The Role of Work-Life Balance and Safety & Health as Internal Corporate Social Responsibility Practices in Enhancing Job Satisfaction: Evidence from Commercial Banks in Lusaka, Zambia
Mwendalubi Karis Mataa · Samson Mbanje · Rudo Chinomona
International Journal of Business Ecosystem & Strategy · 2026 · Vol. 8 / Issue 4 · 153-162
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Abstract
This paper aims to examine the effects of Internal Corporate Social Responsibility (iCSR) practices on employees' job satisfaction, with specific focus on work-life balance and safety and health within commercial banks in Lusaka. In this paper, it is also aimed to explore the relative role of these iCSR dimensions in shaping job satisfaction in a developing country context where empirical evidence remains limited. We employed a quantitative research design using structured questionnaires administered to employees across 15 commercial banks. A dataset of 205 employees was collected, of which 146 valid responses were analyzed. Data were analyzed using SPSS Version 29, applying descriptive statistics, Cronbach’s alpha, Pearson correlation, and multiple regression analysis. Main findings of the study demonstrate that (i) work–life balance has a strong and statistically significant positive effect on job satisfaction (r = 0.9268, p < 0.001), accounting for 85.9% of the variance and emerging as the most significant predictor; (ii) safety and health shows a positive correlation (r = 0.926), but is not a statistically significant predictor in multivariate analysis, suggesting it functions as a hygiene factor; and finally (iii) iCSR practices can be differentiated into motivational and baseline factors, contributing to theoretical understanding while providing a Sub-Saharan African perspective. The study offers practical implications, indicating that banks should prioritize work-life balance initiatives while maintaining safety and health standards. It also provides guiding knowledge for policymakers and managers seeking to enhance workplace satisfaction and improve iCSR implementation.
Keywords: {'name': 'Internal Corporate Social Responsibility'}, {'name': 'Work-Life Balance'}, {'name': 'Safety and Health'}, {'name': 'Job Satisfaction'}, {'name': 'Zambia Commercial Banks'}
Authors & affiliations
Mwendalubi Karis Mataa
University of Lusaka
Samson Mbanje
Vaal University of Technology
Rudo Chinomona
Vaal University of Technology
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