The Institutional Ecosystem of Public Safety: Stakeholder Governance and Challenges in South Africa's Community Policing Infrastructure

Abstract

This study examines the institutional ecosystem of public safety in South Africa by evaluating collaborative governance between the South African Police Service (SAPS) and Community Policing Forums (CPFs). The study explores how resource constraints, institutional trust deficits, and accountability tensions affect the co-production of public safety, which constitutes a critical form of socio-economic infrastructure for communities and local business environments. Guided by ecosystem governance and co-production perspectives, the study adopted a qualitative research design. Data were collected through semi-structured interviews with SAPS officials, CPF executives, and community and business stakeholders within the Bothaville policing district in the Free State Province. Purposive sampling was employed to recruit 20 information-rich participants with direct experience of public safety governance and community policing initiatives. Data were analysed using reflexive thematic analysis. The findings reveal systemic weaknesses within the local public safety ecosystem. While participants acknowledged the importance of collaborative and proactive approaches to crime prevention, the effectiveness of these arrangements was constrained by severe resource shortages, declining institutional trust, and a misalignment of accountability between police and community stakeholders. The study found that competing interpretations of oversight, authority, and responsibility undermine stakeholder cooperation, information sharing, and the collective capacity to co-produce public safety outcomes. The findings suggest that strengthening public safety ecosystems requires formal mechanisms that promote transparency, accountability, and stakeholder collaboration. CPFs should be strategically supported as platforms for mobilising community participation, facilitating information sharing, coordinating local risk-management initiatives, and strengthening police-community partnerships. This study advances scholarship on collaborative governance by conceptualising public safety as an institutional ecosystem shaped by stakeholder interdependence, trust, accountability, and resource capacity. It contributes to the ecosystem governance and co-production literature by demonstrating how governance failures within stakeholder networks constrain the effective delivery of public safety in resource-constrained emerging-economy contexts.

Keywords: {'name': 'Public Safety Ecosystem'}, {'name': 'Collaborative Governance'}, {'name': 'Institutional Trust'}, {'name': 'Stakeholder Management'}, {'name': 'Co-production'}, {'name': 'Emerging Economies'}

Authors & affiliations

Tinyiku David Ngoveni
University of South Africa

Olaotse John Kole
University of South Africa

Jacob Tseko Mofokeng
University of South Africa

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