The Effect of Brand Trust and Brand Loyalty on Consumer Purchase Intention: The Study in The Smartphone Market
Busra Cecen Saglam · Mehmet Saglam ORCID ↗
International Journal of Research in Business and Social Science · 2016 · Vol. 5 / Issue 5 · 34-43
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Abstract
This research aims to analyze the effect of brand trust and brand loyalty to consumer purchase intentions in the Smartphone market. All the residents of ?stanbul who use mobile phones are the population of the research. Due to the fact that it is very hard to reach all the population, simple sampling method has been used for data collection and 185 participants have been reached. Structural Equation Model has been used to explain the relationship among brand trust, brand loyalty and purchase intentions. SPSS for Windows 17.0 program and AMOS 20 program are used to analyze the data. Results show that both brand trust and brand loyalty have a positive effect on consumer’s purchase intentions. Also it had been determined that brand trust has a positive effect on brand loyalty. Moreover, brand trust has been found as the most effective factor for smartphones brands in the purchase intensions.
Keywords: {'name': 'Brand Loyalty'}, {'name': 'Smart Phones'}
Authors & affiliations
Busra Cecen Saglam
Affiliation not supplied
Mehmet Saglam
Affiliation not supplied
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