International Journal of Research in Business and Social Science

Road traffic accidents are a major, but neglected global public health problem, requiring intensive efforts for effective and sustainable prevention. Of all the systems that people must deal with daily, road transport is the most complex, and the most dangerous. Road safety is an issue of national concern, considering its magnitude, gravity and the consequent negative impacts on the economy, public health and the general welfare of the people in South Africa. Road traffic accidents are a collective responsibility and all major stakeholders need to play their role in road safety and ensure that road users are safe whenever they are on the road. One of the major challenges for road traffic authorities in preventing road traffic accidents in South Africa is the inability of road users to understand and interpret the rules of the road and this contributes to a high rate of fatalities on the road. This qualitative article adopted the non-empirical research design: Systematic review. This study is completely based on the secondary data. A systematic review was done in detail for the collected literature. The key findings indicated that road users do not obey the rules of the road: jaywalking, speeding, driving and walking while impaired contribute to a high rate of fatalities on the road. The findings further indicated that law enforcement officials are not enforcing the law consistently which compromises the road safety project. Based on the findings, the author provided possible recommendations such as providing road safety campaigns throughout the year; capacitating law enforcement officials with resources to prevent road traffic accidents.

The South African Police Service (SAPS) has implemented a shift system in which police officers are scheduled to work for four consecutive days, resulting in a total of 48 hours per week. The implementation of the 12-hour shift pattern has been found to have an adverse effect on police officers. Consequently, this appears to have a detrimental effect on police effectiveness. Studies investigating the effects of the 12-hour shift have revealed that this work schedule significantly influences the reaction time, sleep patterns, and overall health of police officers, thereby impacting their performance. This study aims to provide a qualitative analysis of the effects of the 12-hour shift on police performance at Pretoria Central (SAPS) Police Station in Gauteng Province, South Africa. Data was collected from eight (8) individuals from the SAPS, namely at Pretoria Central Police Station, using semi-structured interviews. The participants have suggested that officials in the SAPS should evaluate the existing shift structure and increase the deployment of police officers at the police station. This would help alleviate the workload of the officers and enhance service delivery.

Despite all the migration policies implemented in South Africa and the world at large, the illicit immigrants continue to suffer in the hands of the host communities. This paper seek to address the challenges and experiences of illegal immigrants in South Africa and the hostility by the host communities. In this qualitative study, linguistic data was collected through the focus group discussions with illicit immigrants from different countries in the African continent as well as the blinded focus group with communities in Limpopo province. The aim of the study was to explore the hostile environment that the illicit immigrants find themselves in while in South Africa and the problem of integration with the host communities. Findings from this study revealed that the illicit immigrants continue to become a problem in the receiving communities, and this is because they are snatching job opportunities for the locals since they do not mind exercising cheap labour, that’s is why there is tension between them and the locals. Most employers prioritise employing illicit immigrants instead of the locals. Furthermore, the participants indicated that the immigrants continue to temper with job security in the host communities. The researcher conducted two focus group discussions, one consisted of illicit immigrants from different African countries like Zimbabwe, the Democratic Republic of Congo, Malawi and Burundi, and the other focus group with the locals as blind group discussion. This is conceptualized as fear or black-on-black hatred which is also famously known as Afrophobia

This qualitative study examined the Self-efficacy perceptions of preservice economics teachers regarding teaching with graphs. Understanding graphs have a major role in future teaching practices however learners find it challenging understanding economics graphs. Using a structured interview of 55 pre-service secondary school teachers, economics self-efficacy items by Bandura self-efficacy framework was used to analyze the data. The study found that student teachers are not confident to teach using graphs but have positive attitude to learn how to plot and interpret graphs. The teaching practices of high school teachers were found to have influenced the low-self-efficacy of most of the participants though they look forward to teaching using graphs. Most participants agreed that plotting, understanding, and interpreting data from graphs as well as presenting information graphically are key skills that all economics teachers and students should master. The research concludes that both high school economics teachers and preservice teachers should be equipped with the necessary skills to understand graph presentation because they both grapple with interpreting and plotting graphs. The research contributes to improving the way graphs are taught because economics teachers must be comfortable with graph presentations. Higher education institutions should increase their effectiveness when teaching introductory economics courses by finding creative ways to help students understand graphical representations of economics content. It is recommended that Teacher Education programs should emphasize the importance of graphs in the teaching of economics and empower student teachers with the necessary skills.

The National Peace Accord, signed by all major political parties in 1991, created various structures through which police accountability could be sought. In 1993, the Interim Constitution of South Africa Act 200 of 1993 formalized the establishment of the Community Police Forum (CPF) at police stations. The SAPS Act 68 of 1995 made a formal provision for a partnership between the police and the community in fulfilling the needs of the community regarding policing. CPF aims to ensure police accountability, transparency, and effectiveness in the community, promoting cooperation between the service and the community in fulfilling the community's needs regarding policing and promoting communication between the police and the community. It was established to maintain a partnership between the police and the communities, to jointly identify priorities and solve problems related to crime, disorder, fear, poor police-community relations and service delivery. Therefore, the police's new vision of policing was introduced by setting up CPF at police stations throughout the country. The implementation of community policing through CPFs has brought to bear the complexity, dynamics, and of social and political relationships at both the provincial and local levels. This paper aims to evaluate the effectiveness of CPF in crime prevention. Both qualitative and quantitative research methods were employed, and data were collected from 40 community members through face-to-face survey interviews. The research revealed that CPF is ineffective in reducing crime due to the lack of resources to support its functioning. The study recommends proper and frequent communication between the police, CPF and the broader community.

Financial literacy (FL) is a crucial skill set that police officers must possess, particularly in managing their funds during their tenure in the police force and as they approach retirement from their service. The extent of an individual's FL will directly impact the extent of their financial planning knowledge and budgeting abilities required as a police officer, commencing from the initial stages of their career. The primary objective of this study is to investigate the level of FL within the police force, with a particular emphasis on the factors of financial knowledge, attitude, and behaviour. The study employed a simple random sampling technique to gather data from a sample of 68 law enforcement employees stationed in Vosman and Klipfointein. The data was acquired through survey questionnaires. The data were descriptively analysed using the Statistical Package for the Social Sciences (SPSS). The results of the study suggest that police officers often possess low to moderate levels of FL. However, there is a positive correlation observed between the variables under investigation. The recommendation proposes that the government should implement ongoing training and short-term interventions focused on FL, with a particular emphasis on tailoring these initiatives to individuals' income levels and lifestyles. This study utilized intervention and transformational learning theory to support law enforcement professionals in enhancing their financial planning both prior to and following their employment, by means of financial education.

This article argues that digitization of services is increasingly becoming an international phenomenon. As a case in point, the South African Post Office by its very nature and as part of the global institution requires a serious conversion from traditional service provision to digital and electronic services provision. This article is based on the study that was conducted in the South African Post Office in the Limpopo and Mpumalanga Province. From the South African Post Office perspective, Limpopo and Mpumalanga Provinces are referred to as North Region. The primary objective of the study was to investigate the implications of digitization on service delivery in the South African Post Office, focusing in the Limpopo and Mpumalanga Provinces (North Region). The study found that service delivery is adversely affected due to non-digitization of postal services. The study recommended interventions that can be employed to improve postal service delivery. The research method employed in the study was of both quantitative and qualitative method. The majority of the respondents strongly agreed that digitization of postal services could improve service delivery and brings more income and service improvement to clients. The article concludes by providing suggestions towards improving service delivery in the South African Post Office by digitizing postal services.

This study aimed to furnish insights into the features and outcomes of positive emotions in the Nkangala district. The reviewed literature indicated that such a topic is under-researched in the Nkangala region. This study employed the affective events theory (AET). The study's research design was both descriptive and correlational and influenced by the positivism paradigm. The sample size of 808 municipal employees was conveniently selected due to not having a sample frame, and other municipal respondents were unwilling to participate in the study. In addition, other managers did not provide researchers with permission letters; hence, the data were collected from four municipalities. The data were collected using a close-ended questionnaire. A validated and reliable scales were analysed in Statistical Package for Social Science (SPSS) version 28. The results showed that autonomy was the highest feature/predictor of positive emotions. In addition, it was determined that positive emotions predicted job satisfaction. This study found that when municipal managers offer their employees autonomy, it yields happy, joyous and proud employees.  Similarly, managers who provide employees with timely feedback and who do not micro-manage employees create a positive working climate. In addition, it is recommended that supervisors and managers should submit their reports/evaluations to their employees in a timely manner and offer constructive feedback. If it is negative, managers should also provide employees with appropriate support to improve their performance. This is vital since job satisfaction is a proxy of productivity or service delivery.

The study examines whether the customer complaints management policy in the Department of Employment and Labour in the Free State province is effectively and efficiently implemented. Skilful and committed policy implementers are required to ensure that policies are implemented successfully. A descriptive qualitative research design was employed in this study using semi-structured online interviews, to gather data from 20 participants who were purposively selected. The major findings of the study reveals that a lack of clarity and accessibility of complaint channels, inadequate training of newly appointed officials in customer complaint management processes, and user-unfriendliness of the complaint processes flow are prohibiting factors of the implementation of the policy. Additionally, there was a lack of effective communication and coordination among both the internal and external stakeholders, and a noticeable absence of consequence management. The study recommend that the Department of Employment and Labour should consider to design a user-friendly customer complaints management processes flow as well as to incorporate customer complaints module during the induction of newly appointed employees.

Within the largely rural OR Tambo District Municipality (ORTDM), a significant number of community members continue to experience victimization annually. Crime continues to be a persistent issue for both individuals and society at large, with no resolution or justice achieved in its wake. The prevalence of crime in society significantly impacts individuals' behavior, residential choices, and decisions regarding their social activities, including the selection of locations and timing. Typically, individuals tend to experience an increase in fear of becoming a victim of crime, rather than a decrease. This article is characterized by its qualitative approach and use non-probability sampling methodologies. The study aimed to investigate the involvement of traditional leaders in safeguarding women, children, and the elderly from being victimized within the ORTDM community, encompassing the local municipalities of KSD, Ingquza Hill, Mhlontlo, Nyandeni, and Port St. Johns. The primary objective of this discussion paper was to ascertain the specific categories of criminal activities occurring within the territories governed by traditional leaders. This study further demonstrates the significance of examining rural crime and uncovers obstacles that hinder crime prevention in the ORDM. Fifty-eight traditional leaders were interviewed as crucial informants and custodians of the customs of different groups. Traditional leaders, research participants, and community members shared accounts of rape and murder during Imbizos. These incidents involved school-going youngsters and older individuals, including those as old as 95 years. A number of individuals in the neighborhood had paralysis, while others were deprived of their retirement benefits. Traditional leaders argue that, despite this circumstance, the criminal justice system does not give priority to the rights of the victims. The findings together indicate that traditional leaders are involved in the creation, implementation, and monitoring of crime prevention strategies. Nevertheless, the absence of financial support from the government hinders the implementation of crime prevention activities within its jurisdiction. The analysis confirms that crime prevention is an enduring objective. Investing in traditional leaders has the potential to enhance the overall societal well-being.