Business Performance Evaluation using the Balanced Scorecard and Swot Analysis with the Implementation of ERP vMedis at Apotek Greencare
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This study examines the implementation of the vMedis ERP system at Greencare Pharmacy using Balanced Scorecard (BSC) and SWOT analysis. The research evaluates financial, customer, internal process, and learning perspectives, revealing significant improvements post-implementation. Key findings include a 15% profit margin increase, enhanced customer satisfaction, streamlined inventory management, and improved staff competencies. Statistical analysis using the Wilcoxon Signed-Rank Test confirmed that these improvements across the BSC perspectives were significant (p < 0.05). SWOT analysis highlights internal strengths, such as financial stability and advanced technology adoption, and external opportunities like market growth potential. Challenges include regulatory complexity and high competition. Overall, vMedis demonstrates its effectiveness in enhancing operational efficiency and competitiveness in the healthcare sector.