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Training and development are globally acclaimed determinants of employee performance and organizational success, particularly for service sectors such as banking. Despite the prominence of T&D in the banking sector, empirical studies attempting to quantify the influence of  training and development on  service quality  have yielded mixed results .This research aims to reconcile these conflicting findings in the literature by redressing the existing knowledge gap and the limited body of literature by examining the effect of Training and Development programs on communication and service assurance as the specific service quality dimensions at Indo-Zambia Bank. The Quantitative study was grounded by a positivism paradigm with a descriptive research design. A cross-sectional survey was undertaken using a structured questionnaire administered to 100 Indo-Zambia Bank employees who were chosen using stratified random sampling. Descriptive and Pearson correlation coefficient using SPSS were conducted to establish the statistically significant relationship between T&D and communication and assurance. Results reflect a statistically significant relationship between the T&D and communication (p < .002) and assurance (p < .001). The most implemented T&D programmes included KYC Training, Induction/Onboarding, Ethics & Confidentiality, Customer Service Excellence, Service Recovery/Complaint Handling, Digital Systems & IT Training, Communication & Interpersonal Skills, and Leadership/Coaching. The study concluded that T&D improves communication (r=.279) and assurance (r=.271). The study concludes that T&D programs at Indo-Zambia Bank significantly and positively influence communication and service assurance. At a policy level, the findings inform regulatory emphasis on continuous professional development as a mechanism for sustaining competitive service standards in Zambia’s financial sector.

This paper aims to examine the effects of Internal Corporate Social Responsibility (iCSR) practices on employees' job satisfaction, with specific focus on work-life balance and safety and health within commercial banks in Lusaka. In this paper, it is also aimed to explore the relative role of these iCSR dimensions in shaping job satisfaction in a developing country context where empirical evidence remains limited. We employed a quantitative research design using structured questionnaires administered to employees across 15 commercial banks. A dataset of 205 employees was collected, of which 146 valid responses were analyzed. Data were analyzed using SPSS Version 29, applying descriptive statistics, Cronbach’s alpha, Pearson correlation, and multiple regression analysis. Main findings of the study demonstrate that (i) work–life balance has a strong and statistically significant positive effect on job satisfaction (r = 0.9268, p < 0.001), accounting for 85.9% of the variance and emerging as the most significant predictor; (ii) safety and health shows a positive correlation (r = 0.926), but is not a statistically significant predictor in multivariate analysis, suggesting it functions as a hygiene factor; and finally (iii) iCSR practices can be differentiated into motivational and baseline factors, contributing to theoretical understanding while providing a Sub-Saharan African perspective. The study offers practical implications, indicating that banks should prioritize work-life balance initiatives while maintaining safety and health standards. It also provides guiding knowledge for policymakers and managers seeking to enhance workplace satisfaction and improve iCSR implementation.

In an era when information is power, the ability to anticipate crime has become more critical than merely responding to it. Effective crime prevention increasingly depends on the strategic adoption of Intelligence-Led Policing (ILP). This study examines the role of ILP as a proactive crime prevention strategy, comparing South Africa with the more established models of the United Kingdom, the United States, and Australia. Grounded in Routine Activity Theory (RAT), this qualitative desktop study draws on fifteen purposively selected academic and policy sources, identified through a documented search and screening process. The findings show that while ILP is well institutionalised in countries with mature policing systems, its implementation in South Africa remains fragmented, constrained by institutional fragmentation, limited analytical capacity, political interference, and resource shortages. Comparative analysis underscores the importance of inter-agency coordination, professionalisation of intelligence units, and context-specific adaptation of ILP principles rather than direct replication of foreign models. The study concludes that strengthening ILP in South Africa requires a unified intelligence framework that integrates community policing, builds institutional capacity, and embeds a culture of intelligence sharing and accountability, and it proposes a research agenda centred on evaluating pilot ILP interventions.

Social media has emerged as a transformative tool in contemporary policing, enabling both crime prevention and crime detection through enhanced community engagement and digital guardianship. This desk research study investigates the utilisation of social media within community police collaboration in South Africa, drawing on Routine Activity Theory and Community Policing Theory as an integrated theoretical framework. Through a systematic review of scholarly literature, policy documents, and official reports, the study examines how social media is conceptualised, identifies documented evidence of effective community police collaboration, and highlights associated opportunities, limitations, and ethical considerations. Findings indicate that social media facilitates the detection of criminal behaviour, deters potential offenders by increasing perceived risks, and strengthens cooperative engagement between citizens and law enforcement. However, unregulated use presents ethical, legal, and operational challenges, underscoring the need for policy-guided, transparent, and accountable practices. The study contributes theoretically by integrating two complementary frameworks to explain crime prevention through detection in digital environments, and practically by providing insights for policymakers and police institutions seeking to leverage social media responsibly.

Relational leadership is a key antecedent of employee attitudes and rewards perceptions. However, empirical evidence linking its specific dimensions to compensation outcomes within South Africa’s context remains limited. Drawing on social exchange and equity theories, this study examines how specific relational leadership dimensions influence compensation perceptions. Data was collected from (N = 122) permanently employed personnel at a South African organisation, using a quantitative, cross-sectional design and validated self-report measures. The data was analysed by using Pearson correlations and multiple regression to predict employee compensation through relational leadership. The ethical component emerged as the most consistent and dominant predictor of employee compensation across all models. The empowering component showed significance in one model, but the dimensions usually linked to RLP, including inclusive, caring, and visionary components, had no statistically significant impact on reward outcomes. These findings highlight a critical distinction between behaviours that foster a supportive climate and those that validate the structural legitimacy of reward systems. The study concluded that in socio-economically complex environments like South Africa, employees prioritise ethical governance and fairness over interpersonal warmth when evaluating compensation. Consequently, organisations should prioritise ethical decision-making and transparent accountability in LDPs to enhance satisfaction and perceived equity.

This study investigated the effects of internal Corporate Social Responsibility (iCSR) practices on employee job satisfaction among commercial banks in Lusaka, Zambia. The research examined two key dimensions of iCSR: education & training, and pay & benefits. The investigation was motivated by the need to understand how specific iCSR practices influence employee satisfaction in the Zambian banking context, where limited empirical research has been conducted despite the growing importance of human capital management in competitive banking environments. The study employed a descriptive research design utilizing a quantitative research approach. The study was grounded in the positivist research paradigm. Data was collected from 146 employees across 15 commercial banks operating in Lusaka through digital self-administered structured questionnaires, representing a 71.2% response rate from the target sample of 205 respondents. Stratified sampling technique was employed to ensure representative selection across management levels (senior, middle, and lower management). Data analysis was conducted using SPSS Version 29.0, employing descriptive statistics (frequencies, means, standard deviations), Pearson correlation analysis, and multiple regression analysis. Statistical significance was determined at p < 0.05 level. The study revealed exceptionally strong positive relationships between pay & benefits and education & training iCSR dimensions and job satisfaction.  Pay and Benefits had a variance of (r = 0.9271, 85.96%. Education and Training demonstrated strong effects (r = 0.8935, 79.84% variance. A conceptual framework was developed that successfully integrated the two iCRS dimensions and their relationship with job satisfaction

Blended learning has emerged as a transformative approach in higher education, yet for many lecturers, the rapid integration of digital tools has created more challenges than opportunities. This study aimed to critically evaluate how lecturers at a University of Technology perceive and integrate digital tools and teaching strategies within blended learning environments, addressing a gap in the literature on lecturer-centred, contextually grounded perspectives in South African Universities of Technology. Adopting a qualitative research approach within an interpretivist paradigm, the study employed a case study design, involving twelve purposively sampled lecturers who actively engage with blended learning. Data were collected through semi-structured interviews and analysed using thematic analysis, ensuring rich, context-sensitive insights. The findings revealed a spectrum of practices: some lecturers primarily used digital tools for content delivery, while others employed innovative, student-centred strategies aligned with TPACK and Community of Inquiry frameworks, demonstrating enhanced cognitive, social, and teaching presence. Institutional factors, including professional development, infrastructure, and peer support, were found to significantly influence pedagogical decision-making. The study contributes to the understanding of blended learning in South African higher education by highlighting the interplay between lecturer agency, pedagogical reasoning, and institutional support, and it recommends targeted professional development, strategic infrastructural support, and the promotion of collaborative communities of practice to enhance effective blended teaching.

This study sought to investigate how conversation in teaching and learning improves communication competence among Grade 9 learners, specifically in Technology sessions. A qualitative research design was utilised, informed by social constructivist theory. Six Technology educators were intentionally selected from three public secondary schools in the Tshwane South District. Data were gathered via semi-structured interviews and classroom observations, subsequently transcribed, categorised, and analysed thematically. The research indicated that students participated more vigorously in classroom discussions when their input was regarded as significant. Notwithstanding obstacles including overcrowded classrooms and elevated noise levels, educators' implementation of dialogue and questioning techniques fostered reflection, elucidated comprehension, and enhanced communicative proficiency. Students also encountered heightened satisfaction and engagement as their conceptual comprehension intensified. Educators must prioritise discussion in lesson preparation and provide activities that promote significant learner interactions. Moreover, fostering a supportive and secure classroom atmosphere is essential to promote students' confidence in engaging in conversations. This study enhances the comprehension of dialogue's practical application in Technology education, emphasising its significance in cultivating learners' communication skills and providing insights for educators aiming to improve interactive and reflective learning methodologies.

This study seeks to evaluate the efficacy of storage in the South African automobile industry, pinpointing difficulties and prospective methods for enhancement. It aims to ascertain how effective warehousing might aid in surmounting logistical challenges and enhancing overall supply chain performance. A qualitative study methodology was utilised to investigate the influence of storage on the automobile industry in South Africa. Exploratory and descriptive research designs were employed to fulfil the research objectives. The target group comprised supply chain specialists from specific automotive manufacturers in Gauteng Province. A purposive sampling method was employed, and data were gathered via structured interviews with 15 individuals. The data were examined via ATLAS.ti Qualitative Data Analysis Software (QDAS), resulting in the identification of principal themes and sub-themes. The research indicated that warehousing is crucial in mitigating obstacles encountered by the South African automotive sector, such as unreliable rail transit, restricted capacity, and elevated port expenses. The incorporation of automation, digital technology, and Industry 4.0 concepts could markedly improve warehousing efficiency. Essential recommendations for enhancing warehousing efficiency encompass the implementation of automated technologies, adherence to circular economy principles, and investment in quality management best practices. The results offer practical suggestions for automobile manufacturers and supply chain experts to enhance warehouse operations. By adopting innovative technologies and optimal processes, organisations may tackle current difficulties, lower operating expenses, and secure a competitive advantage in the South African market. The research underscores the necessity of synchronising warehouse strategies with overarching trends in digital transformation and sustainability. This study enhances the existing knowledge on warehousing in the automotive industry, specifically in the South African setting. It offers distinctive perspectives on how technical advancements and industry trends can enhance warehousing operations and assist the sector in addressing region-specific difficulties. The study emphasises the significance of a comprehensive strategy in warehousing, incorporating automation, digital technology, and sustainability principles.