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There is a disconnect between corporate communication and employee engagement which often leads to poor organizational culture and ultimately poor performance. Therefore, the study aims to address this phenomenon and connect corporate communication to employee engagement for organisational success. Organizations are aware of the indisputable connection between their success and employee engagement in the current competitive environment. With a qualitative method using an interpretivism research paradigm, this study explores how corporate communication at Bakoena Services Pty Ltd. promotes employee engagement. Senior, middle, and junior staff members provide detailed perspectives. The study used semi-structured interviews to investigate how employees feel about the channels of communication that are currently in place, as well as how effective they are perceived to be and how they affect engagement. It also looked at tactics and planned communication enhancements that Bakoena Services Pty Ltd. might use to encourage employee engagement. This study added to our knowledge of the complex interplay within a particular organizational setting between corporate communication and employee engagement as well as made contributions theoretically to the stakeholder theory which underpinned the study. The conclusions provided Bakoena Services Pty Ltd. with insightful information about modifying its communication strategies to foster a workforce that is more engaged, content, and eventually more productive. The study's findings give suggestions for enhancement as well as insight into the role of corporate communication in promoting employee engagement at Bakoena Services Pty Ltd. The study's main recommendation is to strengthen the role of human resources, which is crucial in addition to communication reform. The study also concludes that human resource staff members ought to be equipped with the knowledge and skills necessary for success in communication, engagement strategies, feedback management, and leadership development.

The purpose of this study is to explore the concept of change management, and employee engagement as a possible organisational turnaround strategy. This is owing to Organisations exist to deliver their strategic goal and objectives, this would amongst others ensure both technical and tactical strategical success. When organisations strategy is in shape there is a high rate of employee retention and recruitment of the best talent in the market. However, the organisations always faces a conundrum of having to tap in their organisational turnaround strategy which in most cases is marred with resistance from the employees. This study seeks to establish the extent to which change management and employee engagement can be adopted as key organisational turnaround strategy. The study adopts an interpretive qualitative design, and thematic analysis to organize dataset into relevant themes. Study recommends employer consultation and employee participation, facilitation, negotiation and agreement, and manipulation and coercion as a blended approach to effective organizational turnaround strategy. The value of the study is how a simultaneous use of change management and employee engagement can be used by global organizations for effective turnaround strategies.

The contributions of entrepreneurs to wellbeing have been recognised in both industrialised and non-industrialised nations for engaging in solving socio-economic issues. In both economies, financial knowledge seems to be a significant instrument for assisting entrepreneurs, especially women, and other latent entrepreneurs to attain access to finance and reinforce money management skills. However, there is a lack of commitment to understand challenges affecting women’s economic activities. The purpose of this paper is to analyse the impact of financial knowledge on the economic empowerment of women entrepreneurs in KwaZulu-Natal, South Africa. This study utilised a quantitative research design rooted in positivism philosophy. The study focused on surveying 500 women entrepreneurs including refugees and migrants, ultimately receiving responses from 400 participants. Respondents were selected using convenience quota sampling technique who are operating in the Durban Metropolitan areas. A Likert Scale model has been used in the quantitative questions and respondents had to select answers to the close-ended questions. With the help of 10% of the participants who served as pilot respondents and research professionals in the area of entrepreneurship, the instrument was updated and modified. Statistical Package for the Social Sciences (SPSS) version 26.0 was used to cross-check, clean, code, and analyze data collected from the target population. The findings show that entrepreneurial activities empower women economically, poor business skills such as insufficient financial literacy skills, access to finance, education and training hinder their economic development. Recognising the valuable contribution of women entrepreneurs to socioeconomic growth, it is essential to implement policies that promote financial literacy among female business owners. This contributes to the sustainability of women-led small and medium-sized enterprises, enhances their empowerment, and promotes economic growth.

This paper examines the challenges facing the provision of low-cost housing conundrum, with specific reference to the Eastern Cape Province. The paper will further explore policy alternatives to the idea of low-cost housing scheme delivery over time with a view to improving delivery of low-cost housing inquest for integrated sustainable communities in the province. Against the above stated background, the aim of this paper is to investigate challenges facing the provision of low-cost housing on the people of Eastern Cape Province.  The guiding research question of this paper is: what is the efficacy way of implementing integrated low-cost housing strategy in addressing the problem of affordable housing shortage for the poor in the Province through the Integrated Human Settlement Plan? This papers setting is in the Eastern Cape Province, South Africa. A mixed method approach is employed to explore and describe the complexities at play in the policy tensions conundrum in the Eastern Cape Province. The findings of this paper suggest that the goal and vision of Integrated Human Settlement Plan should be consistently communicated in clear simple terms to all affected, especially the rural poor communities as they are most affected by the provision of low-cost housing provision. This article contributes to the scholarship of Public Administration and Development Management of resources surrounding the ongoing debate on the implementation of Integrated Human Settlement programme’s and government interventions that are targeted at low income and poor communities in South Africa with regard to transformation, development and policy implementation. The main argument of this paper is that with an adequate policy execution of the government’s development agenda we can improve service delivery as well as integrated human settlement that brings human dignity to the province of the Eastern Cape.

Small and Medium Enterprises (SMEs) in South Africa previously faced challenges due to limited resources, restricted access to technology, and the need to constantly adapt to a dynamic business environment. The introduction of Generative Artificial Intelligence (AI) emerged as a potential solution to these issues, promising to enhance operational efficiency and strategic decision-making. As a representative of developing economies, South Africa experienced a growing interest in AI technologies. This study was conducted to explore the impact of generative AI on SME productivity in South Africa, an area which had been underexplored. Employing a qualitative methodology, the study evaluated the current state and implications of generative AI in South African SMEs. It involved in-depth interviews to gather perceptions, experiences, challenges, and benefits from SME owners and managers regarding the adoption of generative AI technologies. The findings analysed via R Statistical Software revealed significant insights into the specific areas where generative AI substantially impacted SME productivity. It also identified the challenges and opportunities associated with the adoption of generative AI by SMEs, as well as the potential long-term implications. Key findings included notable improvements in data-driven decision-making, operational efficiencies, and market expansion strategies. However, the study also highlighted barriers such as the lack of technical expertise, initial setup costs, and concerns over data security. Overall, the impact of generative AI on SMEs in South Africa was found to be predominantly positive, paving the way for further technological advancements and adoption in the sector.

In the ever-changing realm of retail banking, it is essential for banks to grasp the elements that affect customer decisions to stay ahead in the competition. This study delves into customer preferences when selecting a bank, focusing specifically on Absa Bank in South Africa. By utilizing a case study approach, the research delves into the factors that influence customer behavior in the retail banking industry. Referencing the consumer decision model, the study investigates various stages such as problem recognition, information search, evaluation of options, purchase decision, and post-purchase assessment. Factors such as security, convenience, assurance, accessibility, and responsiveness are pinpointed as crucial aspects in bank selection. The study employs quantitative research techniques, conducting surveys with Absa Bank customers to dissect their preferences. Findings suggest that transaction fees, corporate image, bank coverage, and size play a significant role in influencing customer decisions. The study emphasizes the importance of addressing these customer-identified factors to deter customer attrition. Recommendations include conducting regular surveys to keep abreast of changing customer preferences and maintaining a competitive edge. The research offered valuable insights that can guide strategic decision-making and marketing efforts in the retail banking sector.

Zimbabwe’s Small to medium enterprises (SMEs) face worsening performance and growth-related challenges attributable to failure by owner managers to embrace Strategic Financial Management (SFM) practices capable of promoting business growth and performance. SMEs became the main contributor to the gross domestic product following the collapse of the economy due to the government’s agrarian reform of 2000. Using the quantitative design, the study investigated SFM practices by SMEs towards developing a SFM framework for Zimbabwe’s SMEs. The study revealed that SMEs lacked a conceptual framework that ensures growth despite having a clear focus and vision. Drawing from empirical data and critical review of relevant theories, the study developed a strategic financial management framework for SMEs in Zimbabwe. The framework has relevance for SMEs in Zimbabwe and other neighboring countries as they promote SMEs growth and performance.

The objective of this study was to evaluate how measures taken to prevent fraud impact the Profitability of insurance companies operating in South Africa. The study adopted a descriptive research approach and surveyed a sample of 70 licensed insurance companies in the country. Primary sources of data were obtained by engaging claims managers in each of the firms, and descriptive and inferential statistics were used to analyse the data. The results of the study revealed that fraud mitigation measures significantly affect the Profitability of insurance companies in South Africa. The implementation of fraud prevention, detection, and response measures had a positive impact on the Profitability of these firms. Based on the findings, the study recommends that the Insurance Regulatory Authority establish regulations that mandate all insurance providers to collect and report statistics on fraud. Insurance firms should provide their employees with comprehensive training on fraud management and implement strict penalties and disciplinary measures for employees involved in fraudulent activities, as they can undermine the effectiveness of the fraud mitigation process.

Refugee women entrepreneurship has been played a crucial role in economic development and poverty alleviation in both sending and receiving countries. Although their contribution to socioeconomic development in South Africa, they face various challenges including proper identity documents from the Department of Home Affairs, financial resources, and services to enter the labor market in SA. The purpose of this study is to explore the entrepreneurial skills of DR Congolese refugee women in Durban. This study used qualitative research methodology including both explanatory and descriptive theories during data collection. The study used in-depth interviews and questionnaires where ten Congolese refugee women informal traders between the age of 24 and 41 years were selected through snowball techniques from Congolese community in Durban. The results revealed that entrepreneurial activity has been considered as an approach of empowering refugee women and poverty alleviation in their receiving countries. The findings show that refugees are the most unlikely entrepreneurs as they lacked the resources to launch a new enterprise with no history of credit and lack of assets or security to bank loan. The study revealed the needs of UNHCR, NGOs and government’s support in terms of sponsoring refugees’ projects, especially business training and appropriate identity documents from the department of Home Affairs. The economic contributions of female refugee entrepreneurs from the Congo in South Africa could be substantial if supported by gender-responsive policies and the provision of formal identification documents, along with access to business training opportunities. This would enhance their well-being and contribute to the economic growth of Durban.

Service delivery in cities is facing challenges related to high demand service delivery demand as a result of rural-urban migration patterns. This is the flow of people from rural areas to cities looking for better opportunities in relation to jobs and education. Thus, there is high demand for services in cites. The study seeks to assess whether there is high service delivery in cities because of rural-urban migration patterns. The study adopts a quantitative approach with the sample comprising 350 respondents, purposively selected through non- probability sampling, and required to complete a 5-point Likert scale questionnaire. The researcher assisted in terms of questionnaire administration. The completed questionnaire provided the quantitative data for statistical analysis, using SPSS version 28.0. Study findings indicate that, among other factors, problems related to illegal water connection, pit latrine, high electricity demand in urban areas which indicates more demand. The findings suggest a need for urban planning to harness the good aspects of rural- urban migration, providing key pointers for sustainable growth in local government, as well as to address the high urban crime rate, unemployment, delays in hospitals. This study activates proactive urban planning and community involvement through public participation channels and the need for urban municipalities to create bi-laws that will proactively dela with rural to urban migration.

Small, Medium and Micro Enterprises (SMMEs) are crucial to South Africa's economy, significantly contributing to job creation and innovation. However, they face challenges such as limited access to finance, skills shortages, and difficulties in adopting emerging technologies, which hinder their growth and sustainability. This study aims to explore the role of innovative entrepreneurship and technology in enhancing SMME performance. Through a systematic literature review and thematic analysis, the research identifies twelve key themes that underscore how innovative entrepreneurship can drive adaptability, improve operational efficiency, and facilitate market access. Findings indicate that innovative business models and practices are essential for SMMEs to overcome financial and operational barriers, enabling them to respond effectively to market demands. The study recommends that the South African government and private sector collaborate to enhance financial accessibility, develop targeted training programmes, and improve infrastructure. By fostering a supportive environment for innovative entrepreneurship, SMMEs can leverage emerging technologies more effectively, ultimately driving economic growth and social development in the country.

The Internet of Things (IoT) offers dual dimensions of affordance for educational resources management (ERM), particularly in a Comprehensive open distance e-learning institution in South Africa. The affordance of IoT for educational resources management is not well articulated in a CODEL institution. The study aimed to establish the role of IoT in the administration and management of educational resources. Technology affordance theory is used to establish the role, perceptions, and causality of IoT affordance in ERM. The research opted for the qualitative approach to establish the role and causality of the IoT affordance of ERM. The study found that the CODEL institution is IoT-driven when handling ERM. The main contribution relates to two propositions such as South African higher education institutions, including the CODEL institution, require the articulation and realignment of an IoT-driven business enterprise system for the implementation of OER in tuition; and in an IoT-driven context such as CODEL, where OER are implemented, there is a motive for academics and institutions to develop an Artificial Intelligence or interactive robot for creating and locating OER. It suggests that CODEL should realign its business enterprise system with IoT-driven infrastructure and adopt artificial intelligence practices for OER advancement. Future research should investigate the availability of IoT in all South African higher education institutions.

Efficient internal branding is essential for aligning employees with an organization's ideals, especially in service industries such as banking. This study examines the influence of employee engagement on the efficacy of internal branding activities in commercial banks located in Urban Masvingo, with the objective of understanding the impact of these initiatives on staff commitment and service quality. A quantitative survey design was utilised, focussing on management-level employees, shop floor personnel, and customers from certain banks, employing stratified random sampling to guarantee a varied participant pool. The results demonstrate that although the majority of internal branding efforts focus on frontline employees, there is a significant deficiency in engagement among shop floor personnel. The lack of established recognition procedures and allocated funding for internal branding undermines effectiveness. Strong managerial support and employee participation in branding activities were recognised as essential factors for improving engagement and alignment with brand values. To enhance internal branding, banks must to conduct frequent evaluations of employee engagement, incorporate branding into HR operations, establish formal recognition systems, and promote the co-creation of branding initiatives. These measures will foster a unified organisational culture and enhance service performance, hence augmenting brand equity in a competitive marketplace. This report provides actionable ideas for banks to enhance employee involvement in internal branding and sustain a competitive advantage in a fluctuating market..

High unemployment levels means that graduates are now encouraged to consider entrepreneurship as a career, and it is necessary to understand how entrepreneurship education influences their career choices. We investigated the relationship between entrepreneurial education and entrepreneurial intentions of business management students at selected Universities of Technology (UoT) in KwaZulu-Natal, South Africa.  We used quantitative research questionnaire to survey the entrepreneurial intentions and skills of students of 224 students enrolled in business courses and had completed a module in entrepreneurship at undergraduate level. Regression analysis of entrepreneurial education variables and entrepreneurial intention was conducted. The findings of this study indicated that Entrepreneurial intention is positively affected by entrepreneurial skills, creativity, leadership, and business experience but negatively by financial knowledge. These results show that while higher levels of financial knowledge have a negative impact on entrepreneurial intention of business students. Therefore, the university curriculum must cultivate traits like resourcefulness, leadership, and ambition which encourages beneficial outcomes of entrepreneurial intention amongst students.

Girls and women continue to suffer at the hands of patriarchal society that excludes them in family resource allocation. The primary objective of this paper is to examine the challenge that leads to the exclusion of family resource allocation in the form of educational resources for African girls and women. This paper adopts a self-study research approach, which is undergirded by interpretivism philosophical methodology. Intersectional feminism offers a lens for questioning the domination and supremacy of patriarchal society that perpetuates girls’ and women’s vulnerability in the acquisition of family resources in this age. We then discuss how girls and women lead lives marred by hunger, poverty, and inequality. Furthermore, we discuss gender violence and inequality, girl commodification, lessons from matriarchal and patriarchal polities, and gender discrimination at the workplace. We recommend that gender stereotypes and discrimination be eliminated in all social settings; and that at family, society and workplace levels. Finally, that educational institution should reconstruct curricula that should purposively interrogate girls and women's gender stereotyping and discrimination, GBV and other gender issues.

The effectiveness of web-based learning has garnered significant attention in the global educational landscape, with numerous studies providing invaluable insights to transform education through technology. These research endeavors have generated theoretical frameworks that underpin the implementation and utilization of technology for educational enhancement. However, despite the remarkable contributions of these studies, concerns persist regarding the adept management of web-based Learning Management Systems (LMS). Hence, this paper addresses this critical concern by conducting an analysis of LMS management at a South African University of Technology. Utilising a mixed-methods approach, this study combines qualitative interviews with lecturers and quantitative analysis involving students to comprehensively assess the management of web-based LMS. By triangulating these diverse data sources, this research offers a holistic perspective on LMS management, thereby enriching the understanding of this multifaceted field. The findings of this study indicate that the University of Technology has made significant strides in adopting and implementing web-based learning technologies via Think Learn Zone (TLZ) Moodle platform. However, certain challenges were identified. Notably, inconsistencies in lecturer training, concerns about accessibility, and the demand for enhanced technical support for students. Moreover, the study highlights that while the LMS serves as a pivotal tool for disseminating educational content, its effectiveness hinges on the synergy between administrative decisions and faculty practices.

Management's primary responsibilities encompass cultivating a more satisfying work environment for employees and synchronising employee motivation with organisational goals. These interconnected responsibilities are essential for organisational performance and employee welfare. This study utilised Pick n Pay Pine Crest Mall in Pinetown as a case study to investigate the impact of employee motivation on productivity and efficiency, as well as to discover the existing techniques employed by Pick n Pay to enhance employee motivation for enhanced productivity and efficiency. The study employed a qualitative methodology with an exploratory research design, utilising a non-probability quota sampling strategy to pick eleven respondents from a population of 144 employees. Open-ended interview questions were employed, and the data were analysed utilising NVivo 11 software. The results indicated that Pick n Pay management incentivises employees by providing efficient tools, fostering a conducive work environment, and offering monetary rewards or awards. The survey also identified shortcomings, including insufficient team-building activities, inadequate communication among staff, and discontent with existing compensation. To improve performance and cultivate a productive staff, it was advised that management revamp motivational strategies, prioritising respect, acknowledgement, and enhanced information distribution. Suggestions for improving staff enthusiasm, productivity, and efficiency at Pick n Pay Pine Crest Mall encompass improved feedback and communication, a clear career progression, extensive training programs, investment in team development, and the provision of competitive remuneration.

The purpose of the study was to explore challenges experienced by school mangers in their role to implement the national school nutrition programme in schools of the Harry Gwala District, in KwaZulu-Natal. This article is extracted from a Ph.D. thesis in which a qualitative research design was used with sample of school managers who participate in the school nutrition programme. Data was gathered through individual interviews and document analysis. The findings indicated that school managers experienced challenges in the implementation of the programme such as compliance of Service Providers with delivery regulation, delayed payments of Service Providers, insufficient and poor food stuff supplied by Service Providers. However, on the other hand, nutrition programme benefited learners from poor background, reduced learner absenteeism and increased school enrolment. This posed a challenge to school managers as indicated in Maslow’s theory in the hierarchy of needs that provision should be made for meals at schools if they do not receive an adequate nutrition at home. On the basis of the findings, the following challenges were faced by school management: poor infrastructural development, insufficient time allocated to feeding, communication breakdown between NSNP educators and Service Providers, none payment of Service Providers on time.

In an incisive analysis of the marketing mix's impact on small retail businesses in Durban's Central Business District (CBD), this study scrutinizes the extended 7Ps framework: product, price, place, promotion, process, people and physical evidence. Utilizing a quantitative methodology, data from 217 owner-managers, captured via a 5-point Likert scale, were analysed through ANOVA and Tukey's HSD tests, unearthing deep insights. The findings disrupt conventional marketing paradigms, revealing that an intense focus on product attributes does not correlate with enhanced performance. Small businesses that maintained competitive, yet balanced pricing mechanisms outstripped are those that engages in fierce price wars, underscoring the dangers of excessive price reductions. Strategic promotional activities and well-considered choice locations were pivotal, whereas overemphasis on physical evidence and internal processes proved detrimental. The study results advocate for a balanced, strategic approach to the marketing mix, urging small businesses to rethink traditional priorities. This study offers crucial guidance for business owners seeking to optimize performance and calls for targeted policy measures to support the retail sector’s growth and sustainability.

This study advances research and practice related to adopting artificial intelligence (AI) in the context of South Africa (SA). The study evaluated AI adoption by South African manufacturing Small and Medium Enterprises (SMEs); established the challenges faced by manufacturing SMEs in adopting AI; and developed a framework for adopting AI for manufacturing SMEs’ growth and survival. The study adopted a systematic literature review approach. Articles from Scopus and Google scholar databases, ranging from the years 2018 to 2024, were used. Of the 206 articles found, 54 were shortlisted. The systematic review analysis was performed using the PRISMA framework. The results identified AI adoption by South African manufacturing SMEs is low, limiting their innovation and productivity. The results also show, despite the numerous benefits AI adoption can offer manufacturing SMEs in the country, a major constraint is the lack of a framework to enhance adoption and implementation. Hence, this study was conducted to develop a framework to improve AI adoption by South African manufacturing SMEs. The findings contribute to the body of knowledge and provide new insights to manufacturing SME owners/managers, policymakers and practitioners into AI adoption to enhance manufacturing SMEs’ ability to compete on the global stage.