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Promoting inclusion requires acknowledging and tackling many aspects and overcoming obstacles and disparities that hinder equitable access to opportunities, resources, and services. It is worth mentioning that the hierarchical method of creating policies and providing services in urban areas frequently neglects to consider the varied requirements and viewpoints of different communities. Therefore, it is necessary to further investigate approaches to policymaking and service delivery that take into account the different needs and perspectives of the community. This article examines the City of Johannesburg as a case study to investigate a collaborative approach for municipal governments to enhance inclusion in urban areas. Using a qualitative research design, this study gathers data by analysing documents and reviewing existing literature. The data are examined using the process of content analysis. The report reveals that coproduction approaches enhance inclusivity in the City of Johannesburg by fostering collaboration opportunities between local governments and communities. It illustrates that when individuals participate in the formulation of policies and the provision of services, local governments may more effectively access the many needs and viewpoints of the community and develop policies and services that are more efficient and inclusive. The report also emphasises the difficulties linked to the implementation of a coproduction strategy and suggests the need to enhance capabilities and establish trust and communication among stakeholders.

Over the past decades there has been a remarkable paradigm shift in Public Administration. Traditional Public Administration was in dire need for a change of a New Public Administration (NPA) approach in the 1980s. From early 2000s, the NPA began to be subjected to heavy criticism, which influenced public administration to take complete control of different reforms and approaches regardless of their diversity, complexity, hybrid and contradictory situations rather than offering the perfect approach and reform to the public sector. The New Public Management (NPM) and Post-New Public Management (Post-NPM) paradigms emerged in times whereby the NPA was already experiencing a massive deconstruction and reconfiguration of the public sector management. To scan and understand the remarkable paradigm shift in the field and practice of public administration, this study applies both NPM and Post-NMP to examine different views, principles, values and norms, and reform proposals for South African Public Administration. Methodologically, this study used qualitative research methods with the aid of secondary data to evaluate both the NPM and post-NPM paradigms, criticisms, arguments, challenges, and changes in public policy implementations. Recommendations are provided based on the existing challenges confronting the current public administration in South Africa. This study contributes to literature, new policy proposals and research within public administration.