Explore publications.

Public sector institutions are often characterised by service delivery delays, time management challenges, paper-based activities, and limited application of digital technologies. Digital transformation has become a crucial tool for enhancing institutional efficacy for the purposes of achieving set goals and objectives, and ultimately improved service delivery. This article explores the significance of digital transformation in enhancing institutional efficacy in public sector institutions. The Department of Home Affairs, Vhembe District served as a reference. Structured questionnaires were used to gather data from 120 officials of the Department of Home Affairs using a quantitative research method. The findings indicate that digital transformation improves service quality and speed, supports informed decision-making, enhances collaboration and communication and increases administrative efficiency and accuracy. The article highlights digital transformation as a strategic enabler of institutional performance that promotes responsive, accountable and citizen centred government. The study recommends strengthening digital infrastructure, investing in continuous staff training, integrating communication platforms and promoting citizen centred digital services.

This essay elucidates the challenges of public sector innovation in Somalia and proposes potential solutions. It synthesises documentary research with four succinct case studies to discern the policy and organisational barriers that predominantly hinder experimentation, scaling, and institutionalisation of improved methodologies. At the policy level, restrictive fiscal constraints, inflexible public financial management and procurement processes, along with inadequate data and platform governance, limit the capacity for experimentation and expansion. At the organisational level, deficiencies in capabilities, cultures dominated by compliance, inadequate portfolio management, and fragmented coordination across central, line, and federal member states hinder iteration and spread. The overarching fragility, insecurity, and climate disturbances in Somalia amplify the perceived consequences of failure, hence intensifying risk aversion. The article presents a Somalia-specific, multi-tiered barrier model consistent with OECD/OPSI principles and the GovTech modernisation agenda, and suggests practical enabling mechanisms: a pre-approved experimentation period within public financial management regulations, guidance for procurement aimed at innovation, pathways to scalability through national payment and identification systems, and focused capacity development linked to civil service remuneration and grading reform. The assertion is clear: absent safeguarded fiscal and procedural environments for regulated risk-taking and a measured yet rigorous expansion of organisational innovation capacities, Somalia's potential digital and institutional changes will fail to achieve their intended outcomes.