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Public sector institutions are often characterised by service delivery delays, time management challenges, paper-based activities, and limited application of digital technologies. Digital transformation has become a crucial tool for enhancing institutional efficacy for the purposes of achieving set goals and objectives, and ultimately improved service delivery. This article explores the significance of digital transformation in enhancing institutional efficacy in public sector institutions. The Department of Home Affairs, Vhembe District served as a reference. Structured questionnaires were used to gather data from 120 officials of the Department of Home Affairs using a quantitative research method. The findings indicate that digital transformation improves service quality and speed, supports informed decision-making, enhances collaboration and communication and increases administrative efficiency and accuracy. The article highlights digital transformation as a strategic enabler of institutional performance that promotes responsive, accountable and citizen centred government. The study recommends strengthening digital infrastructure, investing in continuous staff training, integrating communication platforms and promoting citizen centred digital services.

Electronic public participation (EPP) is becoming more popular to enhance traditional public engagement and promote equitable municipal planning. But the degree to which digital engagement provides significant public impact in South Africa’s Integrated Development Planning (IDP) process is not well recognised. This study looks into EPP practices, application challenges, and potential for improving digital engagement in three metropolitan municipalities: Cape Town, Ekurhuleni, and Nelson Mandela Bay. A mixed-methods, multiple-case research design was used. Data were obtained from 588 participants, who included municipal officials, ward councillors, ward committee members, and residents, with 260 formal and 250 informal settlement populations. Quantitative data from local residents were evaluated using descriptive statistics and Pearson’s chi-square tests, whilst interviews and open-ended questions were thematically analysed using Dedoose and combined during interpretation. The findings show that EPP is entrenched unequally across local municipalities and IDP phases. The City of Cape Town and Nelson Mandela Bay made better use of online and blended engagement, whilst Ekurhuleni leaned more mainly on traditional meeting procedures. Across municipalities, digital engagement was focused on information exchange, consultation, analysis, and project-related phases, with less integration into strategic planning, approval, execution, and monitoring. Digital disparity, inadequate institutional capacity, and ineffective feedback systems all hampered meaningful involvement. The evidence, as explained using Arnstein’s Ladder, Smart Governance Theory, and Collaborative Governance Theory, reveals that online access has increased faster than citizen control. As such, this research offers a holistic EPP implementation framework which combines digital and in-person interaction throughout the IDP process, backed up by equitable access, institutional cooperation, feedback, accountability, and joint decision-making avenues. The framework also emphasises the opportunity of EPP to improve stakeholder collaboration and the larger municipal economic landscape.

The global rise of Artificial Intelligence (AI) and Information and Communication Technology (ICT) has positioned digital transformation as a key strategy for improving efficiency, transparency, and responsiveness in public service delivery. In South Africa, however, persistent service delivery protests, limited institutional capacity, and resource constraints continue to undermine effective governance, raising critical questions about the readiness and effectiveness of AI and ICT adoption in the public sector. This paper, therefore, examines the impact of AI and ICT on public service transformation in South Africa, with a focus on their potential to improve service delivery and the barriers limiting their effective implementation. Methodologically, the paper adopts a qualitative research approach based on secondary data, drawing on peer-reviewed literature, government reports, and relevant case studies on digital transformation in public administration. Through thematic synthesis, the paper analyses patterns of adoption, impact, and implementation challenges across key public service domains. The findings reveal that AI and ICT have contributed to improved e-government services, enhanced administrative efficiency, and greater transparency in selected areas of public service delivery. However, these benefits remain uneven and fragmented due to persistent challenges, including inadequate infrastructure, limited financial and human resources, resistance to change, regulatory constraints, low levels of digital literacy, and outdated legacy systems. These barriers collectively slow down system-wide digital transformation and limit the scalability of technological innovations. The paper contributes by providing a consolidated and updated synthesis of fragmented evidence on AI and ICT adoption in South Africa’s public sector, offering a clearer understanding of both progress and persistent structural constraints. It further indicates that digital transformation is not solely a technological issue but also an institutional and governance challenge. The paper recommends prioritised investment in modern ICT infrastructure, strengthened digital skills development for public servants, and the establishment of a coherent national digital transformation strategy. It further recommends simplifying procurement processes, fostering an innovation-oriented public sector culture, and strengthening regulatory and ethical governance frameworks to ensure accountability, inclusivity, and sustainable digital transformation in public service delivery.

The Fourth Industrial Revolution (4IR) altered how institutions and people interact and operate in various contexts. Technological advancements through e-government have resulted in more responsible, transparent, effective, and efficient governance and service delivery in Lesotho. The adoption of e-government and its influence on service delivery in Lesotho are examined in this study using a systematic scoping review process guided by the PRISMA 2020 framework. Using the Technology Acceptance Model (TAM) as its theoretical lens, the study argues that citizen adoption is dependent on perceived usefulness and ease of use, both of which are significantly hindered by local constraints. The evaluation acknowledges gains made through programmes such as the 2013 e-Government Infrastructure Project, which has increased efficiency and transparency, particularly in metropolitan areas such as Maseru. Nevertheless, it also draws attention to a notable implementation gap, with a sizable urban-rural digital divide that marginalises rural residents due to inadequate infrastructure, expensive ICT, and restricted coverage. Serious accessibility issues are also exacerbated by inadequate digital literacy and the predominance of English over Sesotho on government websites. According to the study, resolving these problems calls for a multifaceted strategy. Investing in rural digital infrastructure, lowering access fees, requiring multilingual and accessible digital content, and starting national digital literacy initiatives are all part of this strategy to transform e-government into a tool for equitable service delivery and inclusive development for all Basotho.

This essay elucidates the challenges of public sector innovation in Somalia and proposes potential solutions. It synthesises documentary research with four succinct case studies to discern the policy and organisational barriers that predominantly hinder experimentation, scaling, and institutionalisation of improved methodologies. At the policy level, restrictive fiscal constraints, inflexible public financial management and procurement processes, along with inadequate data and platform governance, limit the capacity for experimentation and expansion. At the organisational level, deficiencies in capabilities, cultures dominated by compliance, inadequate portfolio management, and fragmented coordination across central, line, and federal member states hinder iteration and spread. The overarching fragility, insecurity, and climate disturbances in Somalia amplify the perceived consequences of failure, hence intensifying risk aversion. The article presents a Somalia-specific, multi-tiered barrier model consistent with OECD/OPSI principles and the GovTech modernisation agenda, and suggests practical enabling mechanisms: a pre-approved experimentation period within public financial management regulations, guidance for procurement aimed at innovation, pathways to scalability through national payment and identification systems, and focused capacity development linked to civil service remuneration and grading reform. The assertion is clear: absent safeguarded fiscal and procedural environments for regulated risk-taking and a measured yet rigorous expansion of organisational innovation capacities, Somalia's potential digital and institutional changes will fail to achieve their intended outcomes.

In the digital era, public administrations face the dual challenge of modernizing internal processes while improving citizen services, amid rising expectations for transparency, accountability, and integrity. Citizens demand faster, more accessible, and more transparent services, while pressures to cut costs and boost efficiency intensify. E-government and broader digital transformation thus emerge as strategic levers to address these demands. This study aimed to assess how, and under what conditions, e-government initiatives enhance service delivery and transparency, while identifying mediating factors, including technical, organizational, and political factors. An in-depth qualitative literature review and analysis of secondary data (the UN E-Government Survey, open data indicators, and corruption perception indices) was conducted to explore these dynamics. The study followed the integrative review standards, screening the e-government adoption literature, the United Nations E-Government Survey, global benchmarking reports, and digital government evaluations published between 2010 and 2025, and using thematic coding to ensure replicability and analytic depth. The findings provide practical recommendations for policymakers and administrators to enhance service quality, transparency, and citizen engagement. The study contributes to the growing literature on public sector digitalization by synthesizing key success factors, common obstacles, and emerging trends across diverse national and cultural contexts, offering insights for effective governance in the digital age.

The desire for a more personalised between government and citizens has, according to various studies, increased over the past few years. This has prompted a growing need for citizen- and business-focused digital government. However, achieving transparent and efficient e-governance often involves crossing many hurdles, which are often unique to specific municipalities across nations. Hence, this study sought to explore the unique hurdles faced by government to gain insights on how to create a more inclusive, responsive and impactful e-government landscape that serves all stakeholders. The chief goal of the present study was to explore and analyse the challenges and barriers in implementing and utilising e-governance in the eThekwini Metropolitan Municipality specifically, which is a municipality that services millions of people. Factors that were explored included infrastructural readiness, institutional capacity, user engagement, and the socio-economic factors that affect both the adoption and outcomes of digital governance tools. The convergent mixed method research approach was used in this study. Survey questionnaires and semi-structured interviews were used to collect primary data from eThekwini citizens as well municipal workers. These participants were selected using convenience and purposive sampling, for the quantitative and qualitative parts respectively. The latest version of the Statistical Package for the Social Sciences (SPSS) was used to descriptively analyse the quantitative data collected and thematic analyse the qualitative data. The findings reveal that both staff and citizens are relatively open to e-government services; however, there are numerous hurdles such as internet connectivity, the user interfaces, and digital literacy that need to be overcome to improve the ‘buy-in’ and usage by both staff and citizens. The study highlighted both the achievements and challenges associated with e-governance in the eThekwini Municipality. The municipality’s adoption of ICT in service delivery has yielded improvements in efficiency and accessibility for digitally connected residents, demonstrating the potential of e-governance to enhance public services. However, barriers, such as digital infrastructure gaps, organisational resistance, and socio-economic disparities, limit the full realisation of these benefits. For stakeholders to benefit maximally from e-governance there has to be increased efforts to build digital proficiency amongst citizens and staff, and more ICT infrastructure build in peri-urban communities.

This paper examines the role of social media in enhancing public participation within the Mossel Bay Municipality, focusing on both opportunities and challenges. While social media platforms have become important channels for communication, participation, and accountability between citizens and local government, their integration into governance processes in South Africa remains underexplored. Existing literature primarily focuses on national-level initiatives or metropolitan municipalities, leaving a gap in understanding the dynamics of social media use in smaller municipal contexts. This research addresses this gap by investigating how social media platforms can strengthen citizen engagement, participation, and accountability in a local municipality. Employing a qualitative approach, the study involved semi-structured interviews with 20 participants, including municipal officials, councillors, and ward committee members. The findings reveal that social media offers significant opportunities to engage diverse audiences, particularly youth, working adults, and urban populations often excluded from traditional participation channels. However, challenges such as digital inequality, limited interaction, and insufficient strategic planning constrain its effectiveness. The study underscores the need for Mossel Bay Municipality to move beyond one-way communication and develop a comprehensive social media strategy with clear goals, interactive mechanisms, and inclusive engagement practices. By focusing on a local municipal context, this research advances e-governance scholarship in South Africa, highlighting practical strategies for leveraging social media to enhance participatory governance and promote social inclusion.

The incorporation of generative artificial intelligence in governance, political knowledge, electoral, and democratic processes is essential as the world transitions to a digital paradigm. Numerous nations have adopted Generative AI (GenAI), a disruptive technology that compels electoral bodies to advocate for the integration of such tools into governance, electoral, and democratic processes. Nevertheless, these technologies do not ensure effortless integration or efficient usage owing to intricate socio-cultural and human dynamics. Certain African jurisdictions are ill-prepared for the adoption of these technologies due to factors including underdevelopment, insufficient electrical supply, lack of technology literacy, reluctance to change, and the goals of governing parties. This study examines generative artificial intelligence as a disruptive technology for enhancing governance, political knowledge, electoral processes, and democracy. A mixed-method approach was employed, incorporating surveys and in-person interviews. The analysis of data, debates, and interpretation of findings were grounded in postdigital theory and theme analysis employing an abductive reasoning technique, in alignment with the tenets of critical realism. The study demonstrated that GENAI can influence political knowledge, election processes, and enhance efficiency in government and democracy. Moreover, GENAI, including ChatGPT, can either exacerbate or mitigate societal tendencies that contribute to human division, facilitate the dissemination of misinformation, perpetuate echo chambers, and undermine social and political trust, as well as polarise disparate groups or sets of viewpoints or beliefs. AI offers substantial opportunities but also poses many obstacles, including technical constraints, ethical dilemmas, and social ramifications. The swift progression of AI may disrupt labour markets by automating tasks conventionally executed by people, resulting in job displacement. Implementing AI necessitates significant upskilling and proficiency with digital tools; therefore, governments and organisations must adequately train their personnel to reconcile the disparity between AI's capabilities and users' comprehension. Additionally, there is a requisite for governmental oversight, regulation, and monitoring of AI adoption and utilisation across all facets of its implementation.

Governments are diligently striving to attain sustainable development objectives.  The Constitution of the Republic of South Africa 1996, in Chapter Two, section 27, states that “everyone has the right to health services, water, adequate food, and social security.”  These constitutional obligations have established the archetypal local government, described as a governmental entity that upholds the principles of democracy, accountability, transparency, and inclusivity while effectively and efficiently addressing the needs and interests of its community.  Nevertheless, the government encounters numerous obstacles in realising an optimal local governance structure.  The Fourth Industrial Revolution (4IR) is prompting the government to reevaluate its operations.  This study aimed to examine how optimal local governance may be attained through the fourth industrial revolution, emphasising the role of citizens.  The research employed technological determinism theory as its theoretical foundation.   The study's findings indicate that the Fourth Industrial Revolution enhanced citizen transparency, involvement, and participation in municipal government institutions.  The Fourth Industrial Revolution facilitates the implementation of e-government systems to tackle existing developmental challenges.  The primary challenge confronting South Africa is the lack of sufficient sustainable resources, encompassing digital illiteracy and inadequate infrastructure support.  The report advocates for the critical necessity of investing in skill development and a telecommunications infrastructure that promotes openness and transparency within the socio-institutional aspect of the Fourth Industrial Revolution.  The study provides a structured framework that enhances efficiency, transparency, and service delivery by addressing the challenges of digital transition.  It retains contextual relevance to South African towns while drawing from worldwide best practices and delineates essential implementation processes, funding sources, and capacity-building activities for government workers.  The findings contribute to the discourse on the modernisation of the public sector and digital governance.

The emergence of the fourth industrial revolution has seen governments around the world seeking new ways of delivering services to the people. The infusion of technological aspects in governance seeks to enhance service delivery in the public sector. This paper sought to investigate the role played by technology in facilitating service delivery to the people. To showcase the impact played by technology on issues of local government, the diffusion of innovation theory was utilised as a theoretical foundation of this paper. The literature indicated that technology plays a fundamental role in the service delivery process. Studies conducted in this research area revealed that technology plays a pivotal role in the dissemination of public services to the residents by municipalities. This paper adopted a mixed method approach and a case study research design. The quantitative data was collected through closed ended questionnaires while the qualitative data was collected through semi-structured interviews. This paper sampled a total of 36 participants in the King Sabata Dalindyebo Local Municipality through simple random sampling technique in the few selected different wards of the municipality. The closed ended questionnaires were distributed to 30 participants while 6 municipal officials were interviewed. The quantitative data was analysed using SPSS while the qualitative data was analysed through a thematic approach. The findings of this paper revealed that King Sabata Dalindyebo Local Municipality appreciates and embraces the technological reforms. A significant percentage of the respondents further indicated that King Sabata Dalindyebo Local Municipality is average in terms of utilising technology in terms of service delivery. The study further concluded that municipalities must improve and adopt the technological advancements that are present in the public sector. The study also concluded that municipalities cannot turn a blind eye to the ever-changing environment and thus need to improve service delivery through the introduction of technology. This paper thus recommends that technological changes be adopted to improve service delivery within local government. It further recommends that technology should be exploited to fast-track service delivery.

This article seeks to analyse the impact of systemic hurdles, organisational inertia, and technology limitations on the digital transformation initiatives of the State Information Technology Agency (SITA) in South Africa. The study aims to present a comprehensive framework to improve SITA's digital transformation strategy by tackling these obstacles. This article aims to identify key areas including policy restructuring, capacity building, and the adoption of modern technologies such as cloud computing, big data, and the Internet of Things (IoT). We utilised a mixed qualitative-analytical approach for data collecting and processing. Primary data were collected via semi-structured interviews with SITA personnel, while secondary data were sourced from official SITA papers, such as annual reports and strategy plans. Thematic analysis was employed to discern reoccurring patterns and themes. An analysis was conducted on a dataset of SITA's digital activities spanning from 2012 to 2021. The study's principal findings indicate that (i) systemic obstacles, including antiquated infrastructure and reluctance to change, substantially hinder digital transformation, (ii) effective security protocols and strategic alliances are crucial for surmounting these obstacles, and (iii) the establishment of a comprehensive framework encompassing capacity building and the integration of advanced technologies can significantly bolster SITA's digital transformation initiatives, thereby enhancing. Nonetheless, the study possesses drawbacks, notably its dependence on qualitative data, which may not encompass the entirety of challenges encountered by SITA. Subsequent study ought to adopt a mixed methodologies approach to facilitate a more thorough analysis. Notwithstanding these constraints, the report provides significant insights and pragmatic recommendations for policymakers and practitioners engaged in digital transformation programs at SITA.  

This study intends to assess the impact of digital transformation on public sector service delivery, concentrating on the State Information Technology Agency (SITA) in South Africa. The report examines critical obstacles obstructing the effective execution of digital transformation programs, including as antiquated infrastructure, procurement inefficiencies, and opposition to change. It also analyses the advantages of agile approaches in improving flexibility, responsiveness, and collaboration in digital projects. We utilised a qualitative study methodology, conducting semi-structured interviews with SITA personnel and analysing pertinent organisational documents. The dataset comprised interviews with personnel from several departments, together with performance and service delivery reports spanning from 2015 to 2022. The study's principal findings indicate that (i) agile methodologies markedly enhance the adaptability and efficiency of digital transformation initiatives; (ii) robust data governance and sharing practices promote transparency and accountability, albeit encountering obstacles such as data silos and inconsistent quality; and (iii) addressing challenges such as digital hesitancy and leadership deficiencies is crucial for cultivating a culture that encourages innovation and continuous improvement. The study ultimately offers strategic recommendations for tackling these difficulties and improving digital transformation initiatives inside SITA.  

Over the years public institutions have faced problems relating to the unprofessional property asset management due the continued usage of the archaic paper-based property management systems which have compromised the pristine property management efforts of public institutions. It is against this backdrop that the study examines the key drivers as well as the prospects for adopting the IEPMS in public sector property management institutions in Zimbabwe’s Harare province. The study being qualitative, relied on the interpretivism research philosophy was hinged on the Information Systems Success model as its theoretical framework. The study established that the public sector in the Harare province relies on the paper based, traditionalized property management practice that is fragmented. The absence of an up-to-date property asset register for all state properties, the need to address corruption, state property theft and embezzlement of state funds as well as the need to adhere with international best practices were the key drivers for the need to adopt the IEPMS. This enhances dependability, saves time, money and improves on professional property management and service delivery. The study recommends the need to seriously embrace digitalization through the adoption and operationalization of an IEPMS which is efficient and enhances accountability and transparency.

Since the first case of the COVID-19 pandemic in South Africa in 2020, public participation in municipalities took a knock as COVID-19 regulations prohibited large crowds from gathering. Because the Matjhabeng local municipality's valuation roll was about to be renewed, this became a major point of contention. As a result, this article investigated how Matjhabeng local municipality conducted public participation to comply with the law during the pandemic. The study is primarily quantitative, but qualitative aspects are also included. According to the findings, the municipality failed to use other platforms to ensure that no one was left behind while drafting the rates policy. As a result, it is suggested that the use of m-government in Matjhabeng local municipality is necessary for public participation during COVID-19 and beyond.

This study determines the challenges faced by Local Government Authorities in the use of e-record keeping for Human Resource Management (HRM). The study was conducted at Morogoro Municipal Council (MMC) as among the Local Government Authorities (LGAs) which continue to use paper-based record keeping in Tanzania. A case study design was employed to ensure an in-depth understanding of the phenomenon. A questionnaire and interviews were used in collecting data from 107 respondents. Data from the questionnaire were analysed descriptively through the Statistical Package for Social Sciences (SPSS) whereby means and standard deviatons were calculated. On the other hand, data from interviews were analysed through content analysis. The study was guided by two models, which are Kurt Lewin’s Change Management Model, as the guiding model, and ADKAR Change Management Model, as the supporting model. The study revealed lack of reliable internet service, lack of top management support, inadequate IT experts, staff resistance, and inadequate funds as the main challenges facing MMC in the use of electronic record (e-record) keeping for HRM. This implies that, in some cases, the government formulates good policies without ensuring a conducive environment for their implementation. In the light of the revealed challenges, the study recommends that LGAs especially MMC should take initiatives to develop and implement a comprehensive e-governance programme that, among other things, will address the revealed challenges. In addition, the government should creation environments that support implementation of its policies particularly those related to ICT and e-governance.  

This article argues that digitization of services is increasingly becoming an international phenomenon. As a case in point, the South African Post Office by its very nature and as part of the global institution requires a serious conversion from traditional service provision to digital and electronic services provision. This article is based on the study that was conducted in the South African Post Office in the Limpopo and Mpumalanga Province. From the South African Post Office perspective, Limpopo and Mpumalanga Provinces are referred to as North Region. The primary objective of the study was to investigate the implications of digitization on service delivery in the South African Post Office, focusing in the Limpopo and Mpumalanga Provinces (North Region). The study found that service delivery is adversely affected due to non-digitization of postal services. The study recommended interventions that can be employed to improve postal service delivery. The research method employed in the study was of both quantitative and qualitative method. The majority of the respondents strongly agreed that digitization of postal services could improve service delivery and brings more income and service improvement to clients. The article concludes by providing suggestions towards improving service delivery in the South African Post Office by digitizing postal services.

This study was motivated by the need to shift from the illusory perception of longing for e-Governance to be declared a new paradigm of Public Administration. Public Administration is said to be static, but yet dynamic. Implying that the dynamics of Public Administration can incorporate electronic governance (e-Governance) to improve matters of governance, public service delivery, accountability and transparency in public affairs. However, even with an incongruous adoption and implementation of Information and Communication Technologies (ICTs) within the South African government, this study shed light on the empirical and systematic evidence and analytical distinction between e-Governance and public administration. The analysis suggests that the complexity and implication of e-Governance via the use of ICTs may enhance government efficacy. Still, it cannot be entirely trusted in maintaining administration and government-businesses-citizens interaction partly due to its rapid technological changes and the various conditions of its implementation within different nations including South Africa. With the aid of qualitative research methods, which heavily relied on secondary data gathered from scholarly journals, academic books, trusted databases and websites, this study reveal that there is scant evidence to support research in incorporating e-Governance as a new paradigm of Public Administration due to the imbalance, network failures, inadequate ICTs infrastructure to govern in a democratic manner which include all citizens. This study concludes that e-Governance is already analysed from a public administration dynamic and complementary perspective implying that it is an analytically and structurally incomplete reform to take its full form as a new Public Administration paradigm due to its rapid technological changes.

The study explored the adoption of information communication technologies (ICT) and its integration in Africa as an e-Government system. The article contributes to the continuing debate regarding the constraints that developing-country e-government systems face when it comes to the implementation and adoption of ICT as e-Governance for service delivery and the realization of socio-economic development. The study covers the various stakeholders who may have an impact on the implementation of e-Government at the grassroots level. It also highlights the barriers cited by other scholars of e-Governance that require local government attention. The impediments include challenges with governance, access to resources, leadership, ICT skills and funding. The study primarily relies on secondary data that is available in both the private and public domain to produce qualitative primary data. The research observations are on the essential role that local municipalities play in pursuing e-Government by using inductive thematic data analysis. The research concluded that the planning and implementation of e-governance should focus on finding methods to address a variety of issues which includes amongst other ensuring that the existing e-Governance initiatives gives valuable insight into what works and what does not, and provides meaningful guidance in developing and refining e-governance.

The current perspective of understanding development focuses on including all members of society participating in the growth process, primarily through digital technology. This paper examines social media for promoting inclusive growth in Tanzania. More specifically, the study aims to investigate the social media site that youth citizens widely use to discuss government economic issues for fostering inclusive growth, how youth citizens use the perceived widely used social media to participate in discussing government issues for inclusive growth, and how does the government encourage citizens’ use of social media to discuss government issues for inclusive growth. The study was conducted in Dodoma City and employed mixed research methods using survey and interview data collection methods. Findings show that youth citizens mainly prefer using WhatsApp social media to discuss economic issues to promote inclusive economic growth in the study area. The study also found that youth citizens in the study area use WhatsApp social media to spot government actions and voice their opinions for inclusive growth. The study concludes that WhatsApp social media is a gateway to accelerate inclusive growth in the study area. It suggests a networked digital policymaking framework to encourage citizens to openly discuss and publish government issues on social media without fear to accelerate inclusive growth in the country. Also, it suggests an established framework for collecting citizens’ opinions on social media for government decision-making practices to imply that citizens’ views are considered for inclusive growth in Tanzania.