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INDEXED PUBLICATIONS4175
CROSSREF CITATIONS7572
CROSSREF · CITED PUBLICATIONS52.2%
CROSSREF · MEAN CITATIONS1.81

Crossref citation coverage: 4175 / 4175 publications (100.0%). Latest observation: 21 Oct 2026, 07:22 UTC. Means and percentages use records with known counts.

Research collection

4175 publications

JOURNAL ARTICLE

Beyond Authority: The Effect of Relational Leadership on Employee Compensation Perceptions within a South African Organisation

Jeremy Mitonga-Monga · Linda Lefeletse Ratau · Babalwa Charmaine Mlanjeni · Liako Samantha Mojela

International Journal of Business Ecosystem & Strategy · 2026

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Relational leadership is a key antecedent of employee attitudes and rewards perceptions. However, empirical evidence linking its specific dimensions to compensation outcomes within South Africa’s context remains limited. Drawing on social exchange and equity theories, this study examines how specific relational leadership dimensions influence compensation perceptions. Data was collected from (N = 122) permanently employed personnel at a South African organisation, using a quantitative, cross-sectional design and validated self-report measures. The data was analysed by using Pearson correlations and multiple regression to predict employee compensation through relational leadership. The ethical component emerged as the most consistent and dominant predictor of employee compensation across all models. The empowering component showed significance in one model, but the dimensions usually linked to RLP, including inclusive, caring, and visionary components, had no statistically significant impact on reward outcomes. These findings highlight a critical distinction between behaviours that foster a supportive climate and those that validate the structural legitimacy of reward systems. The study concluded that in socio-economically complex environments like South Africa, employees prioritise ethical governance and fairness over interpersonal warmth when evaluating compensation. Consequently, organisations should prioritise ethical decision-making and transparent accountability in LDPs to enhance satisfaction and perceived equity.

DOI 10.36096/ijbes.v8i4.13650 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Gaps in Cyber-Enforcement: Investigating SAPS’s Response to Illegal Online Gambling Platforms

Mmabatho Aphane

International Journal of Business Ecosystem & Strategy · 2026

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This article examines how illegal online gambling platforms stress-test South Africa's cyber-enforcement capacity and evaluates the South African Police Service's (SAPS) operational readiness to enforce the National Gambling Act against digitally mediated and often offshore operators. The study pursues four objectives: (1) to assess SAPS's investigative capacity and procedural readiness in cyber-enabled gambling cases; (2) to map the practical enforcement pathway from detection and digital evidence collection to prosecution; (3) to identify recurring operational bottlenecks and jurisdictional obstacles; and (4) to propose targeted measures that align gambling regulation with cybercrime enforcement tools. The study employs a qualitative desktop-based research design incorporating doctrinal legal analysis, a structured scoping review of the literature, and a documentary synthesis of publicly available regulatory communications, policy documents, and court materials. The thematic synthesis of legal, regulatory, and academic sources indicates four persistent enforcement challenges: limited specialist skills in cyber investigations and digital forensics; fragmented coordination among SAPS, gambling regulators, internet service providers, and financial intermediaries; difficulties associated with jurisdiction and cross-border cooperation where platforms operate offshore; and procedural limitations in responding to rapidly evolving technologies. The reviewed literature further suggests that these challenges contribute to inconsistent case development, delays in evidence preservation and attribution, and reduced prosecutorial effectiveness against sophisticated operators. The article argues that strengthening specialist investigative capacity, improving digital evidence procedures, enhancing inter-agency information sharing, and more effectively utilising the Cybercrimes Act alongside gambling legislation could strengthen cyber-enforcement efforts. Collectively, these measures may help reduce the enforcement gap and improve SAPS's ability to address illegal online gambling within an increasingly complex digital environment.    

DOI 10.36096/ijbes.v8i4.13590 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Organisational Culture as a Driver or Barrier to Organisational Change in Developing Countries: A Systematic Review

Samuel Kaleke · Jeremy Mitonga Monga · Joyce Toendepi

International Journal of Business Ecosystem & Strategy · 2026

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This systematic review examines how organisational culture (OC) influences organisational change in developing countries, addressing a literature gap concentrated in Western, high-income contexts. Following PRISMA 2020 guidelines, we analysed 35 studies published between 2000 and 2025, spanning healthcare, manufacturing, higher education, public administration, and finance across 15 developing nations. The synthesis employed thematic analysis guided by the Competing Values Framework and institutional theory. Results indicate that organisational culture operates as a contingent mediator rather than a uniform driver or barrier. Clan culture consistently facilitates change through empowerment, trust, and participative decision-making. Conversely, a hierarchy culture typically impedes implementation through centralised authority, information hoarding, and suppressed psychological safety. Adhocracy and market cultures produce context-dependent effects, moderated by sectoral constraints and managerial practices. National cultural dimensions, political interference, and resource scarcity significantly moderate these relationships, often neutralising formal change policies. The findings demonstrate that change management practices mediate the culture-outcome link but require multi-level alignment to succeed. This review contributes a contextual model for OC-change dynamics, extending Western frameworks by showing that hierarchy in developing contexts is frequently an institutionalised norm rather than a managerial preference. Practically, the study provides evidence-based guidance for diagnosing cultural fit, adapting change strategies to national realities, and addressing systemic resource constraints.

DOI 10.36096/ijbes.v8i4.13520 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Privacy-Preserving Machine Learning Techniques for Cross-Sector Fraud Detection in the South African Financial and Telecommunications Sectors

Lufungula Osembe · Mukosi Lucky Mashudu

International Journal of Business Ecosystem & Strategy · 2026

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Cross-sector fraud between South Africa’s financial and telecommunications sectors has intensified, driven by sophisticated criminal networks that exploit operational disparities between these industries. Traditional fraud detection systems, which depend on centralised data sharing and siloed organisational structures, encounter substantial legal and practical obstacles under the Protection of Personal Information Act (POPIA). These include restrictions on cross-entity data transfer, data minimisation requirements, and transparency obligations for automated decision-making. This study developed and evaluated a privacy-preserving framework that integrates Federated Learning (FL) and Explainable Artificial Intelligence (XAI) to enable collaborative fraud detection while safeguarding customer privacy and ensuring regulatory compliance. A mixed-method approach was employed. Quantitative experiments were conducted on a dataset of 35,675 credit card transactions linked to telecommunications parameters, training a federated global model across simulated financial and telecommunications providers. A qualitative systematic literature review identified key barriers to cross-sector collaboration and distilled lessons from prior Federated Learning and Explainable Artificial Intelligence implementations. The federated model demonstrated strong detection performance, achieving a ROC-AUC of 0.98, near-perfect precision and recall for legitimate transactions, and an F1-score of 0.89 for the minority fraud class, all without exchanging raw customer data between institutions. SHAP analysis identified TransactionAmt and card1 as the most influential features, thereby satisfying POPIA's transparency mandates. While federated approaches did not consistently surpass siloed models in raw accuracy, this marginal trade-off reflects the essential privacy-utility equilibrium required for legal compliance. The framework effectively reconciled collective security with individual privacy, confirming that POPIA adherence need not diminish detection efficacy. This study provides a validated blueprint for financial and telecommunications providers in South Africa to collaboratively counter cross-sector fraud within regulatory constraints. The framework further supports audit trail generation and decision rationales, addressing compliance obligations. Drawing on systematic literature review insights, particularly regarding collaboration barriers and prior Federated Learning and Explainable Artificial Intelligence implementations, the findings offer regulators and investors practical guidance for meeting statutory requirements without compromising privacy rights.

DOI 10.36096/ijbes.v8i4.13510 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Cultural Intelligence (CQ) as a predictor of psychological well-being in South African organisations

Lucien Lezar

International Journal of Business Ecosystem & Strategy · 2026

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Globalisation has intensified cultural diversity within organisations, foregrounding cultural intelligence as an essential capability for effective functioning in multicultural work environments. This is particularly salient in South Africa, widely recognised as one of the most culturally diverse societies in the world. This article explores the role of cultural intelligence in promoting psychological well-being within South African organisations. Adopting a qualitative research design, the study involved twelve employees working in culturally diverse organisational contexts. Data were collected through one-on-one telephonic interviews and analysed using thematic analysis. The findings indicate that cultural intelligence plays a pivotal role in facilitating psychological well-being by enhancing interpersonal understanding, reducing cross-cultural conflict, and fostering inclusive and supportive work environments. Participants highlighted cultural intelligence as a critical individual and organisational competency that enables employees to navigate cultural differences more effectively, thereby contributing to emotional resilience, job satisfaction, and overall well-being. The article argues that deliberate investment in the development of cultural intelligence across all organisational levels is imperative, as it not only promotes psychological well-being but may also strengthen organisational effectiveness and sustainability in culturally diverse contexts.

DOI 10.36096/ijbes.v8i4.13460 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Sustainable Adoption of Cryptocurrencies for Enhancing Financial Stability in Emerging Markets

Shadrek Nhorito · Kgobale Nebel Motubatse

International Journal of Business Ecosystem & Strategy · 2026

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The study focused on Sustainable adoption of cryptocurrencies for enhancing financial stability in emerging markets. The problem of the study is lack of awareness on the use of cryptocurrency resulted in many transacting people losing their money to scam and criminals who use fraudulent methods to deprive those with little knowledge to transact through the cryptocurrency. The specific objectives of the study are to; establish the factors influencing the adoption of cryptocurrencies for enhancing financial stability emerging markets, analyse the opportunities and challenges for the adoption of cryptocurrencies in emerging markets, establish strategies for enhancing financial stability through the adoption of cryptocurrencies in emerging markets. The research study is guided by the Technology Acceptance Model by Davis, (1989). the findings of the research indicated that the perceived usefulness and perceived ease of use showed positive association on the intention to use cryptocurrencies. The ease and usefulness of cryptocurrencies was found in fulfilling various roles including making instant international money transfer, transacting at low charges, using it as an alternative source of currency, making free anonymous transaction and paying for the online service that accept cryptocurrencies. The results indicate that higher inflation and increased exchange rate volatility are positively associated with greater use of cryptocurrencies, explaining that such economic conditions drive individuals to seek alternative financial instruments. The study concluded that, the adoption of cryptocurrency is important for enhancing financial inclusion amongst people of different walks of life in emerging markets. The adoption of cryptocurrency by the emerging markets is significant in maintaining financial stability and reduce the erosion of the local currencies in emerging markets.

DOI 10.36096/ijbes.v8i4.13410 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Pastoral Care Responses to Gender-Based Violence in Southern African Higher Education Institutions: Toward Healing and Effective Implementation

Hundzukani P Khosa

International Journal of Business Ecosystem & Strategy · 2026

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In Southern African higher education, gender-based violence (GBV) is still a major public health and human rights issue that has a significant impact on students' psychological health, academic achievement, and life paths. Integrative frameworks that direct the successful implementation of prevention and support programs in line with social and emotional learning (SEL) are lacking, despite rising prevalence. To close this gap, this study offers a conceptual framework for examining variables that affect how the Resilience, Rights, and Respectful Relationships program is implemented in academic settings. It promotes a comprehensive strategy that incorporates pastoral care and psychological support by drawing on interdisciplinary viewpoints. Pastoral care uses techniques like story counseling and logotherapy to support meaning-making, spiritual resilience, and identity rebuilding while psychological interventions concentrate on emotional healing. The study highlights the significance of pastoral care in fostering justice-oriented, life-affirming interpretations by critically examining cultural and religious narratives that may sustain gender inequity through the application of theological viewpoints. In the end, it advocates for interdisciplinary, survivor-centered, contextually grounded institutional responses that go beyond policy commitments to address the existential as well as structural aspects of GBV.

DOI 10.36096/ijbes.v8i4.13390 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

AI-Powered Digital Transformation in Mathematics Education as a Strategic Business Ecosystem: A Systematic Review of Governance, Capability and Equity Conditions

Thabisa Maqoqa

International Journal of Business Ecosystem & Strategy · 2026

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This systematic review examines artificial intelligence (AI)-powered digital transformation in mathematics education as a strategic business ecosystem issue rather than only a classroom technology concern. The objective is to synthesise how AI-supported pedagogies create educational value, what ecosystem risks accompany adoption, and which organisational capabilities and governance conditions enable responsible implementation. Guided by PRISMA 2020 principles, peer-reviewed empirical and conceptual studies published between 2018 and 2025 were identified from Scopus, Web of Science, ERIC, Education Source and Google Scholar. A total of 3,241 records were initially retrieved; after duplicate removal, screening and full-text eligibility assessment, 203 studies were included for structured extraction, quality appraisal and thematic synthesis. The evidence was analysed through a business ecosystem lens focusing on value co-creation, stakeholder interdependence, digital governance, teacher capability, infrastructure readiness and equity. The findings show that AI tools can strengthen adaptive practice, formative feedback, diagnostic analytics, multimodal representation and teacher decision-making when they are embedded in coherent institutional strategies. However, strategic value is weakened by digital inequality, data privacy risks, algorithmic opacity, cognitive offloading, platform dependence, weak curriculum alignment and insufficient teacher capability. The study contributes an ecosystem strategy framework that positions AI as a pedagogical and organisational mediator within a network of learners, teachers, institutions, technology providers, policy bodies, infrastructure actors and communities. It concludes that AI adoption in mathematics education should be strategy-led, ethically governed and capability-driven. Sustainable value creation requires inclusive infrastructure, teacher professional development, data governance, assessment redesign, transparent procurement and partnerships that protect educational equity while enabling innovation in resource-constrained and digitally uneven contexts.

DOI 10.36096/ijbes.v8i4.13220 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

A TPACK–Bloom’s Taxonomy Hybrid Framework for Integrating Technology in Accounting Education in Sub-Saharan African Countries

Emmanuel Kojo Oseifuah

International Journal of Business Ecosystem & Strategy · 2026

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The rapid evolution of digital technologies necessitates a transformative approach to accounting education, particularly in developing countries. Building on Mishra and Koehler’s (2006) foundational assertion that there is no universally accepted method for integrating technology into the educational curricula, this study proposes a TPACK-Bloom’s Taxonomy framework to articulate how technology enhances learning in accounting education. TPACK (Technological Pedagogical Content Knowledge) offers a multidimensional lens for aligning technological tools with pedagogical strategies and disciplinary content, ensuring that emerging technologies such as artificial intelligence and data analytics are contextually and instructionally relevant. Bloom’s Taxonomy complements this by structuring cognitive development across six hierarchical levels, ranging from remembering to creating, within technology-enhanced learning environments. Together, these two frameworks provide a versatile tool for designing curriculum interventions that foster digital literacy, critical thinking, and professional competence. This study makes three key contributions to the literature. First, it bridges the gap between technology adoption and pedagogical effectiveness by linking digital tools to cognitive learning outcomes. Second, it contributes to human capital development by promoting the integration of technical, cognitive, and digital competencies. Third, it supports organisational transformation by offering a practical, scalable approach to technology-enhanced learning in resource-constrained contexts.

DOI 10.36096/ijbes.v8i4.13190 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Decent Work Perception, Job Satisfaction and Workplace Deviance Among Casual Workers in the Transport Industry

Allen Mutumwa · Benard Chisiri · Collen Kajongwe · Leigh-Anne Dachapalli

International Journal of Business Ecosystem & Strategy · 2026

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Decent work has become an impetus behind business success and a critical factor for boosting job satisfaction and for alleviating deviant behaviour in the workplace. This study sought to examine the consequences of decent work perception on employee job satisfaction and workplace deviance among casual workers in Zimbabwe transport industry. The study adopted a qualitative research approach embedded in interpretivism paradigm and multiple case-study design. The findings revealed that casual employees experience indecent work characterized by unfair remuneration, job insecurity, and limited employee representation and limited time to rest which affects their overall satisfaction with work. Job dissatisfaction was also found to positively influence negative workplace deviance. An important implication of this study is the need for bus operator companies to understand the value of fostering decent work if they are to have satisfied employees who would be loyal to the organisation and contribute meaningfully to the organisation’s bottom-line. The study is expected to contribute to empirical evidence on the consequences of decent work on job satisfaction and workplace deviance and provide recommendations to human resource practitioners on the essence of addressing workplace deviance and boosting employee job satisfaction through upholding decent work standards in the workplace.

DOI 10.36096/ijbes.v8i4.13100 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Quantile-Based Frequency Connectedness between Cryptocurrencies and Industrial Metal Markets: Evidence from Copper Returns

Ebo Ebynah · Senyo Agbeblewu · Bernard Nyarko · Edward Nii Amar Amarteifio

International Journal of Business Ecosystem & Strategy · 2026

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This paper examined the connectedness between Copper returns and major cryptocurrency returns, with particular attention to their predictive ability and their roles in diversification and risk transmission across varying market conditions and investment horizons. In this study, it is also aimed to evaluate how these relationships evolve across different quantiles and frequency domains, thereby capturing both distributional asymmetries and time-dependent dynamics. We employed a hybrid analytical approach combining Ensemble Empirical Mode Decomposition and Quantile-on-Quantile Regression to decompose the return series and estimate dependence structures across multiple quantiles and time scales. A dataset comprising daily observations of copper and selected cryptocurrencies, Cardano (ADA), Binance Coin (BNB), Bitcoin (BTC), Ethereum (ETH), TRON (TRX), Tether (USDT), Dogecoin (DOGE), and Ripple (XRP), covering the period from 17 September 2014 to 17 April 2026 was analysed. The main findings of the study demonstrate that (i) short-term connectedness between copper and cryptocurrencies is generally weak, indicating limited immediate transmission of shocks; (ii) medium- and long-term results reveal stronger and more structured dependence, with certain cryptocurrencies, particularly Bitcoin and Binance Coin, exhibiting notable predictive influence on copper returns alongside time-varying co-movements; and finally (iii) the relationship is highly state-dependent, with stronger and asymmetric spillovers emerging during extreme market conditions, suggesting that cryptocurrencies primarily serve as diversifiers rather than consistent hedges. These results highlight the dynamic nature of the cryptocurrency–copper nexus and provide important implications for portfolio diversification, risk management, and financial market monitoring in increasingly interconnected global markets.

DOI 10.36096/ijbes.v8i4.13060 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Connectedness of cryptocurrencies and silver returns: Evidence from frequency-dependent quantile regressions

Ebo Ebynah · Isaac Christopher Otoo · Senyo Agbeblewu · Bernard Nyarko

International Journal of Business Ecosystem & Strategy · 2026

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This paper examined the connectedness between silver returns and major cryptocurrencies, with particular attention to their predictive ability and their roles as hedging, safe-haven, and diversification instruments across varying market conditions and investment horizons. In this paper, it is also aimed to evaluate how these relationships evolve across different quantiles and frequency domains, thereby capturing both distributional asymmetries and time-dependent dynamics. We employed a hybrid analytical approach combining Ensemble Empirical Mode Decomposition and Quantile-in-Quantile Regression to decompose the return series and estimate dependence structures across multiple quantiles and time scales. A dataset comprising daily observations of silver and selected cryptocurrencies, Cardano (ADA), Binance Coin (BNB), Bitcoin (BTC), Ethereum (ETH), TRON (TRX), Tether (USDT), Dogecoin (DOGE), and Ripple (XRP), covering the period from 17 September 2014 to 17 April 2026 was analysed. The main findings of the study demonstrate that (i) the short-term connectedness between silver and cryptocurrencies is generally weak and statistically insignificant, suggesting limited immediate transmission of shocks between the two markets; (ii) the medium- and long-term results reveal stronger and more structured dependence, with cryptocurrencies, particularly Bitcoin and Binance Coin, exhibiting notable predictive influence on silver returns, alongside evidence of time-varying co-movements; and finally (iii) the nature of the relationship is markedly state-dependent, as certain cryptocurrencies display hedging or diversification benefits under specific market conditions, while others exhibit mixed or asymmetric effects, especially during periods of extreme market stress. The findings indicate that the cryptocurrency–silver nexus is dynamic and evolves across both time horizons and market states, offering delicate implications for portfolio diversification, risk management, and financial market monitoring in an increasingly interconnected global environment.

DOI 10.36096/ijbes.v8i4.13050 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The mediating role of service quality on the relationship between emotional intelligence and non-financial performance of tourism centres in Zimbabwe

Claudius Homerai · Tendai Chimucheka · Shylet Mufandaedza Masunda

International Journal of Business Ecosystem & Strategy · 2026

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This paper aims to explore how service quality mediates the relationship between emotional intelligence and non-financial performance in Zimbabwe's tourism centres.  The study further examines the relationship between emotional intelligence and non-financial performance of tourism centres in Zimbabwe. Furthermore, the paper investigates the relationship between service quality and non-financial performance of tourism centres in Zimbabwe. Using a positivist paradigm, quantitative methods, and a sample of 549 respondents, data were collected via self-administered questionnaires and analysed with SPSS 29 and Amos 24 software. Main findings of the study demonstrate that  (i) emotional intelligence significantly enhance non-financial performance of tourism centres in Zimbabwe (ii) service quality has a statistical significance impact, but it negatively correlates with non-financial performance of tourism centres and finally (iii) service quality does not mediates the relationship between emotional intelligence and non-financial performance of tourism centres in Zimbabwe relationship. These findings imply that managers should prioritise emotional intelligence directly rather than relying on service quality improvements alone. Policy recommendations include enhancing human capital, encouraging financial institutions to support tourism ventures, and integrating emotional intelligence and service quality into training curricula to foster better performance across Zimbabwe’s tourism sector.

DOI 10.36096/ijbes.v8i4.12980 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Mediating Role of Innovation in the Relationship between Total Quality Management and Environmental Performance of Food and Beverage Manufacturing SMEs in Ghana

Bernard Nyarko · Senyo Agbeblewu · Ebo Ebynah

International Journal of Business Ecosystem & Strategy · 2026

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This paper examined the effect of TQM on environmental performance (EP) and the mediating role of innovation (INN) in this relationship. We employed a quantitative research method and collected cross-sectional data from 320 SMEs in the food and beverages manufacturing industry OF Ghana. We further utilised PLS-SEM to analyse the data collected. The main results revealed that TQM has a favourable and substantial impact on EP (β = 0.812, p-value = 0.000) and on INN (β = 0.771, p-value = 0.000). Additionally, INN has a favourable and substantial impact on EP (β = 0.163, p-value = 0.000), and, finally, INN partially mediates the direct link between TQM and EP (β = 0.126, p-value = 0.000). However, this mediating effect was strongly influenced by continuous improvement, employee involvement and product innovation. Therefore, SMEs in the food and beverages manufacturing sector should consider investing more in continuous improvement and employee involvement initiatives. Also, pay close attention to and adapt to changes in taste and market trends related to their products.

DOI 10.36096/ijbes.v8i4.12950 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The Innovative Approach Adopted by Entrepreneurship in Fostering Sustainable Economic Growth in South Africa

Andrew Enaifoghe · Trisha Ramsuraj

International Journal of Business Ecosystem & Strategy · 2026

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The study examined the critical approach adopted by entrepreneurship and policy development in promoting socio-economic development. In this review. It also looked at the difficulties small, micro, and medium-sized businesses in South Africa face. The conceptual research looked at the influence of small, micro, and medium-sized companies (SMMEs) on South African development. The study's objective was to evaluate how small, medium-sized businesses (SMMEs) are now driving economic growth and solving social issues in a setting where big businesses and governments appear to be doing very little. As a result, the study examines how SMMEs might help the nation solve persistent societal evils, including poverty, inequality, and social isolation. A desktop literature review research design was adopted to collect data on the role of entrepreneurship in South Africa. The study further looks at policies and practices of big business and government that exacerbate social issues in communities and impede socio-economic development, as well as the specific roles that SMMEs play in achieving socio-economic development goals. The findings reveal that, among various developmental outcomes, SMMEs are at the forefront of generating employment and promoting social and political justice within the nation. Future empirical studies should account for and evaluate the importance of SMME contributions to constructing economic, social, and political justice in the nation.

DOI 10.36096/ijbes.v8i4.12860 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Digital Agriculture and Sector Transformation in South Africa

Mokgadi Ngoepe-Ntsoane

International Journal of Business Ecosystem & Strategy · 2026

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Digitalisation is increasingly promoted as a catalyst for agricultural productivity, climate resilience, and market integration. However, there is limited systematic analysis of how digital agricultural transformation unfolds within South Africa’s institutional and socio-economic context. This study examines the trajectory, drivers, and governance implications of digitalisation in South African agriculture. Anchored in an integrated Socio-Technical Systems and Digital Agriculture Ecosystem framework, the study applies a structured qualitative document analysis of 82 academic and policy documents published between 2013 and 2025. The findings reveal highly uneven digital adoption patterns that reflect a structural dualism between capital-intensive commercial agriculture and resource-constrained smallholder systems. While South Africa has developed a relatively advanced digital policy architecture, implementation fragmentation, infrastructure constraints, and limited capacity for extension impede inclusive digital outcomes. The study contributes by integrating socio-technical and ecosystem perspectives to analyse digital transitions in emerging economies and by providing a transparent analytical protocol for document-based research. Policy implications highlight the need for coordinated governance, investment in rural connectivity, and targeted support mechanisms to ensure equitable digital transformation.

DOI 10.36096/ijbes.v8i4.12740 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The Effects of Internal Corporate Social Responsibility Practices on Employee Job Satisfaction: Evidence From Commercial Banks in Zambia

Mwendalubi Karis Mataa · Samson Mbanje · Rudo Chinomona

International Journal of Business Ecosystem & Strategy · 2026

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This study investigated the effects of internal Corporate Social Responsibility (iCSR) practices on employee job satisfaction among commercial banks in Lusaka, Zambia. The research examined two key dimensions of iCSR: education & training, and pay & benefits. The investigation was motivated by the need to understand how specific iCSR practices influence employee satisfaction in the Zambian banking context, where limited empirical research has been conducted despite the growing importance of human capital management in competitive banking environments. The study employed a descriptive research design utilizing a quantitative research approach. The study was grounded in the positivist research paradigm. Data was collected from 146 employees across 15 commercial banks operating in Lusaka through digital self-administered structured questionnaires, representing a 71.2% response rate from the target sample of 205 respondents. Stratified sampling technique was employed to ensure representative selection across management levels (senior, middle, and lower management). Data analysis was conducted using SPSS Version 29.0, employing descriptive statistics (frequencies, means, standard deviations), Pearson correlation analysis, and multiple regression analysis. Statistical significance was determined at p < 0.05 level. The study revealed exceptionally strong positive relationships between pay & benefits and education & training iCSR dimensions and job satisfaction.  Pay and Benefits had a variance of (r = 0.9271, 85.96%. Education and Training demonstrated strong effects (r = 0.8935, 79.84% variance. A conceptual framework was developed that successfully integrated the two iCRS dimensions and their relationship with job satisfaction

DOI 10.36096/ijbes.v8i4.12720 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

An Analysis of the Impact of Training and Development on Service Quality in the Zambian Banking Industry, case of Indo-Zambia Bank

Elizabeth Nyirenda · Samson Mbanje · Joseph Mutangadura

International Journal of Business Ecosystem & Strategy · 2026

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This quantitative study assesses the effects of T&D programs on service quality at Indo-Zambia Bank. Few empirical studies have been conducted to assess the impact of T&D on service quality levels in banks in Southern African developing countries, including Zambia. This research tries to redress the existing knowledge gap and the limited body of literature by focusing on the Zambian bank. The study was grounded in a positivist paradigm with a descriptive research design. A cross-sectional survey was conducted using a structured questionnaire administered to 102 Indo-Zambia Bank employees selected through stratified random sampling. Descriptive and Pearson correlation analyses were conducted in SPSS to establish the statistically significant relationship between T&D and reliability and responsiveness. The results reflect a statistically significant relationship between T&D and reliability (p < .001) and responsiveness (p < .001). The most implemented T&D programmes included KYC Training, Induction/Onboarding, Ethics & Confidentiality, Customer Service Excellence, Service Recovery/Complaint Handling, Digital Systems & IT Training, Communication & Interpersonal Skills, and Leadership/Coaching.  The study concluded that T&D programs at Indo-Zambia Bank significantly and positively influence both SERVQUAL dimensions, with responsiveness most strongly enhanced by Induction/Onboarding and assurance most strongly driven by Ethics & Confidentiality training.  At the industry level, the study offers a contextually validated framework that regulators and training institutions may use to align professional development standards with measurable service quality outcomes in Zambia’s banking sector. Further research can be conducted in other sectors to verify whether the results will be the same

DOI 10.36096/ijbes.v8i4.12690 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

The Use of Digital Finance by Small and Medium Enterprises in the Ethekwini Metropolitan Area

Zanele Priscilla Ngcobo · Lawrence Mpele Lekhanya

International Journal of Business Ecosystem & Strategy · 2026

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This study aims to identify the factors that influence the use of digital finance by SMEs. The study is mixed method in nature where literature review was used as a source of information in identifying variables to be tested in the questionnaire. Data was collected from different parts of the eThekwini metropolitan area. The sample consisted of 400 SMEs owners/managers who are operating in Inanda, KwaMashu and uMlazi. A non-probability convenience sampling technique was used, and data was collected through a 5-point Likert scale closed-ended questionnaire. The analysis was conducted using SPSS (Version 29.0). The main findings of this study were 87 percent indicated financial support as the challenge for the use of digital finance by their businesses. While in the qualitative response, the majority indicated that government policies are lacking in regards to the use of digital finance in these industries. It has to be noted that this study is confined in the eThekwini Metropolitan areas in KwaZulu-Natal, Therefore, the generalisation of these results needs to be made with care.

DOI 10.36096/ijbes.v8i4.12660 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Social Determinants on Health Care Service Delivery in the Eastern Cape Province, South Africa: The Corollary of Institutional Failures

Xolisile Ngumbela

International Journal of Business Ecosystem & Strategy · 2026

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Amidst the strategic priorities of any government is the strengthening of public service delivery to citizens, the developmental state to more effectively serve the needs of the people and act as a driving force for socio-economic transformation and upliftment. The key priority in this regard is the strengthening of healthcare service delivery for a healthy citizenry, ensuring more efficient and caring service delivery. The purpose of this research report is to outline the challenges faced by the Eastern Cape Province in delivering quality services to the people of the Eastern Cape in the Health department. The objectives of the study were to provide and ensure accessible comprehensive integrated quality health services in the Eastern Cape, emphasis is on the primary health care approach, optimally utilizing all resources to enable all its present and future generations to enjoy health and quality of life. Although the Eastern Cape delivery of health is facing a myriad of challenges it is however pleasing to note that it’s in line with the implementation of the National Development Plan, the Medium-Term Strategic Framework (2014-2019), the Minister’s Negotiated Service Delivery Agreement (NSDA), National Health Council Priorities. Although the province is failing to fully provide quality health service in so far as Maternal Children’s and Women’s Health (MCWH) package, if the number of reported medico-legal cases from the province is anything to go by promotion of a better life for all is seemingly becoming a pipe dream. The research which was conducted throughout the province looking at the performance enablers in the form of social determinants of health qualitatively and quantitatively looked at the service delivery points and the infrastructure to determine Improvements on the quality and continuum of primary healthcare. However, from the results of the study it is clear that the Province is still managing to reduce morbidity and mortality due to communicable diseases and non-communicable illnesses and conditions by implementing high impact strategies to address prevention, detection, management and support at all levels of care despite the corollary of both institutional failures and Apartheid legacy.

DOI 10.36096/ijbes.v8i4.12630 Crossref citations0 OpenAlex citations