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The Fast-Moving Consumer Goods (FMCG) business is under pressure to improve operational efficiency and solve sustainability issues in a digital world. Human capital and digitalisation drive productivity, responsiveness, and long-term competitiveness in sustainable operations. However, present research frequently isolate these elements, limiting knowledge of their combined impact. This PRISMA-guided Systematic Literature Review (SLR) examines human capital and digitisation in FMCG supply chains. Current research trends, theme insights, and knowledge gaps are reviewed. Data shows that AI, automation, predictive analytics, and the IoT boost efficiency, supply chain visibility, and decision-making. Adoption and use of these technologies require human capital, including digital skills, organisational learning, and human-machine collaboration. The analysis shows that FMCG contexts in emerging nations have underexplored human capital and digitalisation integration. The findings improve awareness of how human capital and digital capabilities support sustainable operations, and they show FMCG companies must integrate staff development with digital technology adoption. A detailed overview of their interplay and sustainable supply chain management research and practice directions are presented in this operations management paper

How are artificial intelligence (AI) and automating things changing how much we get done, how many new ideas happen, what jobs look like, and what is morally right? Specifically, this study looks at all of that…but in manufacturing. It gives you ideas for achieving an industrial revolution that’s fair to everyone and addresses the main challenges companies face as they start using AI at scale. The research is based on a thorough review of information from industry reports, official plans, and publications by other experts. And what it shows is that AI makes things run more smoothly by helping with fact-based decisions, creating designs, and figuring out when equipment needs fixing. But using AI is expensive to get started, the data it needs isn't always high-quality, and there are not enough people with the skills to use it, all of which make many companies hold back. As for automation in general, it raises tricky ethical questions: algorithms showing prejudice, people losing their jobs, and the impact on the planet. The study says that for AI to really work well, you need good oversight, help employees learn new skills, and lots of different types of organisations working together.

In response to escalating global environmental challenges, mainly the urgent issue of climate change delineated by the United Nations Sustainable Development Goals (UN SDGs), large corporations are increasingly pressured to mitigate their carbon emissions and ecological footprint. The integration of artificial intelligence (AI) technologies has emerged as a pivotal strategy in this endeavour, promising to revolutionise how businesses approach sustainability while maintaining economic competitiveness. AI offers capabilities such as optimising operational efficiencies, enhancing energy management systems, and facilitating data-driven decision-making processes—all of which are instrumental in achieving sustainability objectives. However, the effective application of AI in environmental sustainability initiatives faces several challenges. These include addressing data scarcity, ensuring ethical deployment of AI technologies, and complying with evolving regulatory frameworks. This study investigates how large corporations are leveraging AI to reduce their environmental impact through AI-driven strategies for carbon footprint reduction. The study follows a qualitative approach, six medium-large corporates in Gauteng were interviewed to gain insights on the subject matter. The findings highlight that AI adoption enhances operational efficiency and environmental stewardship while highlighting ongoing challenges and the need for robust ethical and regulatory frameworks. Moreover, emerging trends such as AI-driven autonomous vehicles for logistics and advanced climate modelling illustrate AI's transformative potential in reshaping corporate ethos and addressing environmental concerns. The study contributes insights grounded in the Resource-Based View (RBV) theory, offering practical recommendations for corporations to harness AI effectively for sustainable growth within the framework of the UN SDGs and global environmental norms.

Small and Medium Enterprises (SMEs) in South Africa previously faced challenges due to limited resources, restricted access to technology, and the need to constantly adapt to a dynamic business environment. The introduction of Generative Artificial Intelligence (AI) emerged as a potential solution to these issues, promising to enhance operational efficiency and strategic decision-making. As a representative of developing economies, South Africa experienced a growing interest in AI technologies. This study was conducted to explore the impact of generative AI on SME productivity in South Africa, an area which had been underexplored. Employing a qualitative methodology, the study evaluated the current state and implications of generative AI in South African SMEs. It involved in-depth interviews to gather perceptions, experiences, challenges, and benefits from SME owners and managers regarding the adoption of generative AI technologies. The findings analysed via R Statistical Software revealed significant insights into the specific areas where generative AI substantially impacted SME productivity. It also identified the challenges and opportunities associated with the adoption of generative AI by SMEs, as well as the potential long-term implications. Key findings included notable improvements in data-driven decision-making, operational efficiencies, and market expansion strategies. However, the study also highlighted barriers such as the lack of technical expertise, initial setup costs, and concerns over data security. Overall, the impact of generative AI on SMEs in South Africa was found to be predominantly positive, paving the way for further technological advancements and adoption in the sector.

This study advances research and practice related to adopting artificial intelligence (AI) in the context of South Africa (SA). The study evaluated AI adoption by South African manufacturing Small and Medium Enterprises (SMEs); established the challenges faced by manufacturing SMEs in adopting AI; and developed a framework for adopting AI for manufacturing SMEs’ growth and survival. The study adopted a systematic literature review approach. Articles from Scopus and Google scholar databases, ranging from the years 2018 to 2024, were used. Of the 206 articles found, 54 were shortlisted. The systematic review analysis was performed using the PRISMA framework. The results identified AI adoption by South African manufacturing SMEs is low, limiting their innovation and productivity. The results also show, despite the numerous benefits AI adoption can offer manufacturing SMEs in the country, a major constraint is the lack of a framework to enhance adoption and implementation. Hence, this study was conducted to develop a framework to improve AI adoption by South African manufacturing SMEs. The findings contribute to the body of knowledge and provide new insights to manufacturing SME owners/managers, policymakers and practitioners into AI adoption to enhance manufacturing SMEs’ ability to compete on the global stage.

The evolution of artificial intelligence and varying perspectives on its integration within the supply chain management landscape tend to influence organisations’ ability to adapt to changing market conditions and maintain relevance and competitiveness. Using a quantitative approach, this study explored the drivers of artificial intelligence adoption in Nigeria’s supply chain management landscape. A survey questionnaire was the primary means of collecting quantitative data from 80 local supply chain practitioners, which was analysed through statistical tests. Results from the study established support and leadership from senior management, availability of technological infrastructure, and regulatory framework and regulatory considerations as the foremost drivers of AI adoption in Nigeria’s supply chain landscape. The study's findings provide valuable insights for policymakers, industry practitioners, and academic researchers. The study posits that fostering a conducive environment for AI implementation, addressing regulatory ambiguities, and enhancing technological capabilities will be imperative for unlocking the full benefits of AI in Nigeria's supply chain management landscape.

Nowadays, effective business performance depends on digital competitive factors and its ability to transform corporate capabilities in the light of digitalization. In this study, the evolving role of automated systems for global business operations in the era of Industry 4.0 has been assessed from a theoretical perspective with a practical approach. It is aimed to demonstrate the role of high technologies in an effective supply chain management system with new technological components and cyber-security issues of automated vehicles in SCM. This study highlights that developments in Artificial Neural Networks, Image Processing, Multi-Purpose Decision-Making, Blurred Linguistic Variables, and automated systems increase the performance of the supply chain management system and boost business performance. It is also shown that the evolving role of the automated system requires capital investments on Research and Development efforts