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In an era where data-driven approaches are increasingly shaping decision-making in higher education, a notable gap remains in the use of survey methodologies specifically designed to inform and enhance student support initiatives. Despite the growing emphasis on evidence-based practices, few studies have systematically utilized survey data to inform institutional strategies and enhance student outcomes. This survey paper employs the Theory of Student Involvement and Appreciative Inquiry (AI) as a theoretical lens to guide the exploration of student support and enhance the MenTut programme, aiming to improve student wellbeing and success within our institution. Data were primarily collected from 1,446 undergraduates (mentees) who consented to the use of the data collected. A questionnaire with five (5) closed-ended Likert scale question items and one open-ended question was shared via Microsoft Forms to explore students’ experiences with MenTut. Closed-ended questions were analysed to provide descriptive graphs, while one open-ended question was thematically analysed. Although the findings show that many undergraduate students (mentees) were satisfied with the tutorial sessions offered, some concerns were raised regarding inadequate infrastructure, venue constraints, tutor communication and delivery, engagement and active learning, as well as tutors’ attitudes and professionalism. Drawing from findings, the paper recommends administering systematic and subsequent surveys each semester to evaluate the effectiveness of student support initiatives and to facilitate ongoing, data-informed improvements to the program. This paper concludes by proposing an Academic and Reflective Enhancement Theoretical Lens (ARETL) that could be adopted to enhance any student support programme in higher education institutions.

This qualitative study explores the MenTut Programme’s role in  fostering student engagement and academic success in higher education, using Leach and Zepke’s (2011) engagement framework. Thematic analysis of Mentee feedback reveals an enhanced understanding of complex content, improved assessment preparation, and increased self-directed learning. The programme fosters collaborative and supportive environments, enhancing academic confidence and retention, particularly among underrepresented students. The proposed MenTut Engagement Framework integrates student voices into programme design, offering a model for equitable support. This study provides insights for academic practitioners to enhance student outcomes