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Public sector institutions are often characterised by service delivery delays, time management challenges, paper-based activities, and limited application of digital technologies. Digital transformation has become a crucial tool for enhancing institutional efficacy for the purposes of achieving set goals and objectives, and ultimately improved service delivery. This article explores the significance of digital transformation in enhancing institutional efficacy in public sector institutions. The Department of Home Affairs, Vhembe District served as a reference. Structured questionnaires were used to gather data from 120 officials of the Department of Home Affairs using a quantitative research method. The findings indicate that digital transformation improves service quality and speed, supports informed decision-making, enhances collaboration and communication and increases administrative efficiency and accuracy. The article highlights digital transformation as a strategic enabler of institutional performance that promotes responsive, accountable and citizen centred government. The study recommends strengthening digital infrastructure, investing in continuous staff training, integrating communication platforms and promoting citizen centred digital services.

Electronic public participation (EPP) is becoming more popular to enhance traditional public engagement and promote equitable municipal planning. But the degree to which digital engagement provides significant public impact in South Africa’s Integrated Development Planning (IDP) process is not well recognised. This study looks into EPP practices, application challenges, and potential for improving digital engagement in three metropolitan municipalities: Cape Town, Ekurhuleni, and Nelson Mandela Bay. A mixed-methods, multiple-case research design was used. Data were obtained from 588 participants, who included municipal officials, ward councillors, ward committee members, and residents, with 260 formal and 250 informal settlement populations. Quantitative data from local residents were evaluated using descriptive statistics and Pearson’s chi-square tests, whilst interviews and open-ended questions were thematically analysed using Dedoose and combined during interpretation. The findings show that EPP is entrenched unequally across local municipalities and IDP phases. The City of Cape Town and Nelson Mandela Bay made better use of online and blended engagement, whilst Ekurhuleni leaned more mainly on traditional meeting procedures. Across municipalities, digital engagement was focused on information exchange, consultation, analysis, and project-related phases, with less integration into strategic planning, approval, execution, and monitoring. Digital disparity, inadequate institutional capacity, and ineffective feedback systems all hampered meaningful involvement. The evidence, as explained using Arnstein’s Ladder, Smart Governance Theory, and Collaborative Governance Theory, reveals that online access has increased faster than citizen control. As such, this research offers a holistic EPP implementation framework which combines digital and in-person interaction throughout the IDP process, backed up by equitable access, institutional cooperation, feedback, accountability, and joint decision-making avenues. The framework also emphasises the opportunity of EPP to improve stakeholder collaboration and the larger municipal economic landscape.

The global rise of Artificial Intelligence (AI) and Information and Communication Technology (ICT) has positioned digital transformation as a key strategy for improving efficiency, transparency, and responsiveness in public service delivery. In South Africa, however, persistent service delivery protests, limited institutional capacity, and resource constraints continue to undermine effective governance, raising critical questions about the readiness and effectiveness of AI and ICT adoption in the public sector. This paper, therefore, examines the impact of AI and ICT on public service transformation in South Africa, with a focus on their potential to improve service delivery and the barriers limiting their effective implementation. Methodologically, the paper adopts a qualitative research approach based on secondary data, drawing on peer-reviewed literature, government reports, and relevant case studies on digital transformation in public administration. Through thematic synthesis, the paper analyses patterns of adoption, impact, and implementation challenges across key public service domains. The findings reveal that AI and ICT have contributed to improved e-government services, enhanced administrative efficiency, and greater transparency in selected areas of public service delivery. However, these benefits remain uneven and fragmented due to persistent challenges, including inadequate infrastructure, limited financial and human resources, resistance to change, regulatory constraints, low levels of digital literacy, and outdated legacy systems. These barriers collectively slow down system-wide digital transformation and limit the scalability of technological innovations. The paper contributes by providing a consolidated and updated synthesis of fragmented evidence on AI and ICT adoption in South Africa’s public sector, offering a clearer understanding of both progress and persistent structural constraints. It further indicates that digital transformation is not solely a technological issue but also an institutional and governance challenge. The paper recommends prioritised investment in modern ICT infrastructure, strengthened digital skills development for public servants, and the establishment of a coherent national digital transformation strategy. It further recommends simplifying procurement processes, fostering an innovation-oriented public sector culture, and strengthening regulatory and ethical governance frameworks to ensure accountability, inclusivity, and sustainable digital transformation in public service delivery.

The Fourth Industrial Revolution (4IR) altered how institutions and people interact and operate in various contexts. Technological advancements through e-government have resulted in more responsible, transparent, effective, and efficient governance and service delivery in Lesotho. The adoption of e-government and its influence on service delivery in Lesotho are examined in this study using a systematic scoping review process guided by the PRISMA 2020 framework. Using the Technology Acceptance Model (TAM) as its theoretical lens, the study argues that citizen adoption is dependent on perceived usefulness and ease of use, both of which are significantly hindered by local constraints. The evaluation acknowledges gains made through programmes such as the 2013 e-Government Infrastructure Project, which has increased efficiency and transparency, particularly in metropolitan areas such as Maseru. Nevertheless, it also draws attention to a notable implementation gap, with a sizable urban-rural digital divide that marginalises rural residents due to inadequate infrastructure, expensive ICT, and restricted coverage. Serious accessibility issues are also exacerbated by inadequate digital literacy and the predominance of English over Sesotho on government websites. According to the study, resolving these problems calls for a multifaceted strategy. Investing in rural digital infrastructure, lowering access fees, requiring multilingual and accessible digital content, and starting national digital literacy initiatives are all part of this strategy to transform e-government into a tool for equitable service delivery and inclusive development for all Basotho.

This essay elucidates the challenges of public sector innovation in Somalia and proposes potential solutions. It synthesises documentary research with four succinct case studies to discern the policy and organisational barriers that predominantly hinder experimentation, scaling, and institutionalisation of improved methodologies. At the policy level, restrictive fiscal constraints, inflexible public financial management and procurement processes, along with inadequate data and platform governance, limit the capacity for experimentation and expansion. At the organisational level, deficiencies in capabilities, cultures dominated by compliance, inadequate portfolio management, and fragmented coordination across central, line, and federal member states hinder iteration and spread. The overarching fragility, insecurity, and climate disturbances in Somalia amplify the perceived consequences of failure, hence intensifying risk aversion. The article presents a Somalia-specific, multi-tiered barrier model consistent with OECD/OPSI principles and the GovTech modernisation agenda, and suggests practical enabling mechanisms: a pre-approved experimentation period within public financial management regulations, guidance for procurement aimed at innovation, pathways to scalability through national payment and identification systems, and focused capacity development linked to civil service remuneration and grading reform. The assertion is clear: absent safeguarded fiscal and procedural environments for regulated risk-taking and a measured yet rigorous expansion of organisational innovation capacities, Somalia's potential digital and institutional changes will fail to achieve their intended outcomes.

In the digital era, public administrations face the dual challenge of modernizing internal processes while improving citizen services, amid rising expectations for transparency, accountability, and integrity. Citizens demand faster, more accessible, and more transparent services, while pressures to cut costs and boost efficiency intensify. E-government and broader digital transformation thus emerge as strategic levers to address these demands. This study aimed to assess how, and under what conditions, e-government initiatives enhance service delivery and transparency, while identifying mediating factors, including technical, organizational, and political factors. An in-depth qualitative literature review and analysis of secondary data (the UN E-Government Survey, open data indicators, and corruption perception indices) was conducted to explore these dynamics. The study followed the integrative review standards, screening the e-government adoption literature, the United Nations E-Government Survey, global benchmarking reports, and digital government evaluations published between 2010 and 2025, and using thematic coding to ensure replicability and analytic depth. The findings provide practical recommendations for policymakers and administrators to enhance service quality, transparency, and citizen engagement. The study contributes to the growing literature on public sector digitalization by synthesizing key success factors, common obstacles, and emerging trends across diverse national and cultural contexts, offering insights for effective governance in the digital age.

The desire for a more personalised between government and citizens has, according to various studies, increased over the past few years. This has prompted a growing need for citizen- and business-focused digital government. However, achieving transparent and efficient e-governance often involves crossing many hurdles, which are often unique to specific municipalities across nations. Hence, this study sought to explore the unique hurdles faced by government to gain insights on how to create a more inclusive, responsive and impactful e-government landscape that serves all stakeholders. The chief goal of the present study was to explore and analyse the challenges and barriers in implementing and utilising e-governance in the eThekwini Metropolitan Municipality specifically, which is a municipality that services millions of people. Factors that were explored included infrastructural readiness, institutional capacity, user engagement, and the socio-economic factors that affect both the adoption and outcomes of digital governance tools. The convergent mixed method research approach was used in this study. Survey questionnaires and semi-structured interviews were used to collect primary data from eThekwini citizens as well municipal workers. These participants were selected using convenience and purposive sampling, for the quantitative and qualitative parts respectively. The latest version of the Statistical Package for the Social Sciences (SPSS) was used to descriptively analyse the quantitative data collected and thematic analyse the qualitative data. The findings reveal that both staff and citizens are relatively open to e-government services; however, there are numerous hurdles such as internet connectivity, the user interfaces, and digital literacy that need to be overcome to improve the ‘buy-in’ and usage by both staff and citizens. The study highlighted both the achievements and challenges associated with e-governance in the eThekwini Municipality. The municipality’s adoption of ICT in service delivery has yielded improvements in efficiency and accessibility for digitally connected residents, demonstrating the potential of e-governance to enhance public services. However, barriers, such as digital infrastructure gaps, organisational resistance, and socio-economic disparities, limit the full realisation of these benefits. For stakeholders to benefit maximally from e-governance there has to be increased efforts to build digital proficiency amongst citizens and staff, and more ICT infrastructure build in peri-urban communities.