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Service quality and customer retention remain essential issues in the service sector. This research delves into unravelling the complex relationships between the facets of the SERVQUAL model (reliability, responsiveness, tangibility, assurance, and empathy) and the retention of hotel customers in less-urban areas of Ghana. A cross-sectional survey of 450 customers of hotels in the Volta Region produced data for descriptive and regression analyses using Smart PLS 4. The results show that service quality was rated moderately, only assurance and empathy significantly affect customer retention, while tangibility, reliability, and responsiveness do not. Generalizability of our findings to other regions of Ghana and elsewhere might be questioned because the study was limited to only one region. However, this seeming limitation provides novelty and value in several ways. Firstly, while SERVQUAL is widely used, its application to less-urban geographical areas like the Volta Region is uncommon. Moreover, the study provides a deeper understanding of how service quality affects customer retention by focusing on a specific, narrow regional area. Further, by differing from the usual broader hospitality research, this distinctive approach offers valuable insights into local customers' unique preferences and behaviours that larger-scale studies may overlook.

The study aims to explore inadequate pedagogical training for higher education and strategies that could enhance effective teaching. The study adopted a constructivist paradigm and qualitative research design as it is qualitative in nature. Bandura’s social cognitive theory forms the basis for the study. The theory holds that learning occurs in a social context, interacts with the surroundings and actions, and applies the already stored schemata to acquire new knowledge. Data were generated from the critical review of the relevant literature. It was interpreted and analyzed thematically following Castle and Amanda’s five steps of thematic analysis. The results showed inadequate funding and wrong assumptions about the teaching abilities of lecturers with advanced degrees. In addition, there is also a lack of formal training programs, which contributes to the poor state of teacher training. The study revealed that enough funding and transparent lecturers’ pedagogical training structures can enhance lecturers’ teaching abilities. The study concludes that teacher training for higher education is insufficient. However, proper financial support for relevant and effective teacher training programmes could improve lecturers’ teaching skills and thus better students’ performance. The study recommends that all lecturers in higher education should go under formal teacher training. Universities should also source funds to enhance formal teacher training for novice lecturers. There should be frequent refresher courses on the latest teaching methods for gurus already in the field.

In the current higher education environment in Ghana, universities have directed their attention towards fulfilling their social obligations, which are referred to as University Social Responsibility (USR), to both their internal and external stakeholders. This study, driven by the Stakeholders Theory, examines the premise that affective commitment serves as a positive and substantial mediator in the relationship between USR and employee engagement. Therefore, this study investigates the impact of both internal and external corporate social responsibility (CSR) initiatives on the emotional commitment and level of involvement of employees in Ghanaian institutions. This study utilised the research onion framework to guide its methodology. It employed a cross-sectional survey design, based on the positivism paradigm and supported by the hypothetico-deductive model. The purpose was to test hypotheses and measure the relationships between user satisfaction and staff engagement, with affective commitment acting as a mediator. The study was conducted within the context of Ghanaian universities.  A two-stage stratified sampling method was utilised to choose 412 participants for the survey. The data collected via a 5-point Likert scale empirically validated questionnaire with Cronbach’s alpha coefficient (?) > 0.70 was adapted for the survey. The data collected were configured and subjected to Structural Equation Modelling for analysis at a significance level of p<.05 using the SMART pls software. This survey found that affective commitment is a statistically significant factor that directly explains and predicts the mediation effect of internal CSR on employee engagement (beta=0.217; t>1.96; p=0.000: p<0.05), and external CSR on employee engagement (beta=0.065; t>1.96; p=0.000: p<0.05) in Ghanaian universities enrolled in the survey. This study recommends that public and private universities in Ghana should foster a strong sense of commitment and loyalty among employees towards the organisation and its CSR efforts.

This study was conducted to examine the effect of 3D printing cost, 3D printing technology adoption and regulatory compliance on environmental sustainability among 3D printing firms in South Africa. The study also investigated the mediating effect of regulatory compliance on the relationships between 3D printing cost and 3D printing technology adoption on environmental sustainability. The study adopted a deductive research approach, quantitative research method and an explanatory correlational research design. Simple random sampling technique was used to select a total of 152 employees of 3D printing firms in South Africa. Questionnaires served as the data collection instruments, and online data gathering was done using Google Forms. The Statistical Package for Social Sciences (SPSS) version 26 software was used for data coding, data entry, and descriptive statistics. Smart PLS 4 was used to conduct partial Least Squares (PLS) Structural Equation Modelling. Results of the study indicate that a significant negative relationship exists between 3D printing cost and environmental sustainability while a significant positive relationship was found to exist between 3D printing technology adoption and environmental sustainability among 3D printing firms in South Africa. A significant positive relationship also exists between 3D printing regulatory compliance and environmental sustainability. For mediation effects, it was found that 3D printing regulatory compliance negatively mediates the relationship between cost and environmental sustainability. The results also indicated that regulatory compliance does not mediate the relationship between 3D printing technology and environmental sustainability. The study concludes that, in as much as 3D printing costs and technology adoption are essential, regulatory compliance has significant role to play in ensuring the maximization of environmental sustainability in South Africa’s 3D printing industry.

This paper examines the challenges facing the provision of low-cost housing conundrum, with specific reference to the Eastern Cape Province. The paper will further explore policy alternatives to the idea of low-cost housing scheme delivery over time with a view to improving delivery of low-cost housing inquest for integrated sustainable communities in the province. Against the above stated background, the aim of this paper is to investigate challenges facing the provision of low-cost housing on the people of Eastern Cape Province.  The guiding research question of this paper is: what is the efficacy way of implementing integrated low-cost housing strategy in addressing the problem of affordable housing shortage for the poor in the Province through the Integrated Human Settlement Plan? This papers setting is in the Eastern Cape Province, South Africa. A mixed method approach is employed to explore and describe the complexities at play in the policy tensions conundrum in the Eastern Cape Province. The findings of this paper suggest that the goal and vision of Integrated Human Settlement Plan should be consistently communicated in clear simple terms to all affected, especially the rural poor communities as they are most affected by the provision of low-cost housing provision. This article contributes to the scholarship of Public Administration and Development Management of resources surrounding the ongoing debate on the implementation of Integrated Human Settlement programme’s and government interventions that are targeted at low income and poor communities in South Africa with regard to transformation, development and policy implementation. The main argument of this paper is that with an adequate policy execution of the government’s development agenda we can improve service delivery as well as integrated human settlement that brings human dignity to the province of the Eastern Cape.

This article reports on literature review and the reflective practice of teachers and school principals on the use of action research in identifying teachers’ professional development (TPD) needs required for a successful implementation of blended and virtual learning. This article sought to contribute to the body of knowledge of teachers’ needs analysis and development; teachers’ digital competencies; and action research to the field of education. School principals and teachers who participated in this study confirmed that action research is an effective strategy that can be used in TPD. They further stressed that action research can be used to replace the existing ‘one size fits all strategy’ that is currently used blatantly across highly adequately and under-resourced schools. Using action research helped them expose realities entrenched within teaching and learning in less privileged schools. This study recommends the use of action research as strategy for identification of teachers’ and learners’ needs that should inform the contents and nature of teachers’ professional development programs.

This article aims to offer significant insights regarding the degree to which the Accounting curriculum in grade 12 prepares students for the Bachelor of Accounting program. In South Africa, secondary school students traditionally select topics based on their intended occupations. For example, students aiming to obtain a Bachelor of Accounting enrol in a commercial path, with Accounting as one of their primary disciplines. The grade 12 accounting curriculum is considered suitable for preparing students for a Bachelor of Accounting degree. Nonetheless, there are significant deficiencies regarding the degree to which the grade 12 Accounting program equips students for a Bachelor of Accounting. This qualitative study utilised a constructivist framework and implemented a case study research approach. Two Bachelor of Accounting students and instructors were intentionally selected for semi-structured interviews. The acquired data was examined by theme analysis. The research indicated that deficiencies in the grade 12 curriculum of secondary education insufficiently equip students for a Bachelor of Accounting. The university curriculum significantly differs, as the teaching materials for the grade 12 Accounting syllabus are outdated, and the training is solely theoretical.  Given the aforementioned findings, this study advocates for an upgrade to the grade 12 Accounting curriculum. by incorporating insights from Bachelor of Accounting specialists and integrating data from various businesses. Additionally, the grade 12 curriculum must incorporate practical learning experiences to provide students with exposure to the program.

This paper examines the challenges facing the provision of low-cost housing conundrum, with specific reference to the Eastern Cape Province. The paper will further explore policy alternatives to the idea of low-cost housing scheme delivery over time with a view to improving delivery of low-cost housing inquest for integrated sustainable communities in the province. Against the above stated background, the aim of this paper is to investigate challenges facing the provision of low-cost housing on the people of Eastern Cape Province.  The guiding research question of this paper is: what is the efficacy way of implementing integrated low-cost housing strategy in addressing the problem of affordable housing shortage for the poor in the Province through the Integrated Human Settlement Plan? This papers setting is in the Eastern Cape Province, South Africa. A mixed method approach is employed to explore and describe the complexities at play in the policy tensions conundrum in the Eastern Cape Province. The findings of this paper suggest that the goal and vision of Integrated Human Settlement Plan should be consistently communicated in clear simple terms to all affected, especially the rural poor communities as they are most affected by the provision of low-cost housing provision. This article contributes to the scholarship of Public Administration and Development Management of resources surrounding the ongoing debate on the implementation of Integrated Human Settlement programme’s and government interventions that are targeted at low income and poor communities in South Africa with regard to transformation, development and policy implementation. The main argument of this paper is that with an adequate policy execution of the government’s development agenda we can improve service delivery as well as integrated human settlement that brings human dignity to the province of the Eastern Cape.

Employee engagement has become a prominent topic in workplace discourse, particularly within academia, yet the academic literature on this subject remains relatively limited, especially in the context of Ghana. This paper seeks to address this gap by examining the factors contributing to employee engagement among academics and exploring their interrelationships for enhanced engagement of faculty. This was done through a comprehensive literature review, drawing on peer-reviewed journal articles, working papers, textbooks, and other relevant published sources, as well as online databases, including EBSCO Business Source Premier, Emerald Full Text, Google Scholar, Sci-Space, Science Direct, Sci-Hub, and Scopus. This study identifies key factors influencing employee engagement in higher education institutions as co-worker relationships, effective supervision, confidence in management, meaningful work roles, perceived organisational politics, organisational resources, effective leadership, and compensation and monetary benefits. The findings reveal a concerning trend of a higher number of disengaged or unengaged employees compared to those who are actively engaged. Furthermore, the consequences of employee engagement identified in the literature include job satisfaction, employee retention, and organisational citizenship behaviours, while challenges and barriers to engagement include poor management-union relationships, poor work environments, poor management practices, and inadequate communication. This paper contributes to the understanding of employee engagement in academia and provides insights for improving engagement levels in higher education institutions in Ghana.

This study was conducted to examine the effect of 3D printing cost, 3D printing technology adoption and regulatory compliance on environmental sustainability among 3D printing firms in South Africa. The study also investigated the mediating effect of regulatory compliance on the relationships between 3D printing cost and 3D printing technology adoption on environmental sustainability. The study adopted a deductive research approach, quantitative research method and an explanatory correlational research design. Simple random sampling technique was used to select a total of 152 employees of 3D printing firms in South Africa. Questionnaires served as the data collection instruments, and online data gathering was done using Google Forms. The Statistical Package for Social Sciences (SPSS) version 26 software was used for data coding, data entry, and descriptive statistics. Smart PLS 4 was used to conduct partial Least Squares (PLS) Structural Equation Modelling. Results of the study indicate that a significant negative relationship exists between 3D printing cost and environmental sustainability while a significant positive relationship was found to exist between 3D printing technology adoption and environmental sustainability among 3D printing firms in South Africa. A significant positive relationship also exists between 3D printing regulatory compliance and environmental sustainability. For mediation effects, it was found that 3D printing regulatory compliance negatively mediates the relationship between cost and environmental sustainability. The results also indicated that regulatory compliance does not mediate the relationship between 3D printing technology and environmental sustainability. The study concludes that, in as much as 3D printing costs and technology adoption are essential, regulatory compliance has significant role to play in ensuring the maximization of environmental sustainability in South Africa’s 3D printing industry.