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This article explores the perceptions of teachers about their role to implement the national school nutrition programme in the Harry Gwala District KwaZulu-Natal. This article originated from my Ph.D. study in which a qualitative research design with a sample of teachers was used, and nutrition coordinators who play a primary role in the school nutrition programme. Data was collected through individual interviews and document analysis. The study findings indicated that teachers perceived their role to interact with learners during feeding time as necessary in order to achieve the main objectives of the programme. The findings secondly indicated that teachers have a perception that their monitoring and supervision role ensured that there is a great need to check food stuff delivered by service providers as the key to ensure smooth running of the school nutrition programme, the findings thirdly emphasis that, teachers perceived as their role to ensure that all learners at school benefit from the programme. The findings also heighted that teachers were demotivated by unavailability of feeding equipment in their role to implement the school nutrition programme. The study also assert that school teachers had a perception that smooth running of the school nutrition programme depends on their proper management and administration of the programme. The study also find that teachers perceived safety and security on school nutrition programme as the most challenging aspect on their role to implement the programme. It was also discovered that the duty to that the service providers, Volunteer Food Handlers are not paid on time is also perceived as a barrier to programme implementation. Teachers have a perception that food for learners should be prepared and served under hygienic conditions even if the infrastructure if poorly developed. This study has a meaningful contribution to the entire implementation of the national school nutrition programme, and also fill the gap on how teachers perceive their role in the implementation of the school nutrition programme.

Internationally, the issue of gender equality in higher education has been a serious challenge, particularly in leadership roles. This issue has spread to African countries, including South Africa. Despite the implementation and adaptation of gender equity policies, such as the Employment Equity Act of 1998, women remain underrepresented in both support and academic leadership roles within South African institutions of higher education. Studies have been conducted in this area focusing on examining structural barriers, policy gaps, and gender representation. Still, few have synthesised women’s personal narratives across multiple sources using secondary qualitative data. This current paper exists to address that gap. It further revisits the concept of the glass ceiling by unpacking women's lived experiences of career progression across the sector in recent years. It uses a qualitative approach and relies on secondary data to examine how women experience and respond to institutional barriers. The data were analysed narratively to highlight personal stories, identities, and meaning-making processes of women navigating leadership. The paper found that women in higher education are skilled and committed, but they remain constrained by outdated institutional systems that offer symbolic inclusion and limited support, thereby preventing genuine access to leadership roles. Despite this invisible glass ceiling, women remain strong and resilient, living the meaning of “wathint’ abafazi, wathint’ imbokodo.” (A woman is a rock), they continue to push forward and lead even when the higher education system fails them. Therefore, it recommends that the Department of Higher Education and Training (DHET) strengthen the enforcement of gender equity policies through regular gender audits, leadership development programmes, and accountability mechanisms to promote authentic empowerment and sustainable transformation.

This integrative review explores the relationship between leadership styles, employee resilience, and well-being within modern organizational settings. Based on empirical and theoretical research published between 2015 and 2025, the study consolidates multidisciplinary insights to examine how different leadership approaches impact employee adaptability and psychological health. Leadership styles such as transformational, authentic, and servant leadership are increasingly acknowledged for their effectiveness in fostering resilience and supporting employee well-being, whereas transactional, authoritarian, and laissez-faire leadership tend to be associated with less favorable outcomes. The review integrates perspectives from Leader–Member Exchange (LMX) theory, Conservation of Resources (COR) theory, and the Job Demands–Resources (JD–R) model to provide a comprehensive understanding of how leadership behaviours function as organizational and psychological resources. Through thematic analysis of selected studies, resilience is identified as both a mediator and a moderator in the relationship between leadership and well-being, indicating that resilient employees are better equipped to manage workplace stressors and maintain engagement. Findings suggest that supportive leadership behaviours facilitate resource accumulation, enhance positive employee outcomes, and help mitigate the adverse effects of job demands. Conversely, ineffective leadership styles are linked to diminished trust, increased burnout, and lower organizational commitment. The review emphasizes the importance of developing resilience-focused leadership practices to support sustainable employee well-being and organizational success. It also recommends that organizations incorporate leadership development programs alongside resilience-building initiatives to strengthen psychological resources and adaptive capacities across all levels of the workforce. Future research should focus on longitudinal and cross-cultural studies to enhance understanding of these complex dynamics.

This article employs a structured, theory-guided comparative policy analysis to examine the persistent deficits in community trust that undermine primary health care (PHC) service delivery in Nigeria. Despite numerous reforms targeting financing and administrative structures, PHC utilization remains low and citizen confidence fragile. Drawing on policy learning theory, this study argues that Nigeria’s PHC reforms have predominantly involved first-order, instrumental adjustments, failing to foster deeper shifts in governance philosophy or state-citizen relations essential for building trust. Using Rwanda as a contrasting case, the analysis illustrates how its post-genocide PHC reconstruction leveraged second- and third-order policy learning to embed community trust within governance through co-production, robust accountability mechanisms, and deliberate institutional design. The paper identifies context-sensitive policy lessons for Nigeria, emphasizing that trust must be recognized and actively governed as a strategic resource for legitimate, responsive, and sustainable PHC systems, rather than merely a residual outcome of service delivery.

The current economic crisis which is a consequence of fuel subsidy removal and devaluation of Nigerian currency through foreign exchange unification is a reality as nearly every household is feeling the heat. The evidence is plethora including high inflation, loss of jobs, malnutrition, imbalance diets among others. These relatively impactful factors have heightened psychological and economic stress in the country in recent time. Hence, citizens result to relieving pain via humorous interjections thereby creating a nexus between economic severity and humour. This paper interrogates “humour” as a coping mechanism and instrument of political critique in the ocean of economic hardship popularised by humourists, comedians and entertainment industrialists in an organised event and social media platforms. This study relies on secondary materials and memes from social media platforms and online newspapers between May 2023 till date and thereby subjected to qualitative content analysis. The selection criteria of the memes were based on the period when those policies were implemented. Coping theory was deployed as the theoretical foundation. The study found out that humour helps to strengthen social bonds, reduction of stress, change of perception, as a means of livelihood and political critique.

This article employs a structured, theory-guided comparative policy analysis to examine the persistent deficits in community trust that undermine primary health care (PHC) service delivery in Nigeria. Despite numerous reforms targeting financing and administrative structures, PHC utilization remains low and citizen confidence fragile. Drawing on policy learning theory, this study argues that Nigeria’s PHC reforms have predominantly involved first-order, instrumental adjustments, failing to foster deeper shifts in governance philosophy or state-citizen relations essential for building trust. Using Rwanda as a contrasting case, the analysis illustrates how its post-genocide PHC reconstruction leveraged second- and third-order policy learning to embed community trust within governance through co-production, robust accountability mechanisms, and deliberate institutional design. The paper identifies context-sensitive policy lessons for Nigeria, emphasizing that trust must be recognized and actively governed as a strategic resource for legitimate, responsive, and sustainable PHC systems, rather than merely a residual outcome of service delivery.

The current economic crisis which is a consequence of fuel subsidy removal and devaluation of Nigerian currency through foreign exchange unification is a reality as nearly every household is feeling the heat. The evidence is plethora including high inflation, loss of jobs, malnutrition, imbalance diets among others. These relatively impactful factors have heightened psychological and economic stress in the country in recent time. Hence, citizens result to relieving pain via humorous interjections thereby creating a nexus between economic severity and humour. This paper interrogates “humour” as a coping mechanism and instrument of political critique in the ocean of economic hardship popularised by humourists, comedians and entertainment industrialists in an organised event and social media platforms. This study relies on secondary materials and memes from social media platforms and online newspapers between May 2023 till date and thereby subjected to qualitative content analysis. The selection criteria of the memes were based on the period when those policies were implemented. Coping theory was deployed as the theoretical foundation. The study found out that humour helps to strengthen social bonds, reduction of stress, change of perception, as a means of livelihood and political critique.

Artificial Intelligence (AI) is transforming higher education, offering both pedagogical advantages and potential academic risks for teaching and learning. This systematic review consolidates existing research to examine whether AI enhances or hinders pedagogical practices in universities. Results show that AI boosts efficiency, supports personalization, and promotes inclusivity through adaptive learning systems, intelligent tutoring platforms, and automated assessment tools. The findings, however, also indicate risks such as academic integrity issues, algorithmic bias, unequal access, and the potential deskilling of educators. Furthermore, policy gaps exacerbate these risks, subjecting institutions to ethical dilemmas and inconsistent practices. The review concludes that responsible integration, supported by strong governance frameworks, drives the impact of AI in academia. Recommendations for policymakers include introducing clear institutional policies for the use of AI in higher education, promoting equitable access to digital infrastructure, and mandating transparency and accountability to ensure trust and fairness in high-stakes decision-making. For higher education institutions, establishing comprehensive guidelines for AI use, investing in faculty training, and redesigning assessments can help ensure inclusivity, preserving creativity, and emphasizing originality and problem-solving skills less easily replicated by AI.

Customer service quality is still a major problem in Zimbabwe’s telecommunications sector. This study aimed to develop a framework to improve customer service in the sector. It focused on how network reliability, how quickly complaints are resolved, staff skills and empathy, and customer involvement in service improvement affect customer satisfaction. Customers often face network failures, slow responses to complaints, and poor communication with service providers. These problems reduce customer satisfaction.: The study used data collected in Manicaland Province, Zimbabwe. A convergent parallel mixed-methods approach was used. Quantitative data were collected from a random sample of 220 customers, while qualitative data were collected from 13 purposively selected participants, including managers and frontline customer service staff. Data analysis was conducted using SPSS AMOS version 23 and thematic analysis. The results showed that network reliability had a strong and positive effect on customer satisfaction. Staff competence and empathy also had a significant positive effect on customer satisfaction, showing that skilled, respectful, and caring staff improve customers’ experiences. In contrast, complaint-resolution efficiency did not have a significant effect on customer satisfaction. The analysis further showed that value co-creation partially mediated the relationship between network reliability and customer satisfaction, as well as between staff competence and customer satisfaction. The study recommended that regulators such as Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) enforce service quality standards, and that policymakers support digital inclusion and innovation. The study contributes that customer satisfaction can be improved by upgrading network infrastructure, providing ongoing staff training, empowering frontline employees, and creating formal ways to engage customers.

Employee retention remains a critical concern across corporate sectors due to its far-reaching implications for operational efficiency, institutional knowledge preservation, and sustained organisational performance. This systematic literature review examines contemporary approaches to addressing employee retention challenges, with a specific focus on the manufacturing, healthcare, and tech industries. Drawing on peer-reviewed publications from 1998 to 2025, the study identifies and synthesises the primary drivers of employee turnover, while evaluating evidence-based strategies employed to mitigate it. The findings reveal that while financial incentives continue to play a foundational role in employee retention, they are increasingly insufficient in isolation. Sector-specific dynamics, such as labour inflexibility in manufacturing, emotional burnout in healthcare, and innovation fatigue in technology-intensive environments, necessitate tailored and context-sensitive retention strategies. Emerging themes identified include the growing influence of employee engagement initiatives, adaptive leadership practices, flexible work arrangements, and the strategic integration of technology in supporting retention goals. Notably, the review highlights a significant gap in the literature concerning psychological and behavioural dimensions of retention. Despite their demonstrated importance, factors such as intrinsic motivation, emotional well-being, and workplace stress remain underexplored. Addressing these elements is essential to formulating holistic, human-centred retention models. The study concludes by advocating for industry-aligned, psychologically informed, and adaptable frameworks that can respond to the evolving dynamics of modern organisational environments.