CiteNScope — Scholarly Index & Analytics
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Research across participating journals · All insights follow your collection filters.

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OpenAlex coverage 100.0% · 160/160 recordsLast OpenAlex observation 24 Oct 2026, 12:43 UTC
PUBLICATIONS160In the selected collection
CROSSREF CITATIONS274160/160 with known counts
OPENALEX CITATIONS361160/160 with known counts
OPENALEX MEAN2.26Per article with a known count
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Output and reach

Publication activity alongside incoming citations.

Publication activity

Articles grouped by publication year

Publications

Hover over a year or focus the chart and use arrow keys to inspect values.

2026 is year to date. 0 undated publications excluded.

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Citations received

OpenAlex · year of the citing work

OpenAlex

Hover over a year or focus the chart and use arrow keys to inspect values.

2017–2026 annual-history window. 2026 is year to date. Unknown years have gaps.

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Two perspectives on citations

Follow the research impact

Independent sources. Clear time scales.

Lifetime citations by publication year

Crossref and OpenAlex · separate totals for the same publication cohorts

Hover over a year or focus the chart and use arrow keys to inspect values.

Latest lifetime totals, grouped by the cited article’s year. These are not citations received in that year.

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Citations received each year

OpenAlex · incoming citation links grouped by citing-work year

OpenAlex

Hover over a year or focus the chart and use arrow keys to inspect values.

2017–2026 annual-history window. 2026 is year to date. Unknown years have gaps.

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Annual history: 160/160 articles. Latest history observation: 2026-10-24T12:43:00.089860+00:00. Source totals are never added together.
Research side by side

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Select journals to compare the same collection filters. Source totals stay separate. These measures describe research activity, not journal quality.

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International Journal of Business Ecosystem & StrategyInternational Journal of Research in Business and Social Science

Publications

Articles by publication year

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Crossref citations

Latest lifetime totals · grouped by publication year

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OpenAlex citations

Latest lifetime totals · grouped by publication year

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OpenAlex · Citations received

By year of the citing work · 2017–2026

View data & coverage

2026 is year to date. Crossref and OpenAlex lifetime charts share a citation scale. Unknown observations appear as gaps; known zero stays zero. Annual receipts use available OpenAlex histories and may not sum to lifetime totals. 0 undated publications excluded from publication-year charts.

Full analytics report All distributions, publications, comparisons & data provenance
160 MATCHING PUBLICATIONSExplore results →Export CSV ↓
INDEXED PUBLICATIONS160
CROSSREF CITATIONS274
CROSSREF · CITED PUBLICATIONS55.6%
CROSSREF · MEAN CITATIONS1.71

Crossref citation coverage: 160 / 160 publications (100.0%). Latest observation: 21 Oct 2026, 07:22 UTC. Means and percentages use records with known counts.

OpenAlex / Separate citation source

A broader view of this research

DOI-matched OpenAlex observations for the same selected publications. These counts are separate from Crossref and are never added together.

OPENALEX CITATIONS361
DOI MATCH COVERAGE100.0%160 / 160 publications
MEAN · KNOWN COUNTS ONLY2.26160 known · 0 unknown
MEDIAN · KNOWN COUNTS ONLY1.0

Observation range: 21 Oct 2026 07:22 UTC — 24 Oct 2026 12:43 UTC. Missing matches are not zero citations. Previous observations may remain if a refresh fails or a DOI no longer matches.

OpenAlex citation distributionNo citations681–5736–201821+1Unknown0

Institutions, countries & topics

OpenAlex affiliations and primary-topic classification. Each publication counts once per institution or country; multi-affiliated publications appear in multiple groups, so percentages can sum above 100%. Countries describe author affiliations, not nationality. Topics use one primary topic per publication.

Institutions

160 / 160 with data · 0 missing or unmatched. Percentages use all 160 selected publications.

Countries

160 / 160 with data · 0 missing or unmatched. Percentages use all 160 selected publications.

Primary topics

160 / 160 with data · 0 missing or unmatched. Percentages use all 160 selected publications.

Job Satisfaction and Organizational Behavior7 4.4%Public Administration in Developing Nations6 3.8%Organizational Change and Leadership6 3.8%E-Government and Public Services5 3.1%Entrepreneurship Studies and Influences4 2.5%Information and Cyber Security4 2.5%Local Economic Development and Planning4 2.5%Technology Adoption and User Behaviour3 1.9%Corporate Social Responsibility Reporting3 1.9%Sustainable Supply Chain Management3 1.9%Work-Family Balance Challenges3 1.9%Crime, Illicit Activities, and Governance3 1.9%Public-Private Partnership Projects3 1.9%Employee Performance and Management3 1.9%Auditing, Earnings Management, Governance2 1.2%Customer Service Quality and Loyalty2 1.2%Public Policy and Administration Research2 1.2%International Business and FDI2 1.2%Corruption and Economic Development2 1.2%Taxation and Compliance Studies2 1.2%Smart Cities and Technologies2 1.2%Healthcare Systems and Reforms2 1.2%Doctoral Education Challenges and Solutions2 1.2%Supply Chain Resilience and Risk Management2 1.2%FinTech, Crowdfunding, Digital Finance2 1.2%Folklore, Mythology, and Literature Studies2 1.2%Management and Organizational Practices2 1.2%SMEs Development and Digital Marketing2 1.2%Local Governance and Planning2 1.2%Accounting and Financial Management2 1.2%Artificial Intelligence in Education2 1.2%Monetary Policy and Economic Impact1 0.6%Teacher Education and Leadership Studies1 0.6%Substance Abuse Treatment and Outcomes1 0.6%Quality and Supply Management1 0.6%COVID-19 and Mental Health1 0.6%Blockchain Technology Applications and Security1 0.6%Impact of Technology on Adolescents1 0.6%Economic Growth and Productivity1 0.6%Energy, Environment, Economic Growth1 0.6%Climate change impacts on agriculture1 0.6%Crime Patterns and Interventions1 0.6%Early Childhood Education and Development1 0.6%Digital Marketing and Social Media1 0.6%Digital Transformation in Industry1 0.6%Student Assessment and Feedback1 0.6%Microfinance and Financial Inclusion1 0.6%Gender Diversity and Inequality1 0.6%Ethics in Business and Education1 0.6%Policing Practices and Perceptions1 0.6%Workplace Health and Well-being1 0.6%Misinformation and Its Impacts1 0.6%International Development and Aid1 0.6%Agriculture Sustainability and Environmental Impact1 0.6%Labor Movements and Unions1 0.6%Gender Politics and Representation1 0.6%ICT Impact and Policies1 0.6%Poverty, Education, and Child Welfare1 0.6%Postcolonial and Cultural Literary Studies1 0.6%Fiscal Policy and Economic Growth1 0.6%Higher Education and Employability1 0.6%Pharmaceutical Economics and Policy1 0.6%Family Business Performance and Succession1 0.6%Agricultural risk and resilience1 0.6%Outsourcing and Supply Chain Management1 0.6%Energy Efficiency and Management1 0.6%Evaluation and Performance Assessment1 0.6%Linguistics and Discourse Analysis1 0.6%Urban and Freight Transport Logistics1 0.6%Linguistic research and analysis1 0.6%Corporate Management and Leadership1 0.6%Educational Innovations and Challenges1 0.6%Employer Branding and e-HRM1 0.6%Food Supply Chain Traceability1 0.6%Digital Economy and Work Transformation1 0.6%Cybercrime and Law Enforcement Studies1 0.6%Themes in Literature Analysis1 0.6%Public Procurement and Policy1 0.6%Education and Islamic Studies1 0.6%Human Rights and Development1 0.6%Gender, Education, and Development Issues1 0.6%Strategic Planning and Analysis1 0.6%Robotic Process Automation Applications1 0.6%Unemployment and Economic Growth1 0.6%Labor Market and Education1 0.6%Economic Zones and Regional Development1 0.6%Agricultural Development and Management1 0.6%Community and Sustainable Development1 0.6%Technostress in Professional Settings1 0.6%Journalism and Media Studies1 0.6%Artificial Intelligence in Law1 0.6%Benford’s Law and Fraud Detection1 0.6%Education and Labor Relations1 0.6%AI and HR Technologies1 0.6%Indigenous Knowledge Systems and Agriculture1 0.6%Thoreau and American Literature1 0.6%Border Security and International Relations1 0.6%Death, Funerary Practices, and Mourning1 0.6%Impact of AI and Big Data on Business and Society1 0.6%Marriage and Family Dynamics1 0.6%
Citation year / OpenAlex

Citations received over time

Incoming citations to the selected publications, grouped by the year of the citing work. This is separate from lifetime citation totals grouped by the cited article’s publication year.

The publication filters above define which articles receive the citations. The citation-year range below only controls this chart and the incoming-citation comparison. Removing publication-year filters includes older articles’ incoming citations too.

Annual history available for 160 / 160 selected publications. Supported display window: 2017–2026; 2026 is incomplete. Within a successfully fetched ten-year window, omitted years mean zero. Missing histories and years beyond a saved observation’s window remain unknown (—); partial coverage can understate totals.

Annual-history observations (UTC): 2026-10-21T07:22:43.062987+00:00 — 2026-10-24T12:43:00.089860+00:00. Older observations may be retained after failed or incomplete refreshes.

OpenAlex · Citations received by year

12160.50 2017 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 160/1602018 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 160/1602019 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 160/1602020 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 160/1602021 · All selected publications · OpenAlex · Citations received by year: 0 · Annual history coverage 160/1602022 · All selected publications · OpenAlex · Citations received by year: 13 · Annual history coverage 160/1602023 · All selected publications · OpenAlex · Citations received by year: 42 · Annual history coverage 160/1602024 · All selected publications · OpenAlex · Citations received by year: 92 · Annual history coverage 160/1602025 · All selected publications · OpenAlex · Citations received by year: 121 · Annual history coverage 160/1602026 · All selected publications · OpenAlex · Citations received by year: 93 · Annual history coverage 160/160 2017201820192020202120222023202420252026
View openalex · citations received by year data & coverage
Citation yearJournal / scopeOpenAlex · Citations received by yearPublicationsAnnual history known
2017All selected publications0160160/160
2018All selected publications0160160/160
2019All selected publications0160160/160
2020All selected publications0160160/160
2021All selected publications0160160/160
2022All selected publications13160160/160
2023All selected publications42160160/160
2024All selected publications92160160/160
2025All selected publications121160160/160
2026All selected publications93160160/160

Counts represent citation links, not unique citing papers across a journal: one paper citing two selected articles contributes two links. Older citations outside this window are excluded, so annual sums need not equal lifetime totals. OpenAlex methodology ↗

Crossref citation distribution

Latest Crossref totals for the selected publications; not citations received in the selected years.

Mean1.71
Median1.0
No citations711–5796–201021+0Unknown0

Unknown counts are excluded from the mean, median and cited-publication rate.

Journal comparison

Same filters, source and counting rules across journals. Descriptive statistics, not a quality ranking.

Journal / publisherPublicationsCrossref citationsOpenAlex citationsOpenAlex coverageCrossref meanCrossref medianCrossref cited %*Crossref coverage
International Journal of Business Ecosystem & Strategy
Bussecon International Academy
65657365/651.0043.165/65 · 100.0%
International Journal of Research in Business and Social Science
SSBFNET
9520928895/952.2164.295/95 · 100.0%

* Percentage among publications with a known citation count.

Explore publications

View all 160 →

Most cited · Crossref

JOURNAL ARTICLE

The application of Artificial Intelligence in external auditing and its implications on audit quality? A review of the ongoing debates

Favourate y Mpofu

International Journal of Research in Business and Social Science · 2023

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With the intensity of the Fourth Industrial Revolution, Artificial Intelligence (AI) is being widely adopted to perform key tasks in economic activities. The audit profession has also embraced AI in the performance of its function in carrying out activities like audits, oversight, and advisory functions. The application of AI has been met with acceptance, given its advantages in some quarters and with resistance/scepticism in some. Proponents table benefits such as improved sampling procedures, reduced labour, and time in performing audits, increased efficiency, and effectiveness (due to increased audit coverage) including improved audit quality. Opponents raise pragmatic concerns such as the violation of ethical principles governing the audit profession, potential biases (loss of employment) as well as the challenges of coordinating machine and human activities. The study has two objectives. Firstly, to explore the role of AI in the external audit function. Secondly, to evaluate the ongoing debates on artificial intelligence and external auditing and assess the implications of using AI in the external audit function. The study adopts a qualitative research approach, employing a critical literature review. The study will accentuate the controversies and convergences among researchers on the role and implications of applying AI in external auditing to bring to light possible research gaps that can be explored by future researchers on the subject area. Highlighting the potential externalities of using AI has both theoretical and practical implications.

DOI 10.20525/ijrbs.v12i9.273716 Crossref citations24 OpenAlex citations
JOURNAL ARTICLE

Fostering digital innovations to accelerate service delivery in South African Local Government

Elvin Shava · Shikha Vyas-Doorgapersad

International Journal of Research in Business and Social Science · 2022

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Service delivery protests in the recent past demonstrate the dire state of local government in South Africa. The absence of public sector innovation can be linked to service delivery backlogs hence embracing digital innovations (Internet of Things (IoT), Big data and analytics, cloud, Biometrics, computers, mobile applications, 3D machines) in the Fourth Industrial Revolution (4IR) is strategic for enhancing municipal service provision and uplifting the living standards of citizens in communities.  The study utilised an explorative qualitative case study design premised on an extensive literature and document review analysis to examine the barriers facing the City of Tshwane from adopting digital innovations in the 4IR. The analysis of documents revealed digital hesitancy, leadership void, lack of innovative research culture, weak municipal preparedness, and digital divide in adopting digital innovations are barriers to digital innovation adoption to enhance service delivery. The paper observes further the lack of systematic and evaluative studies to inform public sector innovation, or growth in digital innovations often led to implementation challenges in the City of Tshwane. Conclusions drawn for the article revealed that adopting digital innovations can be the panacea to accelerating urban service delivery in the City of Tshwane; hence institutional readiness, improved revenue streams, including a stable regulatory and policy environment, are imperatives in achieving a digitalised local government in the 4IR.

DOI 10.20525/ijrbs.v11i2.161012 Crossref citations19 OpenAlex citations
JOURNAL ARTICLE

Artificial Intelligence for detecting and preventing procurement fraud

Chiji Longinus Ezeji

International Journal of Business Ecosystem & Strategy · 2024

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The utilization of powerful machine learning models in artificial intelligence offers novel prospects for the identification of fraudulent activities. Artificial Intelligence (AI) is a revolutionary technological tool that enhances the ability to detect and prevent fraud by improving efficiency and effectiveness. This research offers a thorough examination of the utilization of artificial intelligence technology in the realm of procurement fraud prevention and detection. Additionally, it highlights the obstacles that arise when employing machine learning techniques for the purpose of identifying and preventing fraudulent activities. A mixed methods approach was employed in this study, wherein data was collected through an unstructured interview and questionnaire. We conducted a comprehensive review of relevant scholarly articles and online resources. The findings indicate that fraudsters are progressively advancing in their skills, which poses a significant challenge in detecting fraudulent activities. The advent of AI in fraud detection has demonstrated its transformative impact. AI has achieved unparalleled precision and velocity in crime detection and prevention, surpassing the capabilities of any human. Artificial intelligence (AI) enhances the capacity for automation. Accessing unstructured data in the form of spreadsheets, digital documents, and email inboxes poses a significant issue for the procurement function. In order to achieve a successful procurement transformation, businesses should prioritize the creation of essential tools, guarantee acceptance through the establishment of a superior user experience, and integrate both novel and pre-existing technology. It is imperative to disseminate knowledge to the general public regarding the escalating sophistication of artificial intelligence (AI) in the realm of fraud detection and prevention. This includes elucidating the potential benefits of AI in identifying patterns of suspicious activities, assessing its efficacy in predicting potential threats or fraudulent activities prior to their manifestation, and exploring its utility in analyzing historical data pertaining to both familiar and unfamiliar forms of fraudulent behavior.

DOI 10.36096/ijbes.v6i1.47712 Crossref citations15 OpenAlex citations
JOURNAL ARTICLE

Including the excluded in the integrated development planning process for improved community participation

John Mamokhere · Daniel F Meyer

International Journal of Research in Business and Social Science · 2022

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This article aims to assess the Integrated Development Planning (IDP) process for improved community participation. The IDP process was developed to improve strategic planning and community participation at the municipal level. Many South African municipalities have been struggling to use the IDP process to improve community participation. The methodology included 400 respondents who were chosen through a probability sampling technique and probed to complete the online survey using a closed-ended questionnaire guide, and ten respondents were also chosen through a non-probability sampling technique and were face-to-face interviewed using a semi-structured interview guide. The key findings revealed that poor community participation exists in the study area due to a lack of encouragement from responsible authorities. The Tzaneen municipality does not provide adequate feedback to the communities, and the inputs of the communities are not considered. There is a continuous lack of community consultation during the annual review of the IDP. The ineffective IDP process for improved community participation presents several challenges. Thus, this article concluded by providing a few recommendations to enhance the application of the IDP process and community participation. The Tzaneen municipal area should at all times uphold democratic principles by ensuring active public participation, transparency, and openness in municipal affairs. It also recommends making it easier for marginalised and previously disadvantaged people to participate in municipal policy and decision-making without prejudice. South African municipalities, including Tzaneen municipality, should develop and innovate institutional, and organisational capabilities to better utilise their resources, mitigate socio-economic challenges and enhance service delivery.

DOI 10.20525/ijrbs.v11i4.180610 Crossref citations15 OpenAlex citations
JOURNAL ARTICLE

The role of information and communication technology (ICT) on the transformation of municipalities into smart cities for improved service delivery

Mncedisi Ncamphalala · Shikha Vyas-Doorgapersad

International Journal of Research in Business and Social Science · 2022

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To improve the delivery of services, municipalities in South Africa are implementing information and communication technology (ICT) initiatives. The use of digitalization thus demands municipalities to introduce e-government services. With adequate resources and training, some municipalities also aim to advance their status as smart cities. However, However, not all municipalities are equipped to operate ICT-based services.  The article aims to explore this situation in the City of Ekurhuleni Metropolitan Municipality (herein referred to as CoE). The article is qualitative in nature and the data collected is analyzed descriptively. The article utilizes the triangulation of data (document review, literature review, interview) to strengthen validity and reliability in the research process. The findings explore the challenges related to leadership in the municipality that requires a willingness to adopt, adapt and implement ICT initiatives for smart governance; ICT infrastructure that requires a municipality to allocate adequate budget to smart governance platforms, training of employees to equip them to operate digitalized processes, to state a few. Overall, the study considers the status and implementation levels of ICT and smart governance in the CoE to be unsatisfactory and requires policy recommendations for effective realization to become a smart city. The article offers policy recommendations emphasizing incorporating ICT in municipal budgets to invest in digital infrastructure.

DOI 10.20525/ijrbs.v11i2.159310 Crossref citations13 OpenAlex citations

Selected results

JOURNAL ARTICLE

Governance‑Driven Integration of Multi‑Source Renewable Energy Systems in South African Private Hospitals

Cynthia Khoza · Blessing Takawira · Rebecca Hanlin

International Journal of Business Ecosystem & Strategy · 2026

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This study investigates how a major South African private hospital group adopts and scales multiple renewable energy sources (MRES) within a mission-critical healthcare environment characterised by chronic grid instability. Using a qualitative single‑case study design, the research draws on semi-structured interviews with senior executives and technical managers, complemented by documentary analysis, to explore the barriers, enablers and governance mechanisms underpinning MRES adoption. The results reveal that financial and economic constraints, regulatory fragmentation, legacy infrastructure, and supply chain limitations constitute multidimensional barriers. In contrast, economic viability, executive leadership, risk-managed implementation, and energy-security imperatives serve as decisive enablers. The study demonstrates that effective adoption arises not from technology choices alone, but from an integrated organisational approach that combines diversified energy portfolios, phased implementation strategies, contractual procurement, and structured sustainability governance. The proposed Integrated MRES Adoption Framework synthesises these dimensions, offering a holistic model for energy transition in high-risk medical settings. The study concludes that hospitals can meaningfully advance renewable energy penetration when technical diversification is embedded within robust governance, financial feasibility assessments, and patient-safety-aligned risk management. Limitations include a single-case scope and senior-level perspectives; future research should compare public and private systems, evaluate long-term performance, and deepen inquiry into staff-level change processes.

DOI 10.36096/ijbes.v8i4.12510 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Beyond Authority: The Effect of Relational Leadership on Employee Compensation Perceptions within a South African Organisation

Jeremy Mitonga-Monga · Linda Lefeletse Ratau · Babalwa Charmaine Mlanjeni · Liako Samantha Mojela

International Journal of Business Ecosystem & Strategy · 2026

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Relational leadership is a key antecedent of employee attitudes and rewards perceptions. However, empirical evidence linking its specific dimensions to compensation outcomes within South Africa’s context remains limited. Drawing on social exchange and equity theories, this study examines how specific relational leadership dimensions influence compensation perceptions. Data was collected from (N = 122) permanently employed personnel at a South African organisation, using a quantitative, cross-sectional design and validated self-report measures. The data was analysed by using Pearson correlations and multiple regression to predict employee compensation through relational leadership. The ethical component emerged as the most consistent and dominant predictor of employee compensation across all models. The empowering component showed significance in one model, but the dimensions usually linked to RLP, including inclusive, caring, and visionary components, had no statistically significant impact on reward outcomes. These findings highlight a critical distinction between behaviours that foster a supportive climate and those that validate the structural legitimacy of reward systems. The study concluded that in socio-economically complex environments like South Africa, employees prioritise ethical governance and fairness over interpersonal warmth when evaluating compensation. Consequently, organisations should prioritise ethical decision-making and transparent accountability in LDPs to enhance satisfaction and perceived equity.

DOI 10.36096/ijbes.v8i4.13650 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Organisational Culture as a Driver or Barrier to Organisational Change in Developing Countries: A Systematic Review

Samuel Kaleke · Jeremy Mitonga Monga · Joyce Toendepi

International Journal of Business Ecosystem & Strategy · 2026

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This systematic review examines how organisational culture (OC) influences organisational change in developing countries, addressing a literature gap concentrated in Western, high-income contexts. Following PRISMA 2020 guidelines, we analysed 35 studies published between 2000 and 2025, spanning healthcare, manufacturing, higher education, public administration, and finance across 15 developing nations. The synthesis employed thematic analysis guided by the Competing Values Framework and institutional theory. Results indicate that organisational culture operates as a contingent mediator rather than a uniform driver or barrier. Clan culture consistently facilitates change through empowerment, trust, and participative decision-making. Conversely, a hierarchy culture typically impedes implementation through centralised authority, information hoarding, and suppressed psychological safety. Adhocracy and market cultures produce context-dependent effects, moderated by sectoral constraints and managerial practices. National cultural dimensions, political interference, and resource scarcity significantly moderate these relationships, often neutralising formal change policies. The findings demonstrate that change management practices mediate the culture-outcome link but require multi-level alignment to succeed. This review contributes a contextual model for OC-change dynamics, extending Western frameworks by showing that hierarchy in developing contexts is frequently an institutionalised norm rather than a managerial preference. Practically, the study provides evidence-based guidance for diagnosing cultural fit, adapting change strategies to national realities, and addressing systemic resource constraints.

DOI 10.36096/ijbes.v8i4.13520 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Strategic leadership sensemaking of GenAI transformation in an African financial institution

Vusi Martin Vilakati · Joyce Toendepi

International Journal of Business Ecosystem & Strategy · 2026

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Organisations in emerging markets, particularly on the African continent, are transitioning from linear value chains towards complex platform ecosystems, and Generative Artificial Intelligence is accelerating this shift. GenAI introduces new skill demands, hybrid human-machine roles, and the need for adaptive continuous learning. In the African context, leaders must navigate this alongside infrastructural brittleness, institutional voids, and the need for contextually grounded governance. This study explored how senior leaders in an African financial institution make sense of and navigate GenAI-enabled transformation. The study adopted a qualitative, exploratory, and constructivist case design, involving the purposive sampling of seven senior leaders from a financial institution, who were interviewed. Data was thematically analysed. The findings reveal that in some African emerging economies, financial institutions face transformational challenges stemming from strategic misalignment, capability fragmentation, and tensions between global technological pressures and locally rooted ethical expectations. The study provides a contextually grounded account of how senior leaders in an African financial institution interpret GenAI-enabled transformation amid infrastructural fragility and institutional voids, guiding executives and policymakers in creating sustainable value within GenAI-driven digital ecosystems. The value-add of the article lies in challenging the applicability of canonical Western-centric models to African contexts and in advancing a contextually grounded understanding of leadership sensemaking.    

DOI 10.36096/ijbes.v8i3.11870 Crossref citations0 OpenAlex citations
JOURNAL ARTICLE

Designing effective cybersecurity warnings: The role of message framing and cognitive load in digital banking

Lee-Anne Holmes · Fani Radebe · Kennedy Njenga

International Journal of Business Ecosystem & Strategy · 2026

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How users perceive and respond to cybersecurity warning messages under cognitively demanding conditions can result in unintended cybersecurity failures. Digital banking environments can create cognitively demanding conditions, as users are required to make quick decisions while managing many other routine tasks. This can lead to cognitive overload and pressure to comply with cybersecurity warning messages. This study examined how cybersecurity messages are framed and how this framing could influence behavioural responses under cognitively demanding conditions. The study draws on behavioural and psychological perspectives, including the Cognitive Bias Theory, the Framing Effect, and the Cognitive Load Theory, offering critical insights into compliance cybersecurity behaviour. A quantitative survey was administered to 267 South African users in digital banking environments. Path analysis, an extension of multiple regression analysis, was used to examine the relationships among message framing, mental load, and familiarity bias, and how these factors influence behaviour, thereby impacting digital banking resilience. Findings showed that, for organisations in digital banking to be cybersecurity resilient, such resilience is largely shaped by message framing and cognitive processing load. This means message framing is a central behavioural mechanism that shapes behaviour and an organisation's overall cybersecurity posture. Similarly, mental load affects behaviour change, meaning that concerted cognitive pressures will influence users’ ability to engage with cybersecurity warnings. Familiarity bias was negatively associated with desired behaviour change, highlighting a risk of habitual reliance on familiar cybersecurity messages. The study contributes to ongoing cybersecurity research on aligning cybersecurity communication with users’ cognitive capacity, prompting institutions to rethink and redesign clear, cognitively efficient security messages that support decision-making under pressure.

DOI 10.36096/ijbes.v8i3.12290 Crossref citations0 OpenAlex citations

Data coverage & freshness

Source coverage refers to this result set; a publication may occur in several sources. Sync times refer to contributing journals.

Missing abstracts: 0 · Missing authors: 0 · Missing publication dates: 0 · Dates without day precision: 0

SourceMost recent successful journal syncLatest attempt
crossref21 Oct 2026 07:22 UTC · ijrbscomplete · ijrbs · 21 Oct 2026 07:22 UTC
ojs-rest21 Oct 2026 07:22 UTC · ijrbscomplete · ijrbs · 21 Oct 2026 06:46 UTC
oai-pmh20 Oct 2026 19:55 UTC · ijrbscomplete · ijrbs · 20 Oct 2026 19:50 UTC
openalex-enrichment21 Oct 2026 07:23 UTC · ijrbscomplete · ijrbs · 21 Oct 2026 07:22 UTC
Full import history & methodology →