International Journal of Research in Business and Social Science

This study examines the collaboration between Lean Six Sigma principles and order fulfilment procedures, which are essential for facilitating international trade. The objective is to ascertain the extent to which sustainable and effective lean processes improve customer satisfaction and accelerate global product delivery. The study employs a dual methodology: initially, doing a comprehensive analysis of the current body of literature on the integration of Lean Six Sigma in order fulfilment inside various manufacturing companies, with the aim of finding any deficiencies or areas that require further investigation. Furthermore, we utilise a quantitative approach by administering surveys to professionals in the South African manufacturing industry. Deductive reasoning examines responses using random sampling to ensure unbiased selection. The findings emphasise that using Lean Six Sigma practices in the South African manufacturing sector can address customer concerns regarding the quality of orders and the timeliness of deliveries. This can provide a competitive advantage in the global market. The study validates that the inclusion of Lean Six Sigma measurements alleviates bottlenecks by focusing on improvements in operations, procedures, and communication. The study demonstrates the effectiveness of Lean Six Sigma methodologies in improving order fulfilment for enterprises engaged in international trade. It promotes these concepts to optimise processes, assuring timely deliveries and increased customer satisfaction. This study addresses several deficiencies in the current research on the incorporation of Lean Six Sigma in the manufacturing order fulfilment process. These gaps encompass the challenges of incorporating emerging technology, integrating collaborative supply chains, and incorporating sustainable practices. The distinctive methodology of integrating a comprehensive analysis of existing literature with empirical evidence enhances the novelty of the research outcomes. Manufacturing companies that aim to achieve global market excellence get practical advantages.

The recent COVID-19 pandemic significantly exacerbated mental health issues worldwide, with South African university staff facing unique stressors that led to the adoption of e-health tools for digital mental health services. This study explores the university staff experiences gained during COVID-19 pandemic in the provision of digital mental health services through e-health tools. We conducted a case study at a public university in Cape Town, South Africa complemented by a survey using quantitative methods. Data from 348 respondents were collected via voluntary response sampling and analysed with Statistical Software Package for Social Sciences (SPSS) version 28, employing exploratory factor analysis. High factor loadings above 0.4 confirmed significant contributions from seven items: perceived usefulness of e-health tools, perceived usefulness of social media, user experience and satisfaction, university commitment, variety of digital mental health services, post-COVID-19 delivery mode preference and ethical considerations. These seven items revealed that during COVID-19, e-health tools provided significant benefits to university staff including increased access to digital mental services. However, the study findings revealed that university staff were concerned about the lack of a legal framework during COVID-19, and the role of AI-powered mental health applications did not significantly influence their experiences during the pandemic. Our study provides theoretical insights into the effectiveness and perceived usefulness of e-health tools for digital mental health services during COVID-19, reinforcing their significance in reducing anxiety, stress, and depression while enhancing emotional resilience. Practically, our study findings suggest that universities should integrate e-health tools into the provision of digital mental health services given that these tools proved effective during COVID-19.

The South African construction sector is confronted by significant obstacles, particularly concerning cost overruns and project delays within the road construction sphere. This research sought to investigate the factors impacting cost and duration in road construction projects under the purview of a KwaZulu-Natal municipality. A qualitative research approach was adopted to explore this phenomenon. A sample size of 27 participants was selected from a population of 171 for in-depth semi-structured interviews. Critical determinants of cost overruns and delays were identified as ineffective communication, suboptimal procurement processes, deficient stakeholder management, and shortcomings in project execution and personnel capabilities. This study offers valuable insights into the relationship between cost, time, and the successful delivery of road projects within the local government context. By illuminating these factors, the research contributes to a deeper theoretical understanding, informs evidence-based policy development, and provides actionable recommendations for enhancing project management practices.

Designing tailored services is critical to enhancing client satisfaction for private and public services such as road traffic. Among the factors associated with car accidents are traffic violations of established rules and regulations. Indeed, driving skills and practice have become crucial in a complex and dynamic road environment. The study’s objective was to advise traffic department managers on how to customize their service for drivers regarding their experience. A questionnaire assessing their expectations and perceived performance with regard to six traffic service quality dimensions, namely tangibility, reliability, promptitude, responsiveness, assurance, and empathy, was self-administered to 886 motorists chosen using a simple random sampling technique in the Philippines and South Africa. Data collected were analyzed using ANOVA and Post Hoc Tuckey HSD. Results indicate that less experienced drivers had a better appreciation of traffic service quality provided by traffic departments and officers. Therefore, more focus should be placed on experienced drivers to raise their level of satisfaction.

The recent COVID-19 pandemic significantly exacerbated mental health issues worldwide, with South African university staff facing unique stressors that led to the adoption of e-health tools for digital mental health services. This study explores the university staff experiences gained during COVID-19 pandemic in the provision of digital mental health services through e-health tools. We conducted a case study at a public university in Cape Town, South Africa complemented by a survey using quantitative methods. Data from 348 respondents were collected via voluntary response sampling and analysed with Statistical Software Package for Social Sciences (SPSS) version 28, employing exploratory factor analysis. High factor loadings above 0.4 confirmed significant contributions from seven items: perceived usefulness of e-health tools, perceived usefulness of social media, user experience and satisfaction, university commitment, variety of digital mental health services, post-COVID-19 delivery mode preference and ethical considerations. These seven items revealed that during COVID-19, e-health tools provided significant benefits to university staff including increased access to digital mental services. However, the study findings revealed that university staff were concerned about the lack of a legal framework during COVID-19, and the role of AI-powered mental health applications did not significantly influence their experiences during the pandemic. Our study provides theoretical insights into the effectiveness and perceived usefulness of e-health tools for digital mental health services during COVID-19, reinforcing their significance in reducing anxiety, stress, and depression while enhancing emotional resilience. Practically, our study findings suggest that universities should integrate e-health tools into the provision of digital mental health services given that these tools proved effective during COVID-19.

The South African construction sector is confronted by significant obstacles, particularly concerning cost overruns and project delays within the road construction sphere. This research sought to investigate the factors impacting cost and duration in road construction projects under the purview of a KwaZulu-Natal municipality. A qualitative research approach was adopted to explore this phenomenon. A sample size of 27 participants was selected from a population of 171 for in-depth semi-structured interviews. Critical determinants of cost overruns and delays were identified as ineffective communication, suboptimal procurement processes, deficient stakeholder management, and shortcomings in project execution and personnel capabilities. This study offers valuable insights into the relationship between cost, time, and the successful delivery of road projects within the local government context. By illuminating these factors, the research contributes to a deeper theoretical understanding, informs evidence-based policy development, and provides actionable recommendations for enhancing project management practices.

This study examines the collaboration between Lean Six Sigma principles and order fulfilment procedures, which are essential for facilitating international trade. The objective is to ascertain the extent to which sustainable and effective lean processes improve customer satisfaction and accelerate global product delivery. The study employs a dual methodology: initially, doing a comprehensive analysis of the current body of literature on the integration of Lean Six Sigma in order fulfilment inside various manufacturing companies, with the aim of finding any deficiencies or areas that require further investigation. Furthermore, we utilise a quantitative approach by administering surveys to professionals in the South African manufacturing industry. Deductive reasoning examines responses using random sampling to ensure unbiased selection. The findings emphasise that using Lean Six Sigma practices in the South African manufacturing sector can address customer concerns regarding the quality of orders and the timeliness of deliveries. This can provide a competitive advantage in the global market. The study validates that the inclusion of Lean Six Sigma measurements alleviates bottlenecks by focusing on improvements in operations, procedures, and communication. The study demonstrates the effectiveness of Lean Six Sigma methodologies in improving order fulfilment for enterprises engaged in international trade. It promotes these concepts to optimise processes, assuring timely deliveries and increased customer satisfaction. This study addresses several deficiencies in the current research on the incorporation of Lean Six Sigma in the manufacturing order fulfilment process. These gaps encompass the challenges of incorporating emerging technology, integrating collaborative supply chains, and incorporating sustainable practices. The distinctive methodology of integrating a comprehensive analysis of existing literature with empirical evidence enhances the novelty of the research outcomes. Manufacturing companies that aim to achieve global market excellence get practical advantages.

Designing tailored services is critical to enhancing client satisfaction for private and public services such as road traffic. Among the factors associated with car accidents are traffic violations of established rules and regulations. Indeed, driving skills and practice have become crucial in a complex and dynamic road environment. The study’s objective was to advise traffic department managers on how to customize their service for drivers regarding their experience. A questionnaire assessing their expectations and perceived performance with regard to six traffic service quality dimensions, namely tangibility, reliability, promptitude, responsiveness, assurance, and empathy, was self-administered to 886 motorists chosen using a simple random sampling technique in the Philippines and South Africa. Data collected were analyzed using ANOVA and Post Hoc Tuckey HSD. Results indicate that less experienced drivers had a better appreciation of traffic service quality provided by traffic departments and officers. Therefore, more focus should be placed on experienced drivers to raise their level of satisfaction.