International Journal of Research in Business and Social Science

Employees are the backbone of the hospitality industry, and the people in service are inseparable from the service they provide. This research investigated the influence of employer-employee relationships on service quality in the hospitality industry in Nakuru County, Kenya. Descriptive design was used to gather both quantitative and qualitative data through the use of questionnaires and interview guide as the key informants. The target population was 73 respondents comprising of 55 employees’ operational employees and 18 supervisors at Nuru Palace and the Legacy Hotel in Nakuru County. The findings also reveal that coaching and mentorship as well as mutual trust between employees and their superiors affect service quality positively.  The study recommends that hospitality establishments should facilitate more on job training and provide technical support to their employees. They should also work on establishing trust between the management and the workforce.

Talent management impacts on service delivery in the hospitality industry. The aim of the study was to assess the effect of learning and development on service delivery in the hospitality industry in Nyeri County, Kenya. The study employed a cross-sectional survey design to determine the relationship between the variables. The target population was 310 employees of three hotels who comprised of supervisors, room stewards, food and beverage managers, waiters, storekeepers, and chefs in three hospitality establishments in Nyeri County. The research used a stratified sampling technique to select 104 participants for the study.  The main instrument for data collection was a semi-structured questionnaire. The findings of the study revealed that learning and development have a significant and positive influence on service delivery. The study recommends that organizations should stress and develop robust learning and development interventions to mitigate performance-related challenges, realize the desired quality service delivery and stability, and gain a competitive edge. It is hoped and desired that this journal will lead to a supplementary examination of the bene?ts of this refocus on talent and management, including the development of useful de?nitions.     

Kenyan youths have been marginalized from mainstream economic activities since independence. This situation has had a negative impact such as slowed economic growth, a rise in crime and violence, and the spread of diseases. It is these issues that have prompted this study on the influence of church policies on the economic empowerment of youths with a specific focus on the PCEA Nyahururu Parish. The study was guided by the Positive Youth Development model. It employed the descriptive research design and targeted a population of 233respondents comprising of 220 youths and 13 leaders (2 congregation chairpersons, 1 clergy, 1 evangelist, 1 youth coordinator, and 8 youth leaders). From this population, a sample of 94respondentswas selected using the clustered random sampling method where the two congregations that make up the PCEA Nyahururu Parish formed the clusters. Quantitative data was collected from youths using structured questionnaires while qualitative data was collected from the church administrators using interview guides. Quantitative data were analyzed using descriptive statistics such as percentages and means as well as inferential statistics. Qualitative data were analyzed using the thematic content analysis technique and results reported using quotes. Findings revealed that there is a low level of economic empowerment among the youths at the PCEA Nyahururu parish. Church policies on single parenthood and divorce/ separation have a statistically significant and negative contribution towards youth economic empowerment. Church policies on the use of modern technologies have a positive and statistically significant relationship with youth economic empowerment. The study recommends that churches should re-examine its policies in single parenthood and divorce/ separation.

It is through education where a foundation for growth, groundwork on which most of our social and economic well-being is developed. This study sought to establish the influence of teaching and learning materials available on the development of pupils in upper primary schools in Karunga Zone, Gilgil Sub County. Teaching and learning materials are devices and aids through which learning and teaching are done in schools. The study was anchored on the Theory of Instruction and adopted the descriptive research design. The target population was 587 teachers of primary schools in Karunga zone, Gilgil Sub County from which a sample of 100 teachers were selected using the stratified random sampling method. Data was collected using questionnaires and analyzed through descriptive and inferential statistics. Results showed that teaching and learning materials availability (r= .652, p .000; ?= .751, p .000) has a positive and statistically significant influence on the development of pupils in upper primary. Based on this finding, the study recommends that the government of Kenya through the Ministry of Education Science and Technology should improve the availability of teaching and learning resources in public primary schools in order to promote optimal development of pupils.

Previous work in Kenyan public hospitals has revealed leadership gaps and poor communication between senior administration and lower cadres as an impediment to achieving better practice. Management training for senior health professionals has been recognized as a priority and is now being provided. The research study explored the influence of leadership skills on effective departmental leadership in Mogotio Sub County. The study used descriptive designs and targeted 32 hospitals consisting of 185 managerial staff in Mogotio Sub County. The stratified random sampling method was used to generate a sample of 126 respondents. Data was collected from this sample using questionnaires and analyzed descriptively and inferentially with the use of SPSS version 24. The correlation analysis determined there is a positive and statistically significant association between leadership skills and effective departmental leadership (r=756, p=.000). This verdict was reinforced by the linear regression results (?=.286, p=.001). The study concludes that leadership skill greatly helps improve effective departmental leadership in the public health sector. The study recommends that hospitals ought to emphasize mentoring leaders in the clinical setup in order to improve the effectiveness of leadership at the departmental level. There is a need to inculcate leadership training into the hospitals’ culture. 

The study sought to determine the relationship between leadership practices and labor turnover in private primary schools in Kenya with a specific focus on Rongai Sub-County in Nakuru County, Kenya. The theoretical framework of this study was derived from the Two-Factor Theory and Organization Support Theory. The study used a descriptive survey design and targeted a population of 680 employees of 34 private primary schools in the study area. A sample of 204 employees was picked using the simple random sampling method. Questionnaires were used to collect quantitative data from teachers while interview guides were used to collect qualitative data from headteachers and their deputies. Descriptive statistics were computed for each study variable while the Pearson correlation method was used to test the effect of the leadership practices on labor turnover. Qualitative data collected through the interviews were analyzed using the thematic content analysis technique. Results revealed that there is a high labor turnover in the private primary schools in Rongai with a rating of 71.2%. Results also showed that there were less than optimal leadership practices in schools with a rating of 50.8%. Labor turnover in the schools was negatively and significantly associated with leadership practices (r=-.523, p=.000). The study recommends that private primary schools ensure that teachers are actively involved in making key decisions and management of school activities in order to reduce labor turnover.

It is through education where a foundation for growth, groundwork on which most of our social and economic well-being is developed. This study sought to establish the influence of teaching and learning materials available on the development of pupils in upper primary schools in Karunga Zone, Gilgil Sub County. Teaching and learning materials are devices and aids through which learning and teaching are done in schools. The study was anchored on the Theory of Instruction and adopted the descriptive research design. The target population was 587 teachers of primary schools in Karunga zone, Gilgil Sub County from which a sample of 100 teachers were selected using the stratified random sampling method. Data was collected using questionnaires and analyzed through descriptive and inferential statistics. Results showed that teaching and learning materials availability (r= .652, p .000; ?= .751, p .000) has a positive and statistically significant influence on the development of pupils in upper primary. Based on this finding, the study recommends that the government of Kenya through the Ministry of Education Science and Technology should improve the availability of teaching and learning resources in public primary schools in order to promote optimal development of pupils.

Energy is one of the most important resources in the growth of an economy. The generation of power is key to the effectiveness of sustainable energy management. Energy production warrants production hence connected to economic development. Environmental change has an impact on the sustainability of renewable energy. The objective of this study was to analyze the effect of environmental change on sustainable energy in Olkaria Geothermal and Kenya Power Station, Nakuru County, Kenya. The study was informed by two theories namely; Socio-technical Transitions Approach Theory and Co-evolutionary Approach to Transitions. The study adopted a descriptive research design. The target population was 359 employees with a stratified sample design. The sample frame was 108 employees being 30% of the total population. Data were analyzed using the Statistical Package for Social Science (SPSS). The preliminary data was analyzed using descriptive statistics and presented in the form of tables. Inferential statistics were employed through Pearson’s Correlation analysis and regression analysis was used to test the study hypothesis at a 5% significance level.  The findings indicated that was a statistically significant relationship between environmental change and sustainable energy (r=0.286; p=0.005). Further, the study revealed that environmental change has a statistically significant effect on sustainable energy in Olkaria Geothermal and Kenya Power Station, Nakuru County, Kenya (p<0.05). The study recommends that institutional environmental changes should be examined and their influence on sustainable energy management.

This study sought to examine the influence of children's characteristics on the performance of Kenyan juvenile rehabilitation centers. The study was influenced by the Social Disorganization Theory. It also adopted a correlational research design involving a mixed-method approach in both data collection and data analysis. The population consisted of 64 staff working in 6 juvenile rehabilitation institutions in Nakuru County and 409 children admitted to these institutions. Purposive sampling techniques were employed to select the respondents leading to a sample size of 10 staff members and 42 juvenile children. The research instruments were a questionnaire and an interview guide. Quantitative data were analyzed using percentages, frequencies, Pearson correlation independent sample t-test, and ANOVA. Qualitative data were analyzed using the thematic content analysis technique. The results established that the age and gender of the children did not have a significant influence on performance but the children's socio-economic background and family support had a significant influence. The study recommended that the family should be engaged in the rehabilitation process of the children

Kenyan youths have been marginalized from mainstream economic activities since independence. This situation has had a negative impact such as slowed economic growth, a rise in crime and violence, and the spread of diseases. It is these issues that have prompted this study on the influence of church policies on the economic empowerment of youths with a specific focus on the PCEA Nyahururu Parish. The study was guided by the Positive Youth Development model. It employed the descriptive research design and targeted a population of 233respondents comprising of 220 youths and 13 leaders (2 congregation chairpersons, 1 clergy, 1 evangelist, 1 youth coordinator, and 8 youth leaders). From this population, a sample of 94respondentswas selected using the clustered random sampling method where the two congregations that make up the PCEA Nyahururu Parish formed the clusters. Quantitative data was collected from youths using structured questionnaires while qualitative data was collected from the church administrators using interview guides. Quantitative data were analyzed using descriptive statistics such as percentages and means as well as inferential statistics. Qualitative data were analyzed using the thematic content analysis technique and results reported using quotes. Findings revealed that there is a low level of economic empowerment among the youths at the PCEA Nyahururu parish. Church policies on single parenthood and divorce/ separation have a statistically significant and negative contribution towards youth economic empowerment. Church policies on the use of modern technologies have a positive and statistically significant relationship with youth economic empowerment. The study recommends that churches should re-examine its policies in single parenthood and divorce/ separation.